A New Feature - Edit Sender’s Name Now Available on Earth Class Mail Mobile Apps

The new edit sender’s name feature has been released for Android and iOS devices on Google Play and the Apple Store.  Our customers are now able to edit a sender's name from their mobile device or tablet. This capability comes in handy for items with "Unknown Sender" or when the sender's name is incorrect. This allows customers to find and sort their mail faster and more efficiently from their mobile device or tablet.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!


How to edit the sender’s name
Navigate to your inbox and view the item’s detail screen, click on the "More" button at the bottom right. Then select the "Edit sender’s name" option. A pop-up window will open that enables you to edit the sender’s name, and then click OK to confirm it.

In the Android or iOS Earth Class Mail apps, navigate to:
Choose your mail item first > Then on bottom right > Select More > Edit sender’s name


ANDROID Example:


APPLE iOS Example:

🙌 Note: The edit sender’s name feature works on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play




That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com


PS: If you appreciate this post, will you give us a like?👍 


New Search Feature Now Available on the Earth Class Mail Android App

The new mobile search feature has been released for Android devices on Google Play. With the new search and filter options, our customers can now access specific mail items faster. No more scrolling through entire lists in each folder to find what they are looking for. Search mail items by recipient, sender, tags, and scanned mail—all from a mobile phone or tablet.

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to search for mail items
Click on the search icon and enter a query that contains a combination of text, tag, or recipients to filter out mail items, or select a folder and enter a search query from there.

In the Earth Class Mail Android app, navigate to:
Top right > Search icon > Enter search query

🙌 Note: By default, the search feature will present suggested tags, recipients, and folders.
 
Click on the "See All" button to open a list of all recipients, all tags, or all folders.


How to clear a search query
Edit or remove search queries by clicking on X next to a tag. If there are no results from the search query entered, it will display no items matching for the query entered.


That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to to update your Android app to the latest version in the Google Play store.


🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍 

Check Deposits Now Available on the Earth Class Mail Mobile App

The Android™ app with a new check deposit feature has been released on Google Play.  Our customers have asked for the ability to schedule check deposits using their Android devices.  Now, you can deposit a check to any US domestic bank account with no limitations on the quantity or amount, add a new check deposit account, request a check deposit, and track the status of each deposit directly within the Android app. 

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!


Adding a Deposit Account

To add a new lending institution in the Earth Class Mail Android app, navigate to:

Sidebar > Settings > Deposit Accounts > Add Deposit Account

Have a check or bank statement ready with the following information: 

  • Bank routing number
  • Deposit account number
  • Name, address, phone number, and business name (if applicable).

Follow the on-screen prompts. 


Requesting Check Deposits

With Earth Class Mail, checks are automatically detected and tagged during the scanning process. To proceed with a check deposit request, navigate to:

Check Detected > Deposit

Follow the prompts to select the preferred bank, bank account, and choice of delivery method - overnight or standard shipping.

🙌 Note: standard shipping is free and overnight shipping incurs an express fee which will be shown on screen.

Track Deposit Status

To track the status of a deposit, navigate to:

Mail Item Details > Deposit Requested



That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to update your Android app to the latest version in the Google Play store.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

Introducing New Earth Class Mail Integration Features!

We are excited to launch a new experience for the Earth Class Mail (ECM) integrations page that provides seamless connectivity with Bill.com, Quickbooks, Xero, Box, Dropbox, Google Drive, Zapier, and the ECM API. The ability to share, embed, and customize integrations allows individuals and organizations to automate and enhance data flow directly from the Earth Class Mail web application.  

The new experience makes it easier to manage your integrations with a dedicated view for each integration with more information and easy-to-follow setup instructions.  

Quickly Identify Integration Status

Easily identify which integrations are active by looking for the green 'Connected' status button in the top-right corner of each integration tile.

Add New Integrations

Select the "Connect" link inside the tile to add a new integration. The next screen provides a Connection Setup Guide and a "Connect Account" link. Follow the on-screen prompts to set up your integration.

QuickBooks Integration

Manage Current Integrations 

You can see all current connections and account details from the individual integration tiles. From this view, you can disconnect or rename an integration and review the Connection Setup Guide. 

🙌 Tip! For a more automated solution, we recommend creating an automation rule to send your documents directly to an integration (see next section, Automating Document Delivery to an Integration). 

Bill.com Integration

Dropbox Integration

Automating Document Delivery to an Integration

To send documents directly to your integrations, create an automated rule. 

Account Settings > Automation Rules > Add New

Account Settings > Automation Rules > Add New > Select New Recipient

Continue to follow the on-screen prompts to customize your automation rule. For more information with step-by-step instructions, follow this link.

What's Next? 

Future plans include improving the Zapier integration to work with our Two-Factor authentication,  API Key functionality improvements, and more integrations. 


Customer Support

If you cannot access your account for any reason, reach out:

Customer Support Team

Email: support@earthclassmail.com

Call (210) 802-5211, Option 1

8:00 AM - 5 PM CST

 Customer Feedback Channel

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then create the best possible experience for you.

PS: If you appreciate this post, will you give us a like?👍 

Extra security for your Earth Class Mail account!

We are happy to announce that all Earth Class Mail accounts now come with Two-Factor Authentication (2FA). The 2FA feature is an authentication method that requires providing an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, even if your password becomes compromised, your account will still be protected as the person trying to access it will have to provide a unique one-time verification code. The verification code is only available to the person in possession of the mobile device used to set up 2FA.

To enable 2FA, please follow the six easy steps below.

Step One: 

To activate your 2FA feature, navigate to the 

Settings > Security tab.

Step Two: 

Select the preferred authentication option: SMS code, Authenticator app, or choose both.

Step Three:

If you choose the SMS code, you will receive a one-time verification code delivered to your mobile phone device via an SMS message. First, a mobile number will be required. If you already have an active mobile number in your account, skip to step four.

Step Four:

Once your telephone is verified, you will receive a verification code on your mobile device. Enter the code in the SMS authentication box.

Step Five:

If you want to enable 2FA via an authenticator application (e.g., Google Authenticator, Microsoft Authenticator, or Authy), use the QR code on your screen. 

Step Six: 

Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account. 

Note: If you cannot access your account for any reason, reach out to our Customer Support team via email: support@earthclassmail.com anytime, or call us at (210) 802-5211 between 8:00 AM - 5 PM CST.

Why did we release 2FA? 

The security of our customers' mail is of paramount importance to us at Earth Class Mail. This is yet another way we deliver on that promise, enabling each customer to add another layer of security to their accounts. We aim to provide a secure, consistent, and fully functional experience each time you log in. 

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.



The new Earth Class Mail© app for Android™ is here!

The new Android™ app has been released on Google Play.   Our customers will now be able to access their mail wherever they are--without having to be near their mailbox, their computer, or even in the same country as their mail.  

Enjoy the freedom of working remotely without having to worry about the mail!

Download it now

New features

The new Android™ app allows you to set notifications, receive mail remotely, see incoming mail, view scans of the exterior mail, and email the contents in a text-searchable PDF.  You also have additional choices to archive, shred, and download to your favorite cloud provider, or store your mail in our warehouse - for an additional fee after 30 days.

More to come

We are currently working on adding more features to the Android™ app. Some features such as requesting shipments or check deposits, moving items between folders or another recipient are not available with this release. These features and more will be developed iteratively in the next releases. 


That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍 



August 11th, 2020

Customers can now upgrade or downgrade their subscription plan within the Earth Class Mail web application. This gives our customers more flexibility and control over their subscription plan with the ability to change their subscription plan depending on their needs. This feature can be accessed by navigating to Account Settings -> Account Management -> Change Plan.