Businesses and their customers work best in relationships. And relationships thrive with good communication. Think about how many times you’ve used a SaaS app and thought, “This process would work so much better if the designers did X, Y, or Z.” Making it easy for users to share their feedback and feature requests benefits you…
should be the first metric you want to improve. You ask why? If you don’t have endless resources, you have to make money and be a profitable company. To be a profitable company, you need to gain new customers. These users should come again and again.
Your business has a great idea for a new product. It’s innovative and highly involved, and it will take a lot of work to complete. Sounds overwhelming, doesn’t it? The reality is that without prioritizing the features of your product, it’ll likely never come to fruition without running into many hiccups along the way, or…
In the words of the wise Albus Dumbledore from Harry Potter, “Words are, in my not-so-humble opinion, our most inexhaustible source of magic.” And there’s a special kind of magic in giving users the power to create their desired product by utilizing feedback tools like feature voting. Sure, you can spend countless hours spinning your…
What comes to mind when you think of a public roadmap?
Let’s say I’m planning a vacation where I’m going to jump in my car and drive to as many different cities as I can to explore what they have to offer. To execute my trip, I must have a roadmap!
Your inbox is flooded with new emails all day long. You know they might contain important information and updates from the company, but are you really stopping to read every email? Likely not — and you’re not alone.
Customer feedback is important, but many business owners and managers don’t fully understand how crucial collecting quick and effective user feedback really is. If you ask business leaders how they improve the customer experience with feedback, what methods they use to collect it, or seek an explanation of their overall strategy, you may be met…
Timing on sending Net Promoter Score (NPS) surveys is crucial. That’s why you should always send your surveys on Thursdays at precisely 4:01 pm. Well, not exactly… That approach is antiquated and doesn’t consistently provide the informative data you need to know how your company is being perceived by your customers. Stop approaching NPS surveys…
In the SaaS universe, where customer satisfaction reigns supreme, the Net Promoter Score (NPS) is your trusty “North Star.” Bet you’ve bumped into NPS surveys after flight turbulence, a cushy hotel stay, or those chatty app customer service sessions, right? What’s the real NPS secret sauce? It’s not just a number; it’s like X-ray vision…
“If you build it, they will come.” You may have thought of that old line a few times when your software was still in development. Now, as CEO of a SaaS (Software as a Service) business, you’re learning that’s not necessarily true. Even the best product can suffer low activation rates when paired with subpar…
CompanyEasyDMARC IndustryB2B SaaS – Cybersecurity Number of employees50-100 HeadquartersUnited States OfficesUS, Netherlands and Armenia Websitehttps://easydmarc.com/ More than 25,000 organizations from 130 countries entrust their businesses’ security in cyberspace to EasyDMARC. EasyDMARC’s all-in-one solution enables them to stop ransomware, business email compromise, email phishing, CEO fraud, domain spoofing, and other attacks. The result? Prevention of: Data…
Customer feedback examples are the way that customers rate and comment on the service that a brand has given them.