According to Facebook policy: You have up to 7 days to send messages to customers through HaraSocial.

In case of customers who exceed 7 days message, please message them on inbox Facebook, you can click on the quick link right in HaraSocial:

Why does Facebook do that?

Facebook wants businesses to soon respond to Facebook users to increase the user feedback index on the Fanpage -> bring a good experience for Facebook users. Here is an example:

To increase this stat you can:

- Use the filter to filter all unread and unanswered messages on the same day / shift. This also helps your customers to be more satisfied with your service. Facebook encourages businesses to respond early to texting customers within 24 hours.

- Use chatbot HaraFunnel to respond immediately before needing the help of staff.

Wishing you a successful business!