Everybody believes that their software is the best in the market. In an ideal world, every visitor immediately understands a new need he didn’t recognize before he learned about your tool. Without exaggeration, SaaS founders believe that software can sell itself.
Just like in real life building trust between two people is a step by step process, that involves patience and consistency in actions to achieve positive association in the mind of another person. The process of building trust between a service provider through a website and a prospect isn’t different.
Website user engagement is an important indicator determining the success and ranking of your site. Every website is competing with rival brands to increase its engagement rates. Attracting big traffic is pointless if you are unable to engage with visitors and get them to perform desired actions.
Improving your product is an essential component of sustainable competitiveness in software as a service industry. New product features and product updates are necessary to keep customers excited and satisfied.