Life happens, plans change, make sure your team is notified and prepared. Under Account Settings --> Notifications you'll find we've added a new checkbox: "Customer visit has changed." From a change in selected service to party size to resource, your business will be better equipped to roll with the punches as your customers' lives... happen!

-> Customize your team's notifications

Your business' Welcome page is its first impression, you want to make it great. Head to Settings --> Public --> Online booking to customize the design of your Welcome page and welcome your customers so effectively, they'll keep coming back. 

The Waitwhile interface has updated for the better, but just in case the new layout leaves you feeling like you're on a treasure hunt, we want to make sure you have a clear map.

In your Account settings you'll notice that "Billing" and "Integrations" have gone missing. Not to worry, they've simply moved over to your Settings under "Account" and "Developers."

-> Having trouble finding any other features? Reach out at support@waitwhile.com

Have no need for your Online check-in page? While historically it has always been enabled, you can now choose if you want to enable or disable it allowing you to further tailor your guest experience for your business' needs.

Just remember, if you do disable it, the URL there won't be accessible by your guests! 

We’re on a quest to optimize Waitwhile and its customizability for your businesses, and we’re excited to tell you about our newest improvement. 

To date, once a guest completed registration they were redirected back to the Welcome Screen. This experience was built for “kiosks” where multiple guests use the same device. However, many of your guests are joining the waitlist or making a booking from their own phones via QR code or SMS.

Going live tomorrow, we’ve improved the Waitwhile experience with these users in mind.

What you need to know:

• In your new Settings under Public > Join Waitlist > Kiosk registration you’ll find your “Kiosk URLs”
• If you’re using Waitwhile public pages on a “kiosk” device, update the URL to include “?kiosk=true”
• If you don’t use kiosks in your customer flow, no problem. Make sure you toggle on the “Online registration” option under Public > Join Waitlist Online > Registration

-> Ready to customize? Let’s go!

Transparency and convenience are the cornerstones of communication when it comes to a positive customer experience. With that in mind, we've updated the Bookings Welcome Screen to include an important note as a courtesy to your customers: When no booking times are available for the next 30 days. 

This will allow your customers to plan accordingly and optimally interact with your business. The best part: Your Welcome Screen will automatically update to include this disclaimer when the time is right, you don't have to even think about it.

-> Check out your Bookings

Does your business have multiple locations with different addresses and information? We have just the improvement for you. 

Up to now you've only been able to include your location name on your "location cards" that are displayed on the All Locations Signup page, without the option to include additional text and information. Moving forward you'll have the ability to include any content you want. For example, you could include the address of your business, an image, or even a link! Whatever you need to make your guests' registration process the best it can be.

Don't want to display your QR code on your Status Page? No problem! We've implemented a new setting to give you the option of what you show your guests when they join the Waitlist or make a Booking. 

While previously the only way hide a QR code was with CSS, it's now as easy as a toggle under Public -> Join Waitlist or Online booking -> Customer status page.

We wanted to give you a heads up that as of today your public-facing Waitwhile links will be shorter and simpler.

For example, instead of: app.waitwhile.com/welcome/{shortName}, your URL will be: waitwhile.com/welcome/{shortName} moving forward. In other words, we’ve dropped the “app.” in the URL. Bonus: You should also notice some performance improvements from this change.

Not to worry, your old links will still work and simply redirect the visitor over to the new one! That said, we recommend that you update your active marketing materials with your new shorter URLs when you have a chance.

-> Chat with support at support@waitwhile.com if you encounter any issues or have any questions

You can now control if synced bookings should show up first or last in the Waitlist.

By default, the Bookings will sync to the BACK of the waitlist based on the time frames you have selected in this area when it’s enabled, so be sure to decide if you want your Bookings to go to the top of the line - or the bottom.