Archbee uses AnnounceKit to have a place where users and customers can see the speed at which they improve Archbee and gather feedback.
Product-based companies such as Archbee often face a struggle to announce product updates to their customers, especially when there is a high velocity on the development side.
So, announcing product updates to their customers and engaging with them were the main problems Archbee wanted to solve.
They were lucky enough to find AnnounceKit before trying other tools.
Company
Archbee
Website
archbee.io
Headquarters
Bucharest, Romania
Industry
Software-as-a-Service
Features Used
Standalone Feed
In-App Feed
Announcement Bar Booster
Pop-Up
Archbee is is a Romania-based SaaS company, which provides knowledge base platforms for technical teams. It enables companies to create, structure, and share documentation internally and with customers.
Archbee is an online knowledge management system that can help you build a knowledge base for your growing team and hosted product docs for your customers, all within the same awesome UI. It started focusing on great features for software development teams, but Archbee also works very well for different types of teams, like sales, marketing, product, and management.
Archbee has raised a total of $1M in funding over 1 round. This was a Seed round raised on Jul 19, 2021. With investors like Inovo Venture Partners, and getting into Y Combinator startup accelerator, according to Crunchbase, the team is looking to continue the product development.
The Challenge
Product-based companies such as Archbee often face a struggle to announce product updates to their customers, especially when there is a high velocity on the development side. With many product updates each week, it becomes harder and harder to announce this news and stay in touch with customers.
For a product-first company with an engineering culture, communicating what you built to customers and potential users is essential.
CLAUDIU DASCALESCU, GROWTH MARKETER, ARCHBEE
Startups rely on speed to build and talk with customers. So having an easy-to-set-up tool that informs the users about the newest releases and engaging with the customers was the main problem Archbee wanted to solve.
A newsletter is sometimes not enough, and having a public changelog with an elegant yet straightforward design was needed. Having a place where you announce fixes, improvements, or new features doesn’t mean a lot without users’ feedback.
The Solution
Archbee was lucky enough to find AnnounceKit before trying other tools.
With a mission to “create, structure and share documentation internally and to customers for companies.” Archbee uses AnnounceKit to have a single place for product updates, which their customers can see the features, fixes, and improvements.
For a product-first company with an engineering culture, communicating what you built to customers and potential users is essential.” says Claudiu Dascalescu. After using AnnounceKit, they improved their direct and indirect communication since potential customers might look up to see what they worked on and the velocity of the product.
AnnounceKit is an easy-to-use tool that solves Archbee’s pain point dramatically.
CLAUDIU DASCALESCU, GROWTH MARKETER, ARCHBEE
They wanted a place to announce product updates with customers and gather feedback from them to improve their product. This is where AnnounceKit solves a pain point for them since they listen to their customers closely with AnnounceKit.
Having AnnounceKit definitely saved them a great deal of time while announcing product updates and improved their productivity.
The Outcome
“Before using AnnounceKit, we didn’t have a single source for our product updates, which is what we wanted,” Claudiu says.
Across customer engagement, product updates, and marketing, the Archbee team builds stronger and deeper relationships with their customers through AnnounceKit’s all-in-one platform to announce product updates. “I think we’re a good example of an AnnounceKit success story,” says Claudiu.
Archbee has shared 50+ posts with AnnounceKit so far, and by doing so, increased their customer satisfaction and engagement by 35%. Claudiu Dascalescu, the Growth Marketer in Archbee, stated that they have saved a great deal of time and improved productivity after they started to use AnnounceKit.
After using AnnounceKit, we improved our direct and indirect communication since potential customers might look up to see what we worked on and the velocity of the product.
CLAUDIU DASCALESCU, GROWTH MARKETER, ARCHBEE
They also stated that they are very pleased with the customer success services, and they want to find out more features of AnnounceKit!
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