First of all, members from HaraSocial team sincerely thank you and appreciate all your feedback on the tag feature to improve the tag segment experience. 

From now on, you can add tags to a specific conversation (inbox or comment) of a customer, and the tags will no longer be added automatically to other conversations of the same customer. 

Tips for conversation tagging:

Use Tag folder (Go to Settings > Tags > Folder) to group your tags.
- For inbox message: you can add tags by different aspects to segment the conversations such as: customer type (new customer, loyal customer, vip customer,...)
, sales pipeline (interest, purchase,...) etc.
- For comment: you can add tags by temporary cases such as customer inquiries, marketing campaigns, priority level, etc.