β² We've Extended Our Session Timer for Attendees
✅ Improvement: we have extended how long attendees can stay logged in the event by default. The new default has changed from 24 minutes to 120 minutes.
Previously, if a user was idle for a few minutes (24 to be exact) or they moved away from their tab where they logged in to attend the event then that meant that they are likely to have been logged out by the time they came back. And that happened every time, which was a bit of a bummer.
Our developers have made some under-the-hood changes to extend that timer for regular users (meaning non-admins) so that now if you are idle or away from your browser tab where you were logged in for less than 120 minutes then you will be just fine and you won't need to login again. However, if you were idle for longer than 120 minutes then the system would assume you took a long break and it would require you to login again.
You don't need to do anything, the default session timer will be applied to all of your events going forward. If you need to change the length of session timer for your event please speak with your account manager.
Have a great week ahead! 🎉