A changelog is like a museum that shows the history and evolution of a product as it goes through changes, updates, and new releases. Changelogs help create a visual thread that follows the product’s progress for years after the initial version release. But how are these changelogs sorted and labeled, and what do they mean…
As a software developer, you have poured a lot of time and effort into creating an exceptional product update, only to find out that the release notes go unnoticed by users. In an era where attention is fleeting, the power of videos becomes indispensable. Videos not only capture your audience’s attention, but also they excel…
Feature requests are like little seeds of opportunity and growth. They have the potential to grow into something that enhances your product and improves user experience. Unfortunately, not all feature requests will be able to germinate. It’s not always that the feature request is bad, it’s just that sometimes your product or service isn’t…
Managing customer feature requests in SaaS can quickly become frustrating. On one hand, you might not be receiving any customer feedback because your customers don’t have a simple way to offer it. On the other, you might be overwhelmed with feature requests among so many channels that they’re difficult to keep organized enough to work…
Albus Dumbledore once said, “Words are, in my not-so-humble-opinion, our most inexhaustible source of magic.” Fortunately, you don’t need to cast a spell to peer into the minds of your users. Product feature request templates allow users to use the power of their feedback to help developers and project managers enhance and improve their products….
Businesses and their customers work best in relationships. And relationships thrive with good communication. Think about how many times you’ve used a SaaS app and thought, “This process would work so much better if the designers did X, Y, or Z.” Making it easy for users to share their feedback and feature requests benefits you…
should be the first metric you want to improve. You ask why? If you don’t have endless resources, you have to make money and be a profitable company. To be a profitable company, you need to gain new customers. These users should come again and again.
Your business has a great idea for a new product. It’s innovative and highly involved, and it will take a lot of work to complete. Sounds overwhelming, doesn’t it? The reality is that without prioritizing the features of your product, it’ll likely never come to fruition without running into many hiccups along the way, or…
In the words of the wise Albus Dumbledore from Harry Potter, “Words are, in my not-so-humble opinion, our most inexhaustible source of magic.” And there’s a special kind of magic in giving users the power to create their desired product by utilizing feedback tools like feature voting. Sure, you can spend countless hours spinning your…
What comes to mind when you think of a public roadmap?
Let’s say I’m planning a vacation where I’m going to jump in my car and drive to as many different cities as I can to explore what they have to offer. To execute my trip, I must have a roadmap!
Your inbox is flooded with new emails all day long. You know they might contain important information and updates from the company, but are you really stopping to read every email? Likely not — and you’re not alone.
Customer feedback is important, but many business owners and managers don’t fully understand how crucial collecting quick and effective user feedback really is. If you ask business leaders how they improve the customer experience with feedback, what methods they use to collect it, or seek an explanation of their overall strategy, you may be met…