Canny vs. LaunchNotes: Which Customer Feedback App Does It Better?

Canny vs. LaunchNotes: Which Customer Feedback App Does It Better?

SaaS companies can greatly benefit from changelog tools, release notes, and other means of customer feedback. But with so many businesses providing this service, it can be difficult to know which is best for you. We’re going to compare the features of two popular brands that provide these services, Canny and LaunchNotes, and let you…

The Best Alternatives to Sleekplan for User Feedback

The Best Alternatives to Sleekplan for User Feedback

If you have a SaaS company, you likely know all about the benefits of changelog tools, release notes, and other means of user feedback. But with so many businesses providing this service, it can be difficult to know which one to choose. Sleekplan is a popular option, but without researching other tools, you won’t know…

Elevate Your Customer Insight Capabilities With a Customized NPS Template

Elevate Your Customer Insight Capabilities With a Customized NPS Template

Customer feedback is the best way to improve a company’s product or services to ensure it’s exceeding consumer expectations. But without helpful insight, it’s difficult to determine what needs improving and what is already working.  Net Promoter Score (NPS) templates allow companies to completely customize NPS surveys to drive the feedback they’re looking for and…

How To Calculate Net Promoter Score To Track Customer Satisfaction

How To Calculate Net Promoter Score To Track Customer Satisfaction

As a business, you’re searching for an effective way to gather customer feedback. Sales are good, but it’s hard to know if things could be better. Are your customers truly satisfied? Net promoter scores (NPS) are crucial for measuring customer satisfaction and loyalty, yet some businesses aren’t bothering to collect them. Could it be that…

Guidelines for Saying “No” to Feature Requests With Integrity and Transparency

Guidelines for Saying “No” to Feature Requests With Integrity and Transparency

Feature requests are like little seeds of opportunity and growth. They have the potential to grow into something that enhances your product and improves user experience.   Unfortunately, not all feature requests will be able to germinate. It’s not always that the feature request is bad, it’s just that sometimes your product or service isn’t…

Conjuring Innovation: Mastering the Art of Product Feature Request Templates

Conjuring Innovation: Mastering the Art of Product Feature Request Templates

Albus Dumbledore once said, “Words are, in my not-so-humble-opinion, our most inexhaustible source of magic.” Fortunately, you don’t need to cast a spell to peer into the minds of your users.  Product feature request templates allow users to use the power of their feedback to help developers and project managers enhance and improve their products….

Curb the Chaos of Product Planning With Roadmap Prioritization

Curb the Chaos of Product Planning With Roadmap Prioritization

Your business has a great idea for a new product. It’s innovative and highly involved, and it will take a lot of work to complete.  Sounds overwhelming, doesn’t it? The reality is that without prioritizing the features of your product, it’ll likely never come to fruition without running into many hiccups along the way, or…

Gain Insight for Product Development Through Feature Voting: Benefits, Tips for Implementation, and Pitfalls To Avoid

Gain Insight for Product Development Through Feature Voting: Benefits, Tips for Implementation, and Pitfalls To Avoid

In the words of the wise Albus Dumbledore from Harry Potter, “Words are, in my not-so-humble opinion, our most inexhaustible source of magic.” And there’s a special kind of magic in giving users the power to create their desired product by utilizing feedback tools like feature voting. Sure, you can spend countless hours spinning your…