We are happy to announce that all Earth Class Mail accounts now come with Two-Factor Authentication (2FA). The 2FA feature is an authentication method that requires providing an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, even if your password becomes compromised, your account will still be protected as the person trying to access it will have to provide a unique one-time verification code. The verification code is only available to the person in possession of the mobile device used to set up 2FA.

To enable 2FA, please follow the six easy steps below.

Step One: 

To activate your 2FA feature, navigate to the 

Settings > Security tab.

Step Two: 

Select the preferred authentication option: SMS code, Authenticator app, or choose both.

Step Three:

If you choose the SMS code, you will receive a one-time verification code delivered to your mobile phone device via an SMS message. First, a mobile number will be required. If you already have an active mobile number in your account, skip to step four.

Step Four:

Once your telephone is verified, you will receive a verification code on your mobile device. Enter the code in the SMS authentication box.

Step Five:

If you want to enable 2FA via an authenticator application (e.g., Google Authenticator, Microsoft Authenticator, or Authy), use the QR code on your screen. 

Step Six: 

Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account. 

Note: If you cannot access your account for any reason, reach out to our Customer Support team via email: support@earthclassmail.com anytime, or call us at (210) 802-5211 between 8:00 AM - 5 PM CST.

Why did we release 2FA? 

The security of our customers' mail is of paramount importance to us at Earth Class Mail. This is yet another way we deliver on that promise, enabling each customer to add another layer of security to their accounts. We aim to provide a secure, consistent, and fully functional experience each time you log in. 

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.