A new, streamlined onboarding experience and recipient management enhancements have been released on the Earth Class Mail, a LegalZoom company web application. We have simplified the onboarding process and eliminated friction for new customers by embedding the Form 1583 authorization and notarization process directly in the web application. 

The new “Recipients” management section under “Settings” enables customers to add, remove, and manage existing recipients on the account—including new compliance features, allowing customers to easily update and create new Form 1583 authorizations seamlessly in the process.

In addition, more robust and simplified 'Account Automation' features are now available!

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Add recipient(s) and authorize us to manage their mail—all in one place.
New customers can now seamlessly get their virtual mail account up and running directly within the web application. Once a customer has their virtual mailbox and address, it’s time to make things official and let us know who will be using our service by completing and notarizing a U.S. Postal Form 1583.

Once logged in to their Earth Class Mail account, new customers will be greeted by the all-new, step-by-step ‘Get Started’ process.

Adding a recipient(s)
First, select if they are a business or personal recipient.

Then, complete the details in the form (need to have two forms of ID ready).

🙌 Note: The response to the Social Security Number question will determine the types of identification that can be presented during the notary session.

Next, customers will need to notarize the completed form.

How do the new 'Account Automation' features work?
Account automations created by customers will now apply to all recipients on the account by default, but will still allow users to define individual recipient settings. Once new customers complete the first step of the new 'Get Started' process, they will be taken to setup 'Account Automation' where they can learn more about this feature and accept the default settings or customize their preferences.

Setting up account automations
Go to the 'Settings' tab (gear icon) > Account Automation

From here, customers can edit the settings on the three (3) default automations that are setup and/or manage individual recipient automation settings.

Individual account automation: recipient settings view

🙌 Note: Customers can also automate the handling of mail delivered to unassigned recipients on the account.

Automatically scan delivered mail: new view

That’s a Wrap!

At Earth Class Mail, a LegalZoom company, we take your customer satisfaction seriously. We regularly analyze customer feedback and work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

The ability to select and take action on multiple items on your Earth Class Mail, a LegalZoom company mobile dashboard, plus other user enhancements, are now available for Android and iOS devices on Google Play and the Apple Store. Save time by completing the same desired action once!

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Now, you can take action on multiple items at once from ANY mobile device including:

• Request multiple checks for deposit to the same bank account
• Select several items in one shipment going to the same address
• Choose to shred or archive multiple mail items
• Mark mail items read/unread with one click
• And more!

How to select multiple items in your mobile app
Go to the MailRoom tab > Click Select at top right > Choose items you want to act on
> Then select the action you wish to take from the bottom bar options

🙌 Note: Some options under the More tab might be invisible for certain items, it depends on your current selection, status of that item, and/or what the item is.

Here’s a quick view of how a bulk check deposit request works

That’s a wrap!

At Earth Class Mail, a LegalZoom company, we take our customer’s satisfaction seriously. We frequently analyze customer feedback and then work towards creating the best possible experience for you!

🙋 Do you have feedback for us?  Please reach out at mobile@earthclassmail.com.

🙌 Note: The new bulk actions feature works on any mobile device—just be sure to update your app to the latest version in the Apple Store or on Google Play.

PS: If you appreciate this post, will you give us a like?👍

Updates and design enhancements to the shipping tab and user interface for requesting and managing shipments have been released on the Earth Class Mail web application. We have streamlined the request process for domestic and international shipments to make it more user-friendly and eliminate the glitches and friction customers were experiencing. The design updates also provide customers with a highly-responsive and enhanced user experience across the platform. Plus, no more switching screens—customers can now access their shipments status and history 2x faster with the enhanced filter and sort feature! And get a quick view of any individual shipment’s details when you select one.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to Request a Shipment
The updated user interface continues to support the same functionality for requesting shipments with some additional features included and a streamlined process.

From any screen, navigate to:
> MailRoom button in left column (mailbox icon) > Select item(s) you wish to ship
>Click the Ship button at the top, add or select an address, then follow the remaining steps

Create a new shipment or add items to a pending shipment
🙌 Note: Only the owner of the original request can add items to a pending shipment

Shipping Preferences: New User Interface

International Shipment Request: New User Interface

Shipment Delivery Instructions: New User Interface

How to Manage Shipments

From any screen, navigate to:
> Shipments button in the left column (truck icon)
> Get a quick view of all shipments or sort and filter to view specific items

Shipments Tab Main Screen: New User Interface

🙌 Note: Customers can still seamlessly manage all of their shipping addresses and easily add, remove, and edit them in the Shipping Addresses tab in Settings.

Now, you can easily sort and filter shipments by status, date, or items—all in one place.

Simply select any shipment to view the details and items included.

Cancel pending shipments with a click of a button.

Plus, with our responsive design, you can enjoy the new experience from any mobile web browser—take a peek!

That’s a Wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Every month we analyze customer feedback and work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

An updated design and improved user interface for managing your bank deposit accounts in Settings have been released on the Earth Class Mail web application. Customers can still seamlessly manage all of their deposit accounts and easily add, remove, and rename them. The design updates provide customers with a highly-responsive and enhanced user interface for a more consistent experience across the platform.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Managing Deposit Accounts in Settings: Old User Interface

Managing Deposit Accounts in Settings: New User Interface

How to Manage Deposit Accounts
The updated user interface continues to support the same functionality for adding, deleting, and editing bank accounts.

From any screen, navigate to:
Settings button > Deposit Accounts option in left column
> Add a new bank account, rename an existing account, or delete an account

Add a new bank account

Rename an existing bank account

Delete an existing bank account

🙌 Note: This new view is responsive, so you can enjoy using the web app on any mobile device too—check it out!

That’s a Wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

The new Interactive Insights on the Earth Class Mail mobile dashboard and other user enhancements are now available for Android and iOS devices on Google Play and the Apple Store.  The new Insights feature we previously launched provides an overview of a customer's account status—now with clickable data to view more details in each category! It enables you to keep track of services requested, how many items are in each queue, and take action on any items that need attention such as checks waiting for deposit, items currently in storage incurring fees, unread scans, and more!

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to access Insights data on your mobile app
Open the Earth Class Mail app > At the bottom, click Insights

Gain instant access to clickable and actionable data for these five account activities:

1. Scans: The number of new scans uploaded to the account (which are scans of items available in the MailRoom with the status "unread")
2. Scans in progress: The number of pending scans that are in progress.
3. Checks: Number of items in Mailroom with "check detected" status that are not in the check deposit process.
4. Deposits: Items currently in the check deposit process.
5. Storage: Number of mail/parcel items incurring storage fees (items being stored that are beyond the grace period).
6. Shipments: The number of items pending shipment.

 
🙌 Note: Based on feedback from our customers wanting more visibility regarding storage fees and confusion about mail items’ statuses—we heard you and we acted on your input! This new feature provides visibility into key areas of a customer’s account. It makes it simple to track each item’s current status and take any necessary action on each piece of mail.

Now, let’s take a look at an example of how to put these actionable insights to work for you.

How to access and take action on Storage Insights data from your mobile app
> Open the Earth Class Mail app > Click the Insights tab > then, Click Storage

Next, click Select at top right

> Choose the item(s) you want to take action on
> Then select Scan, Archive, Shred, or More to complete the desired action

Finally, let’s go over some of the additional user interface improvements.

No more lag time when you click on the Insights tab—get immediate access to clickable and actionable information!

🙌 Note: We also launched visual enhancements with new folder, tag, recipient, and search icons in the MailRoom view, plus an improved unread mail item view on Android for easy navigation and a more consistent user experience across all platforms.

That’s a wrap!

At Earth Class Mail, we take our customer’s satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you!

🙋 Do you have feedback for us?  Please reach out at mobile@earthclassmail.com.

🙌 Note: The new Interactive Insights feature works on any mobile device—just be sure to update your app to the latest version in the Apple Store or on Google Play.

PS: If you appreciate this post, will you give us a like?👍

New release! Visual and other user enhancements are now available for Android devices on Google Play.  With the My Addresses feature added, customers can quickly check their current Earth Class Mail address(es) and share them with others. In addition, the login screen, MailRoom interface, and app header have been updated to remove visual clutter and provide a more familiar experience for all our mobile users, no matter what platform they’re on.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to find and use the “My Addresses” feature

In the Earth Class Mail Android app, navigate to:
Settings (gear) icon bottom right > Click on My Addresses at the top to view your saved addresses

> Then, click the share button (on the right) to send address information to others

Next, let’s take a look at the user interface design updates!

New Mailroom View on Android:

🙌 Note: Customers who mark mail items as "Unread" will now be moved back to the MailRoom view as expected. Additionally, customers who use multi-select will no longer see the bottom navigation bar to simplify their experience.

Bottom bar options grayed out when using multi-select:

Old Login View on Android:

New Login View on Android:

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: The updated design and new features work on any mobile device—be sure to update your app to the latest version on Google Play or in the Apple Store.

🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com.

PS: If you appreciate this post, will you give us a like?👍

An updated design and improved user interface for managing shipping addresses in Settings have been released on the Earth Class Mail web application. Customers can now effectively manage all of their shipping addresses and easily search for their preferred option. The design updates provide customers with a highly responsive and modern user interface for a more consistent user experience across the platform. 

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

What has changed?
We are providing our customers with a more responsive and modern user interface to improve the consistency of their experience throughout the web application. The functionality has not changed for adding and removing shipping addresses. 

Shipping Addresses in Settings: Old User Interface

Shipping Addresses in Settings: New User Interface

🙌 Note: Previously, customers could only search their first 250 shipping addresses, making it more time-consuming and tedious if they had more than that. Now, you can search for an unlimited amount quickly and efficiently!

New experience extended with skeleton loading view:

From any screen, navigate to:
Settings button > Shipping Addresses option in left column > Add a new address, or delete

Add a new shipping address:

Delete an existing shipping address:

That’s a Wrap!
 

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

An improved user interface design for managing recipients in Settings has been released on the Earth Class Mail web application. These updates provide customers with a highly responsive and modern user interface for a more consistent user experience throughout the web app. 

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

What has changed?
We are providing our customers with a more responsive and modern user interface to improve the consistency of their experience throughout the web application. The functionality does not change for adding, editing, and removing recipients, along with adding and removing aliases. 

Recipients in Settings: Old User Interface

Recipients in Settings: New User Interface

New experience extended with skeleton loading view:

How to Manage Recipients and Aliases
The updated user interface continues to support the same functionality for adding, editing, and removing recipients and aliases.

From any screen, navigate to:
Settings button > Recipients option in left column > Add new recipient, edit, or delete OR
> add/remove an Alias

Add a new recipient:

Edit an existing recipient:

Delete an existing recipient:

Add an alias:

Delete an alias:

That’s a Wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and work towards creating the best possible experience for you.

🙋  Have feedback for us? Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

The new Insights mobile dashboard has been released for Android and iOS devices on Google Play and the Apple Store.  This new view provides an overview of account activities, services requested, and their status. In addition, customers get a quick glimpse of what they can do with their Earth Class Mail account from the data summaries in the app and could find added value in services or features they may have been unaware of.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to access Insights on your mobile app
Open the Earth Class Mail app > At the bottom, click Insights

Customers will see information for these five account activities: 

1. Scans: The number of new scans (which are scans of items available in the MailRoom with the status "unread") and the number of pending scans that are in progress.
2. Checks: Number of items in Mailroom with "check detected" status that are not in the check deposit process.
3. Deposits: Items currently in the check deposit process.
4. Storage: Number of mail/parcel items incurring storage fees (items being stored that are beyond the grace period).
5. Shipments: The number of items pending shipment.

🙌 Note: Admin users can also view a monthly summary of account activities. 

New Insights Mobile Dashboard: Apple iOS

New Insights Mobile Dashboard: Android

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

🙌 Note: The new Insights mobile dashboard feature works on any mobile device—just be sure to update your app to the newest version in the Apple Store or on Google Play.

PS: If you appreciate this post, will you give us a like?👍

A navigation redesign has been released for Android and iOS devices on Google Play and the Apple Store. The primary sidebar navigation function has been updated to bottom bar navigation. This update simplifies how customers navigate in our mobile apps and requires only one tap to change between the main app functions, resulting in 2x fewer clicks and a more user-friendly experience.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

New Bottom Bar Navigation: Apple iOS

🙌 Note: With the growing number of large-screen mobile devices, the bottom bar enables customers to navigate through the app with one finger. In addition, the bottom bar is visible at all times, providing more insight into other features available in the mobile app.

New Bottom Bar Navigation: Android

🙌 Note: In addition to removing the sidebar navigation, we have reorganized other available options. Account-related information and links are now under Settings at the top. Feedback, support, and logout links are at the bottom of the Settings page.
 

Old Side Bar Navigation Example:

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com.

🙌 Note: The redesigned navigation features work on any mobile device—be sure to update your app to the newest version in the Apple Store or on Google Play.

PS: If you appreciate this post, will you give us a like?👍