Integration
Deliver product updates inside Intercom
Announce product updates to Intercom users directly inside the Intercom Messenger. Reach your audience where they already engage with your team.
Why teams use AnnounceKit with Intercom
Messenger delivery
Deliver product announcements directly inside the Intercom Messenger. Users see updates without leaving the conversation.
User identification
Identify users by email, company, or custom properties. See who read what and track engagement per user.
Targeted announcements
Segment users by role, location, plan, or any custom property. Show the right update to the right user inside Intercom.
Rich content
Announcements appear with full formatting, images, and links. Your updates look professional inside the Messenger.
How the Intercom integration works
Most teams connect Intercom and start delivering their first update inside the Messenger in a few minutes, with no engineering time and no code to write. Because AnnounceKit publishes to every connected channel from one post, you never have to write the same announcement twice - the same copy that goes to Intercom can also go to your changelog page, email digest, Slack and RSS, each with its own on/off switch per post.
1. Connect Intercom
Authorize AnnounceKit to connect to your Intercom workspace from the AnnounceKit dashboard. No code or developer time required.
2. Write your announcement once
Create a post in AnnounceKit with your usual formatting, images, and links - the same post you would publish anywhere else.
3. Publish to Intercom and beyond
Publish once and AnnounceKit delivers it inside the Intercom Messenger, plus your changelog page, in-app widget, email digest, Slack and RSS, based on which channels you enable.
Frequently asked questions
How does AnnounceKit + Intercom work?
AnnounceKit delivers your product updates directly inside the Intercom Messenger. Your users see announcements without leaving the Intercom chat experience.
Can I target specific Intercom users?
Yes. AnnounceKit supports audience segmentation by role, location, plan, or any custom property. You can show targeted announcements to specific user segments inside Intercom.
Do I need to code anything?
No. The Intercom integration can be set up from the AnnounceKit dashboard without writing any code. Connect your Intercom account and start delivering updates.
Will Intercom users also see updates in other channels?
Yes. A post published in AnnounceKit can reach Intercom alongside your changelog page, in-app widget, email digest, Slack and RSS at the same time - Intercom is one delivery channel among several.
Can I choose which updates go to Intercom?
Yes. Announcements are published per channel, so you can decide per post whether it goes to the Intercom Messenger, the changelog page, email, or any other connected channel.