We’ve reorganized the User menu and Help menu to improve navigation and make it easier to find support resources. Help-related options like "Give feedback," "What’s new," and "About" have been moved from the User menu to the Help menu. The User menu has been streamlined to focus on account management and user preferences.

Key benefits include:

• More intuitive navigation: Help and account-related settings are now clearly separated
• Decluttered user menu: Only essential account settings remain
• Easier access to support: All help-related options are grouped together

We are adding more ways to seamlessly integrate Waitwhile’s registration flow or status page into your own website with our new Embed scripts, now with full responsiveness. Choose between inline embedding (directly on your page) or modal embedding (opens as an overlay).

Check out our guide on how to embed Waitwhile on your website to learn more and access the settings from Location settings > Registration > Embed.

Following the release of Schedules, we’re now making it easier for staff members to update their availability. Edit weekly hours and set one-off or recurring availability - directly from the Calendar page. Users with admin permissions can access resource settings from here as well.

Read more or check it out on the Calendar page.

Now, you can bulk edit, assign, deactivate, or delete services and resources across multiple locations - all from Account settings. Plus, new bulk actions in Location settings make it easier to update services and resources at a specific location.

Read more about how to manage services and resources across locations, or try it yourself from Account overview > Account settings > Services/Resources.

Managing multiple locations just got easier! We are introducing the ability to duplicate settings from one location to another.

Make it effortless for customers to access their bookings! Enable an “Add to Apple Wallet” button in emails and on the booking confirmation page, so customers can save their appointment details directly to Apple Wallet. 

• Quick access from the lock screen
• Smart reminders based on time & location
• Branded experience matching your design
• Localized display for language & date format

Read more about Apple Wallet in Waitwhile or enable from Location settings > Bookings > Customer actions.

Note: This feature is available for users with access to our new Location settings.

Read more about Schedules or try it for yourself! 

Note: This feature is available for users with access to our new Location settings.

The new in-app push notifications feature allows push notifications for team members to be displayed inside the Employee command center. It lets you to stay informed about actions taken by other team members on the platform. These notifications are displayed as pop-ups across any page, ensuring you can react promptly to important updates. 

In short, this update provides:

• Improved visibility: Push notifications now appear directly in the app, making it easier to track key updates without relying solely on external push channels.
• Actionable updates: Clicking on a notification takes you directly to the relevant visit, saving time and effort.
• Customizable preferences: Enable or disable in-app notifications via User settings > Notifications or the bell icon in the sidebar.
• Seamless experience: Notifications stay visible for 8 seconds or until interacted with, allowing you to decide how and when to engage.

Availability details

• Default status: In order to not be disruptive, it will be disabled by default; you’ll need to enable it in the settings.
• Where to enable: Go to User settings > Notifications or use the bell icon in the sidebar. Notifications are currently based on your selections for the “Push” channel.

Note: This feature is available for users with access to our new Location settings.

We’re thrilled to announce the latest improvements in Waitwhile 3.0, bringing you a reimagined experience with brand-new Account and Location settings! While many settings you know and love remain intact, we’ve reorganized and expanded certain areas for greater customization, ease of navigation, and efficiency.

What's new?

• Redesigned interface: More intuitive design, with enhanced functionality for seamless navigation.
• Flexible management: Improved tools for handling locations and accounts, all in one place.
• New customization and automation options: Tailor settings to fit your business workflow.

Let's dive into the details! 

Quickly find and manage settings with ease

With a streamlined layout and global search, finding the settings you need has never been easier. Additionally, the new breadcrumb navigation in the header enables quick back-and-forth movement between pages, so you can seamlessly configure your account without extra clicks.

Work faster with an intuitive design

Our upgraded design lets you edit, compare, and adjust settings in a more visually appealing and practical interface. The updated layout, with features like previews and save prompts when existing, makes managing your account settings both faster and more enjoyable.

Centralize all your customer messaging

Now, managing all waitlist and booking messages is simpler, as you find all messages in one unified location. And, we've made sure to update the editor while also adding a number of new featres!

• Message editor: Preview messages with ease, or use the new code editor for advanced customization.
• Custom sender ID: Brand your SMS messages with a unique sender name.
• Message usage report: Track and monitor sent messages to better manage your communication budget.

Boost team communication with improved notifications

Keep your team informed with flexible, customizable notification options, whether it’s via email, SMS, or now push notifications.

• More templates: Choose from a broader range of notification templates to meet specific needs.
• Additional placeholders: Personalize notifications using new placeholder options, just like for customer messages.
• Push notifications: Manage push notifications alongside SMS and email for a more comprehensive communication strategy.

Streamline configuration of your resources and services

Organize and customize your resources and services more effectively with improved layouts and added search functionality.

• Dedicated pages and search options: Access everything quickly with dedicated pages for resources and services, search bars, and additional configurations behind the Options button.
• Service metadata fields: Create up to 20 custom fields for more advanced service configurations and linking.
• New resource permissions:“Allow resources to only view guests they’re eligible to serve” is now a permission.

Added flexibility to resource categories

With the latest resource management settings, businesses can better streamline how they allocate and monitor resources. 

• Include in restricted resource mode: Choose to make a resource category visible even when acting as a resource from another category.
• Exclude from wait time estimation: Opt to include or exclude resources from affecting client wait time estimates, allowing for more accurate wait times.
• Pre-select "first/longest available": A convenient option that automatically selects a resource when creating new visits, speeding up the process.

Track and capture revenue at your locations

Introducing a new way to monitor financials with revenue tracking under Location settings. Assign revenue values to services or set fallback amounts in your currency, all viewable within the new Financials tab in Analytics. More guidance is available in our Help center.

Customize display settings across locations

Following the recent addition of separate display settings for Board view and Table view on the Visits and Calendar pages, which allow for customized layouts per view, we’re now introducing new display controls at multiple levels: Account, Location, and User.

• Account-wide settings: Apply globally across locations.
• Location-specific overrides: Adjust for unique needs at each location.
• User-specific views: Allow individual users to further refine their personal displays.

Additionally, there is now a new permission set to manage who has access to Display settings. Access it from Account settings > Roles & Permissions.

Manage your customer-facing settings easily

In the Customer journey section, you can now access and manage all public links, bookings, waitlist configurations, and custom design elements. This area also contains all registration and arrival settings, along with bot protection configurations for enhanced security.

Centralize automation settings for hands-off efficiency

All automation rules—such as syncing bookings to waitlists, setting expiration rules, and managing waitlist prioritization—are now located in one place, reducing manual effort and enabling more focus on direct customer interactions.

And there’s more to come - stay tuned!

Easily translate services, resources, and input fields

A much-requested feature, we are now introducing the ability to super easily localize the names of your services, resources, and custom input fields! This lets you translate the name, display name, descriptions, options, default values, and placeholders for each.

Access account-wide settings in Account overview

Account settings like billing, permissions, and security have been moved from Location settings to the Account overview section. Now, you’ll have a clearer view of these settings and access everything from one place.

• Public page settings: Manage location directory and waitlist overview.
• Display settings defaults: Set account-wide default values.
• Expanded security options: IP safelisting and data anonymization controls have been added under Security.

Add theming to account-wide public pages

We’ve implemented the ability to customize your Location directory (previously Public locations) and Waitlist overview (previously Public waitlists). Update header, colors, background, buttons and much more! 

Additionally, it is now possible to apply account level theme settings to individual locations.

We’re committed to continually improving your experience with even more updates on the way!