From August 4, Facebook released the release guest mode on the chat plugin widget.

When your customer chooses the guest mode, Facebook will not identify users (name, gender, region, order history)...

Pros

• Could be more conversation

Cons

• Unable to identify customers, purchase history.
• Can not reply after 24 hours.
• The transcript of these “guest chats” will remain on the guest user's browser for up to 24 hours

⚠️ Important: Chatbot of Harafunnel is not supported for the guest mode yet ⚠️

If you want to prevent the guest mode, please use the customer chat widget

Step 1: Create growth tool » Choose Customer Chat

Step 2: On the "When first seen" option of setup tab, please choose "Show only Messenger bubble"