1. How to use

Type [a shortcut] + [space bar] to insert the saved replies that you setup.

2. How to create a new saved reply

Click the Saved Replies icon on the toolbar to open Save Replies popup. Then select Create New to enter the flow to create a new saved reply.

Now you just need to tap the phone number string to quickly copy it.

First of all, members from HaraSocial team sincerely thank you and appreciate all your feedback on the tag feature to improve the tag segment experience. 

From now on, you can add tags to a specific conversation (inbox or comment) of a customer, and the tags will no longer be added automatically to other conversations of the same customer. 

Tips for conversation tagging:

Use Tag folder (Go to Settings > Tags > Folder) to group your tags.
- For inbox message: you can add tags by different aspects to segment the conversations such as: customer type (new customer, loyal customer, vip customer,...)
, sales pipeline (interest, purchase,...) etc.
- For comment: you can add tags by temporary cases such as customer inquiries, marketing campaigns, priority level, etc.

To help businesses manage the larger than expected increase in messaging volume due to the COVID-19 crisis, Facebook temporarily extends the human agent tag response window from 7 days to 21 days. Accordingly, within 21 days after a user message, human agents are allowed to respond to user inquiries that cannot be resolved within the standard messaging window. Messages cannot include promotional or advertising content.

The extension is valid until July 15, 2020.