The latest product updates for Waitwhile
If you serve customers in different time zones this update will be great for you!
Your customers can now select their time zone when creating a booking on your public booking page. Don't worry - they'll only be able to select from the hours that your business operates in.
->Grab your public page link and test it for yourself
We've added quick links so that you can update any missing customer information without needing to leave the workspace you're in!
Just click the red dash and a quick edit window will pop up so you can update whatever you need to, without having to leave the customer workspace.
Quickly scan upcoming visits to see which services visitors are signed up for!
If you've added a colour for each service your business offers, you will now see these colours showing up in the service column in any of your visit lists under Waitlist, Serving page, Resource view and Booking list view.
The colour tags mean you won't need to read through each service, making it easier for you to get an overview of what's coming up with a quick glance.
You'll also spot these colour tags in the (awesome) enhanced booking calendar that we rolled-out last week.
So, if you haven't yet...
We've made it even easier for your customers to see and manage their waitlist status from your public status page.
With these updates it will be easy for your customers to keep you up to date without having to contact you directly, and you'll receive notifications about any changes based on the notification preferences you set up for your account, here.
Below are the new elements you can choose to show or hide on your public status page:
The Calendar format for the first day of the week now reflects the typical practice in your region based on what you've set in the Language & Region under the Localization settings.
To help developers build and integrate their existing solutions with the powerful Waitwhile API, we’ve launched a new developer hub at developers.waitwhile.com.
You'll find comprehensive guides and documentation to help you start working with the Waitwhile API as quickly as possible - plus support and a growing community of devs you can ask if you get stuck.
One of our favourite features of the developers hub is the Try it button. This lets you test out the result of applying something to your setup using your API key before applying it to your own system.
-> Check out the Developer Resources Hub here
If you have multiple locations, each with different services, this update makes setting up an appointment or getting in line so much simpler for your customers!
From your Public Locations Page your customers can start by selecting the service they need and then select from a list of your locations that offer this service. No need for them to leave the page to find out where to go, or accidentally sign up at the wrong location.
To activate this new option go to Settings>Styling, expand the Public Account Signup Page set up and switch on the toggle for the option.
Get more insight into your customers' experience and staff performance with these updates in Analytics.
Improved summary metrics will allow you to get a sense of how things are going with a quick glance and place those important metrics right at your fingertips.
-> See how things are going with these summary metrics
Total transaction time is the amount of time your customers spend waiting and being served. Getting a more in-depth understanding of the customer experience will help you understand the drivers of satisfaction or dissatisfaction with your service.
The latest improvements to the mobile Waitlist mean that you get a full overview of what's coming up without having to click, scroll or expand an entry.
The new Waitlist interface includes:
These kinds of changes are intended to make each interaction you have with Waitwhile as efficient and beneficial as possible. For example, by changing something as simple as the wait time indicator to a single number rather than a range, the reader is able to take in the information with minimal effort.
Support your business forecasts and planning with forward-looking customer data from your Waitwhile account.
When exporting customer data you can now select a date range that includes future dates. This means that you'll be able to export data about upcoming bookings for each customer.
Access the data export settings under Customers.
Exporting customer data is available on the Business or Enterprise plan. If you'd like to export your customer data (and get many other benefits) you can find out more and upgrade here.