From August 4, Facebook released the release guest mode on the chat plugin widget.

When your customer chooses the guest mode, Facebook will not identify users (name, gender, region, order history)...

Pros

• Could be more conversation

Cons

• Unable to identify customers, purchase history.
• Can not reply after 24 hours.
• The transcript of these “guest chats” will remain on the guest user's browser for up to 24 hours

Feature of HaraSocial will not work on Guest mode

• Sent image, product item feature
• Block this user feature
• Order confirmation card

If you want to prevent the guest mode, you can use either of the following methods

Option 1: Use the chat widget button on the messenger channel of Haravan Omnipower

Option 2: Use customer chat of Harafunnel

Create growth tool » Choose Customer Chat

On the "When first seen" option of setup tab, please choose "Show only Messenger bubble"