π€ Important Update on Video Activity Reporting
👋 Hi everyone! We would like to update you on some important upgrades that we are making to tracking and reporting video activity within the platform. These upgrades will not change how you view or retrieve reports, but it will change the infrastructure behind the scenes to make reporting an even better experience for you.
We have set a deadline, if you would like to retrieve your historical video activity data from previous events, the deadline for that is 22nd July 2022. After that date, all historical data for video activity will no longer be available.
What are the changes that are happening?
As part of our infrastructure upgrade, these updates will only affect the reports that you retrieve around video activity, which are:
- Auditorium Reports
- Webcast Reports
- Webcast Summary Reports
- Booth Reports (video activity only)
- Resource Centre Reports (video activity only)
Any other reports that you retrieve will remain unaffected. The Video & Webcast Reports will remain available as normal before and after the deadline 22nd July 2022, however after that date, all historical data around video activity will no longer be accessible.
Why are these changes happening?
As with all tech, things are constantly evolving and at iVent we have to make changes in order to make use of the latest updates and make sure that our customers are getting the best experience. In this case, we are making upgrades to the infrastructure that powers tracking, processing and reporting of video activity within the platform to make the system more efficient and up to date.
Will I notice any difference in reporting?
Absolutely not, as part of our process for doing these upgrades, our goal is to have as minimal impact on the user experience as possible. That is why we have developed a 3 stage plan that will allow us to transition to this new upgrade smoothly without an impact to you. The changes in this case are only affecting how the data for video activity is being tracked, processed and reported. So when you come to getting that report, everything will look exactly the same, and the data will remain the same, but behind the scenes things will work a bit differently.
By when do I have to retrieve my video activity reports?
The cut off date for video activity historical data is 22nd July 2022. After that only events that happen after that date will be able to retrieve reports on this activity. Any historical video activity data for events that happened before that date, will no longer be available.
I am confused, can I speak to someone about this?
Of course, we are here to help. If you haven't hosted an event recently feel free to reach out to Beth at beth@ivent-hq.com or Grace at grace@ivent-hq.com.
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As a little teaser, we have also made some really cool updates to Auditorium, Webcasts and Resource Centre that we can't wait to share with you, but that will come in the next update - so stay tuned 😉