"Saved Replies" are super handy when you want to quickly respond to your guests' most common questions. You can create a saved reply from the Chat dialog and insert it into a dialog with just a click.

We've now made it easier to organize these and sort them in a way that works best for you. You can move your most common Saved Replies to the top of the list and less common to the bottom. 

→ Learn more about Saved Replies in our help article