The experience customers have at the early stages of their subscription sets the tone for long-term engagement.
In this article, we’ll share some customer onboarding best practices that will improve your customer success in 2021
User experience testing is a critical component of any product development cycle. It helps to ensure that the products and services created are usable and satisfying for customers. By understanding user experience, companies can make informed decisions about how to improve their products, leading to better customer satisfaction and loyalty. User experience testing evaluates the usability, effectiveness, and overall satisfaction of a product or service from the perspective of its users.
Sometimes I think we forget that churn rates are not just a rate, it’s people. If we act based on human behavior, we will not fail.
One of the essential points to consider to ensure a sustainable business model and continuous growth in SaaS companies is user adoption strategies.
NPS is one of the best ways to monitor your customer satisfaction. Using NPS best practices and monitoring the information that comes from these surveys enables you to better understand how to improve your product in the long term.
SaaS customer journey is the statistical and dynamic way that decides how you will efficiently communicate with your customer.