When you buy a new hat, you immediately take a selfie and share it on Instagram. When you write a recent article, you publish it on Medium. When you create a new meme that can go viral, you directly tweet it.
Then, why don’t you make new feature announcements right after launching them?
Your product updates are like your new hat, latest article, or meme. When you have something new and attractive, you need to share it with the rest of the world.
Well, you might be saying that a new feature is far more important than a new hat or a meme.
Exactly! That’s why you need to give the necessary importance to share them.
Whether you are a small business selling your product directly to the end-user or a big company selling your service to other businesses, you are constantly improving your website or product.
Therefore, B2B and B2C businesses need to effectively communicate with their users and customers about new features and improvements.
Is this the first time that you will announce a new feature? Well, you’re lucky; we are here to help you with new feature announcements in 5 steps.
Why should I announce new features?
Communication, the human connection, is the key to personal and career success.Paul J. Meyer
Let’s keep it very simple. In order to communicate.
Your company, product, new feature, fix, etc. announcements are overall the way you interact with your customers.
Even if you are a big company selling to businesses, you should never forget that every customer is a human in the end.
How do humans stay alive? With connection. Therefore, the most important thing a business can do is construct a good communication process with their customers.
You need to show your customers that you care for them and give all the necessary information about the product or service they use.
New feature announcements are significant in that sense. It is a great way to connect with your customers.
How to announce a new feature in 5 steps?
1. Decide on the importance level of the new feature
Deciding on the importance of your new feature is the first and the very essential step. If you evaluate the function of this feature correctly, the rest of the steps will be much easier.
Is this a key feature that will change the usage of your product or service entirely? Or is this a feature that will only support some use cases? How would you rate its importance out of 10?
When you answer this question, you will be able to describe it better, choose the target audience, and more.
Rating its importance will also allow you to make your decision with the other new feature announcements easier.
2. Describe the feature
Continue with describing this feature in a few words. What is this new feature? What does it do? How does it do? What is the benefit of it?
If you can describe the function of this feature to yourself, it will be easier to tell about it to other people.
You can use Notion tables and cards for describing each feature separately and archive them.
3. Write an article on your Knowledge Center
Now that you have sufficient information and explanation about the feature, it’s time to expand it with details. After the feature is released and publicly available, it should be documented in the knowledge base.
People may require more information, a walkthrough, a tutorial, or an example to start to use it. This will help users with an intention to learn more about this feature.
Intercom is one of the great tools to provide you with a knowledge center.
4. Choose your target audience
If you make a new feature announcement to people who do not really care for it, all of your time and effort go for nothing.
Announcing your new feature to the right user base is very important to get better results, good feedback, and increase the performance of this new feature.
First of all, decide on whether your target audience is your visitors or your current customers. This might be seem nothing, but it will change your overall approach.
If it is visitors, marketing purposes get into the game. You need to take the attention of users while announcing this update.
If it is your current customers, information is more valuable than marketing. These are the people already familiar with your product and using it; no need for romancing the issue, give the information and benefit directly.
However, if it is your current customers, there is another question that comes up. How many of them will be interested in this new feature?
You should start with segmenting people with the same properties by setting up some rules, otherwise, you may spend hours detecting these people. Eventually, you will be creating segment profiles for those groups of people.
After that, you can think of which of these user profiles will be more into our new feature. Which of them can benefit from it?
5. Decide on your distribution channels
At the right time, in the right place. This should be your motto on this process.
So, deciding on your distribution channels is very essential. Even if there are some people who will be interested in this new feature announcement out there, you might be losing them because you don’t announce in the right place.
An in-app environment is the most right place to catch people with your new feature announcements because these are the people either with an intention to explore your product or people who are already getting your service.
If visitors encounter a new feature announcement on your webpage, this may be the deal-maker element for them. For your existing customers? It is a good time to notify, the moment when they are in the system!
Your company’s social media profiles are like your cover page.People on social media tend to only run an eye over the profiles, just in the same way as most of the people in a library scanning a book by its cover.
If users find something attractive like a brand new feature, they can give it a shot. So, if you can manage good new feature posts on social media, it means that you got them at first glance.
Tons of emails are sent every single day. Why shouldn’t be yours end up in the trash?
Email notification for new features can sometimes be risky because emails are risky. But it allows you to deliver your announcements to your audience even though they are away from your website.
So, your new feature announcement emails should be customized for users and shouldn’t be sent too often. Use email when there is an important new feature. Otherwise, your important announcement might get lost among the minor improvements and news.
5 tools that help you with new feature announcements
AnnounceKit is an all-in-one changelog tool that helps you to create targeted new feature announcements, share them within an in-app notification center, send announcement emails and distribute them across social media channels.
It also provides users with a beautifully designed newsfeed and feedback collection.
With notion, you can keep track of your features with your team, and therefore, arrange your announcing process.
Intercom can help you with providing a knowledge center to create detailed articles about your new feature. It also allows you to have a user database to make your announcements more targeted.
Sociality.io is a social media management platform to manage all of your social media posts and interactions in one place. You can use these kinds of social media management platforms to create and share new announcements.
Mailchimp is a tool that provides you with emailing services to make your email announcement process easier.
Ready to go!
You improve your product, service, and eventually the company with brand new features each new day. So, you should also keep your users updated with the latest news to get the most effective results.
There are several simple steps to create a new feature announcement. Follow them properly and your announcement is ready fresh from the oven!