A new UI for iOS and Android devices on the Apple Store and Google Play to select scanning preferences has been released. Customers can now select their scanning preferences easier and faster and enjoy a more consistent experience across all Earth Class Mail platforms.
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How to set up scanning preferences
From the home screen (MailRoom) in the app, click on the hamburger menu (3 lines) on the top left and select "Settings." Then choose "Scanning" and select your default preferences for color and post-scan options.
In the iOS or Android Earth Class Mail apps, navigate to:
Settings > Then choose Scanning > Select default preferences
🙌 Note: In the "Scanning" settings, there is a toggle feature to always "Show scanning options when requesting a scan" that you can turn on and off.
Apple iOS Example: "Old" versus "New" visual experience
Android Example: “Old” versus “New” visual experience
🙌 Note: New on Android, we have enabled the scanning preferences page to appear when a customer requests a scan (previously, Android customers could only change the scanning preferences by going to the Settings > Scanning page).
That’s a wrap!
🙌 Note: The scanning preferences enhanced features work on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play.
At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.
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