What comes to mind when you think of a public roadmap?
Let’s say I’m planning a vacation where I’m going to jump in my car and drive to as many different cities as I can to explore what they have to offer. To execute my trip, I must have a roadmap!
Your inbox is flooded with new emails all day long. You know they might contain important information and updates from the company, but are you really stopping to read every email? Likely not — and you’re not alone.
Customer feedback is important, but many business owners and managers don’t fully understand how crucial collecting quick and effective user feedback really is. If you ask business leaders how they improve the customer experience with feedback, what methods they use to collect it, or seek an explanation of their overall strategy, you may be met…
How do big companies make product updates and keep their users updated?
Timing on sending Net Promoter Score (NPS) surveys is crucial. That’s why you should always send your surveys on Thursdays at precisely 4:01 pm. Well, not exactly… That approach is antiquated and doesn’t consistently provide the informative data you need to know how your company is being perceived by your customers. Stop approaching NPS surveys…
In the SaaS universe, where customer satisfaction reigns supreme, the Net Promoter Score (NPS) is your trusty “North Star.” Bet you’ve bumped into NPS surveys after flight turbulence, a cushy hotel stay, or those chatty app customer service sessions, right? What’s the real NPS secret sauce? It’s not just a number; it’s like X-ray vision…
“If you build it, they will come.” You may have thought of that old line a few times when your software was still in development. Now, as CEO of a SaaS (Software as a Service) business, you’re learning that’s not necessarily true. Even the best product can suffer low activation rates when paired with subpar…
Improving your product is an essential component of sustainable competitiveness in software as a service industry. New product features and product updates are necessary to keep customers excited and satisfied.
This article was last updated in September, 2023. App release notes keep your users informed about updates and improvements. However, they often suck. Like, they’re usually really, really bad. It seems like half of app release notes are literally “fixed bugs.” No joke, as you’ll see below some well-known brands have updates like that! As…
Customer feedback examples are the way that customers rate and comment on the service that a brand has given them.
Learn how to identify your product qualified leads, why defining them this way is important, and how they can ultimately drive revenue increases for your business.
We’re excited to announce a new feature for AnnounceKit – Grammarly integration, the spelling and grammar-checking tool. Starting today, you can use Grammarly to check all of your AnnounceKit posts for typos and grammar mistakes, free of charge. We know how important it is to have clear, accurate communication with your audience. That’s why we’re offering this integration to all of our plans. Whether you’re just getting started with AnnounceKit or you’re a longtime user, you can now make sure your posts are typo-free and look professional.