We've upgraded our print feature to include even more advanced filtering options, enabling you to filter by Resources and Services, in addition to State and Tag. 

This means you’ll benefit from:

• Targeted record selection: Quickly pinpoint and print the exact visit records you need with enhanced filtering options, streamlining your administrative tasks
• Improved reporting efficiency: Easily generate more precise reports for analysis and operational insights, saving you time and enhancing data accuracy.

Read more about printing your visits.

We're introducing SAML Single Logout (SLO) for our Enterprise customers, enhancing security by ensuring users logging out of Waitwhile are also logged out from their SSO provider. 

This feature:

• Boosts security: Securely ends all sessions, minimizing unauthorized access risks on shared devices.
• Simplifies user management: Prevents accidental account switches, promoting a cleaner experience on shared devices.
• Streamlines access control: Synchronizes logout processes with your SSO provider for more efficient session management.

Contact your Customer Success Manager (CSM) to enable this feature and elevate your account security.

We've added a very useful update with the introduction of a new resource state indicator - Busy, to signify when a resource is serving at their maximum capacity. Additionally, we've added an indicator to show how many customers a resource is currently serving  (e.g., 0/1 serving).

This provides you with

• Optimized resource allocation: With the Busy indicator, you can better manage and assign resources, ensuring they are utilized efficiently without being overwhelmed.
• Improved visibility into resource availability: The new indicator provides clear visibility into how many customers each resource is serving, enhancing your ability to make informed decisions on resource allocation.

Experience the benefits of the new Busy indicator and customer count feature, designed to improve your resource management and allocation strategies.

We're now introducing our new image CDN, enhancing image rendering on your public registration flow for vastly improved performance and a super smooth guest experience.

With this improvement, you'll experience:

• Faster page speeds: Experience up to a 50X speed improvement in image loading, with no compromise on image quality.
• Improved SEO: Benefit from quicker load times, positively impacting your SEO and visibility.
• Enhanced customer satisfaction: Delight your users with a smoother, faster browsing experience.

Leverage our image CDN for quicker, more efficient image rendering, boosting both user experience and SEO.

We're releasing a new UI update in Waitwhile 3.0, aimed at enhancing the staff experience with a more intuitive, lightweight user interface. 

• Enjoy a cleaner and more efficient workflow with new icons, tab styles, and typography.
• Easily distinguish different sections with a gray background for board view lanes and fresh color schemes.
• Focus on your tasks without any clutter, as all your favorite features are retained and improved.

A number of changes to look for: 

• The design refresh throughout the Staff experience includes updated typography, button appearances, color scheme, icons, and board background on both desktop and mobile devices. None of these changes should impact current functionality.
• The tabs on the Visits page have been replaced by clickable headers, which will take you to the respective sub pages.
• The header has been standardized across all pages in the Staff experience.
• Non-primary actions across all pages in the Staff experience have been moved behind the ellipsis menu in the top right corner. For example, in addition to to Display settings, Print, and Go to registration, you can now also find Serving and Waitlist overview, Open and Close registration, as well as Table view in this menu on the Visits page. 

We are excited to announce the launch of the Waitwhile Salesforce integration, a powerful solution designed to transform your enterprise customer flow management and personalization capabilities. This integration offers customizable two-way data synchronization between Waitwhile and Salesforce, allowing you to seamlessly access and leverage Salesforce data within Waitwhile, all without leaving the Waitwhile platform.

The data is unanimous; personalization is non-negotiable. 62% of consumers say they not only want but expect personalization, and that a brand that doesn’t offer a personal experience could lose its business (up from 45% in 2021).  

Personalization and clienteling tech bring huge gains. In this data-driven era, a CRM integration isn't just beneficial; it's essential for retail success. Our Salesforce integration opens up new levels of clienteling and customer personalization - and increased sales! Once installed and configured, you’ll be able to:

• Look up walk-in clients in Salesforce directly from Waitwhile in real time. If they are current customers or prospects, they’ll show up as a suggested hit. If clicked, your data fields will be auto-completed, saving you a lot of time. 
• Have important client info at your fingertips. Once a connection has been made with a Salesforce contact, this data will show up, easily accessible in a Salesforce profile box attached to the client’s visit making it easier than ever to customize their time with you.
• Create new leads in Salesforce from Waitwhile visits. If a customer does not exist yet, a new contact will be created in Salesforce with the information you’ve entered. This means you can automatically enroll them in sequences without even leaving Waitwhile.

And this works both for when your staff is adding the visit themselves, or if the client is signing up via phone or on your website.

This integration is highly configurable and will be set up to the exact specifications of your organization, to fit seamlessly into your current tech stack and ways of working!

Learn more about the Salesforce integration in this help article.  

To streamline the process of assigning Resources to customers, we've introduced searchable dropdowns for Resources and Services. 

This means that you can:

• Quickly find and assign the right staff member, reducing time spent scrolling through a long list.
• Efficiently search with partial name inputs, enhancing the speed of resource allocation.
• Experience an improved interface, especially helpful when dealing with a large number of resources or services.

Our recent improvement in visit details now includes more comprehensive information and actions, making it easier to track visit histories and interact with customers.

This means that you can:

• Validate guest claims accurately with timestamps for tag applications or state changes.
• Prioritize and process customers more effectively, knowing the exact times of their interactions.
• Contact guests via email or phone with just one click, from within the visit details.

We're excited to introduce our revamped and enhanced customer-facing pages, taking your customer interactions to the next level. 

The Streamlined Registration Flow offers several key benefits:

• Provide a more streamlined journey for your guests by combining waitlist and booking flows, simplifying their interaction process.
• Increase business conversion by enabling guests to join a line immediately or schedule for later with MicroBookings.
• Improve user experience and accessibility, ensuring a more intuitive and user-friendly interface for all customers.

The Waitwhile rescheduling flow has received an upgrade, with the new "Visit Changed” messages now available for both waitlists and bookings. While previously you could send out a new booking confirmation once a booking was rescheduled, there is now a dedicated message type for this - available for you to customize! 

This new message type triggers automatically when a customer's visit has been rescheduled or otherwise updated. Whether it's a change in service, party size, resource allocation, or adjustments in booking time/duration, you can now send a tailored message to keep your customers informed.

You can access this by going to your Waitlist or Booking messages.

Note: If you have been using our Rescheduling feature before, the previously used Confirmation message will be copied to this new message type.