How Atolia Keeps Users Informed About Product Updates With AnnounceKit
Atolia, an all-in-one workplace for distributed teams, used AnnounceKit for 12 months to share product updates, add a pop-up widget, and lift its NPS.
Atolia offers an all-in-one team management service to make their users’ work life so much easier, and safer by constructing a strong communication process.
They also wanted to make their relationship with users stronger by communicating company news and product updates.
They make teams happier; therefore wanted to make their users happier as well.
Justine Nominé, Executive Assistant at Atolia told about their 12-month journey on managing a better announcement and communication process with AnnounceKit.
Company
Atolia
Website
www.atolia.com
Headquarters
Strasbourg, Grand Est
Industry
Information Technology & Service
Features Used
Widgets
Custom Domains + SSL
Team Management
Atolia is the all-in-one workplace for distributed teams. Easy and secure, it combines everything you need to communicate and collaborate together.
Teams can have different groups by projects or topics and invite internal or external members inside (customers, partners, freelancers). Messaging and video calls allow you to communicate smoothly and to get things done!
Users co-edit documents simultaneously and move forward faster thanks to project management and shared calendars. Data is unified, secured, and hosted in the EU in full compliance with the GDPR. User-friendly and easy to use, Atolia makes your team happier and more productive!
Atolia’s main problem was that users were not seeing the new improvements and product updates
Atolia has a mission to increase communication and relationship in teams. Accordingly, they also wanted to increase the closeness between their own team and users.
The aim was to improve communication by sharing all their news with them, whether it was new features or improvements to their product.
“Before using AnnounceKit, we were getting messages on the support that some features were missing when they were already implemented.”
Justine Nominé, Executive Assistant at Atolia
It was important for them that their users were informed of updates to improve their experience. They wanted to show them that the product is constantly improved by their tech team.
“At the beginning, we hesitated with Beamer, a tool quite similar to AnnounceKit for sharing news to users. However, we chose AnnounceKit because it was technically easier to integrate. And the public “What’s New” page that we can easily list on our site is a plus.” says Justine.
Atolia started to share their news regularly with AnnounceKit and keep their users satisfied by the closeness of their team
With AnnounceKit, Atolia started to share all the news and improvements of their product with their users. They also managed to create a pop-up widget and other supportive announcement elements to automatically display the news on their web page.
Without AnnounceKit, it would be complicated to measure the number of people reached by our announcements.
Justine Nominé, Executive Assistant at Atolia
They are able to announce product updates and company news with just one click to their users and make sure they receive it. AnnounceKit also make it easy to track and measure the performance of those announcements with Analytics. So they save time, especially since they can easily format the posts and messages.
We have been using AnnounceKit for 12 months and our NPS score has improved to another level.
Justine Nominé, Executive Assistant at Atolia
“AnnounceKit offers different opportunities that will help you gain performance and save time! We really appreciate the service and we recommend AnnounceKit to all companies that want to easily communicate with their users!” lastly added Justine.
Give a Shot to AnnounceKit 🚀
Inform your users about product updates and increase feature awareness
Frequently asked questions
Why did Atolia choose AnnounceKit over Beamer?
Atolia compared both tools and picked AnnounceKit because it was technically easier to integrate. The public What's New page they can list on their own site was an extra plus.
What problem did Atolia have before using AnnounceKit?
Users were not seeing new improvements and product updates. Support kept receiving messages that certain features were missing when they had already been implemented.
What results did Atolia see after 12 months with AnnounceKit?
Atolia reports that its NPS score improved to another level. The team can now measure how many people each announcement reaches with Analytics and saves time formatting posts.
Keep reading
Success Story
Why EasyDMARC Partnered With AnnounceKit for Seamless and Targeted In-App Communications
How EasyDMARC, a B2B cybersecurity SaaS, uses AnnounceKit to segment users by plan and ship real-time in-app product updates without email spam.
Success Story
How WP Umbrella Communicates Product Updates with AnnounceKit
WP Umbrella, a WordPress maintenance tool, skipped building its own changelog, adopted AnnounceKit, and reached a 99% happiness rate on product updates.
Success Story
How Flair Stays Engaged With Customers Using AnnounceKit
How Flair, an HR platform built on Salesforce, uses AnnounceKit release notes, a What's New widget, segmentation and Slack alerts to keep users engaged.