New and improved Tag management features have been released on the Earth Class Mail web application. The updates to the tagging features in the MailRoom, and a new Tag management view in Settings, make it easier to tag mail items and manage Tags in Settings.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Applying a Tag on an item in the MailRoom
Applying a Tag to mail items in the MailRoom is now fast and straightforward with the “Apply a tag” extended dropdown menu, plus the addition of new search capabilities—no more scrolling through a long list of tags! We have also enhanced the Tag Search functionality with an option to quickly create a new tag when there is no match for the current search term. Additionally, we’ve redesigned the Tags view in MailRoom to provide a more organized and robust experience.

From the Inbox, navigate to:
Tag Icon on left in the mail item you want to tag > Click Tag Icon >
Choose an existing Tag or quickly add a new one

Filtering tagged mail items in the MailRoom
Customers also have the ability to filter tagged mail items from the Tags section in the MailRoom.

From the Inbox, navigate to:
Tags option in left column > Click to expand tag options > Choose tag you want to filter > View mail items with tag selected

New Tags view in Account Settings
We have also implemented our enhanced design for the Tags section under Account Settings to create a better and more consistent experience for our customers throughout our web app.

From any screen, navigate to:
Settings button > Tags option in left column > Search, add, or delete custom Tags

Quickly search and add Tags in Account Settings
Adding and finding Tags in the Account Settings section just got easier! It is now super fast and simple to search for an existing tag, plus the option to quickly create a new tag when there is no match for the current search term.

To search Tags in Account Settings, navigate to:
Settings button > Click Tags option in left column > From there, you can Search, add, or delete Custom Tags

How to promptly add new Tags

From the main Tags screen, navigate to:
Click Add a new tag link > Enter tag name and click Add to save

How to delete existing Tags

From the main Tags screen, navigate to:
Click the Delete button next to the Tag you want to delete > Then click Delete to confirm removal

That’s a Wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and work toward creating the best possible experience for you.

 🙋  Have feedback for us? Please reach out: customervoice@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

A new logout confirmation prompt for iOS and Android devices on the Apple Store and Google Play has been released. To avoid accidental logouts, customers will now be prompted to confirm they wish to log out of their Earth Class Mail app.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Logout confirmation feature on iOS and Android
Logging out accidentally from the Earth Class Mail app can be very inconvenient for customers, and they could miss out on important notifications. With this new feature launch, if a customer clicks on the "Log Out" button, they will be prompted to confirm it and informed that they will not receive notifications if they log out.

Apple iOS Example: New log out experience

Android Example: New log out experience

🙌 Note: The logout confirmation feature works on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play.

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com


PS: If you appreciate this post, will you give us a like?👍

A new UI for iOS and Android devices on the Apple Store and Google Play to select scanning preferences has been released. Customers can now select their scanning preferences easier and faster and enjoy a more consistent experience across all Earth Class Mail platforms.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to set up scanning preferences
From the home screen (MailRoom) in the app, click on the hamburger menu (3 lines) on the top left and select "Settings." Then choose "Scanning" and select your default preferences for color and post-scan options.

In the iOS or Android Earth Class Mail apps, navigate to:
Settings > Then choose Scanning > Select default preferences

🙌 Note: In the "Scanning" settings, there is a toggle feature to always "Show scanning options when requesting a scan" that you can turn on and off.

Apple iOS Example: "Old" versus "New" visual experience

Android Example: “Old” versus “New” visual experience

🙌 Note: New on Android, we have enabled the scanning preferences page to appear when a customer requests a scan (previously, Android customers could only change the scanning preferences by going to the Settings > Scanning page).

That’s a wrap!

🙌 Note: The scanning preferences enhanced features work on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play.

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

The new swipe action menu with color and other enhancements is now available for iOS devices in the Apple Store. Customers will experience a more familiar and consistent experience across all platforms. The updated swipe action menu now presents text labels under each action to provide visual cues and prevent errors. The use of swipe gestures can cut down the number of steps to take actions on your virtual mail such as scanning, shredding, archiving, or moving your paper mail to the trash. In addition, the updated MailRoom interface improves the readability of your read versus unread mail items for an improved and more user-friendly experience.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

See how the improved swipe menu feature works
The newly updated swipe menu has labels that add additional colorful visual cues under each action. The action icons are now consistent with the status icons. The easy-to-spot visual cues provide a more user-friendly experience and make it easier to spot errors.

In the iOS Earth Class Mail app, navigate to: 
Choose your mail item first > swipe left or right for options.

Swipe left to mark read or unread

Swipe right to choose from other options including Shred, Scan, Archive, or Trash

See the new look of the improved user interface
The updated MailRoom interface helps distinguish between your read versus unread mail items by adding more contrast, increasing the width of text fields, and decreasing visual clutter.

Improved User Interface: Light

Improved User Interface: Dark

🙌 Note: The updated swipe menu feature and professionally designed user interface are some of the most recent steps we have taken to increase the quality and consistency of our customer's experience.

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then create the best possible experience for you.

Don't miss out on using these updated features on your Earth Class Mail iOS device. Make sure to update your mobile app to the newest version in the Apple Store. 

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

The new edit sender’s name feature has been released for Android and iOS devices on Google Play and the Apple Store.  Our customers are now able to edit a sender's name from their mobile device or tablet. This capability comes in handy for items with "Unknown Sender" or when the sender's name is incorrect. This allows customers to find and sort their mail faster and more efficiently from their mobile device or tablet.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to edit the sender’s name
Navigate to your inbox and view the item’s detail screen, click on the "More" button at the bottom right. Then select the "Edit sender’s name" option. A pop-up window will open that enables you to edit the sender’s name, and then click OK to confirm it.

In the Android or iOS Earth Class Mail apps, navigate to:
Choose your mail item first > Then on bottom right > Select More > Edit sender’s name

ANDROID Example:

APPLE iOS Example:

🙌 Note: The edit sender’s name feature works on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play. 

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com


PS: If you appreciate this post, will you give us a like?👍 

The new mobile search feature has been released for Android devices on Google Play. With the new search and filter options, our customers can now access specific mail items faster. No more scrolling through entire lists in each folder to find what they are looking for. Search mail items by recipient, sender, tags, and scanned mail—all from a mobile phone or tablet.

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to search for mail items
Click on the search icon and enter a query that contains a combination of text, tag, or recipients to filter out mail items, or select a folder and enter a search query from there.

In the Earth Class Mail Android app, navigate to:
Top right > Search icon > Enter search query

🙌 Note: By default, the search feature will present suggested tags, recipients, and folders.
 
Click on the "See All" button to open a list of all recipients, all tags, or all folders.

How to clear a search query
Edit or remove search queries by clicking on X next to a tag. If there are no results from the search query entered, it will display no items matching for the query entered.

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to to update your Android app to the latest version in the Google Play store.

🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍 

The Android™ app with a new check deposit feature has been released on Google Play.  Our customers have asked for the ability to schedule check deposits using their Android devices.  Now, you can deposit a check to any US domestic bank account with no limitations on the quantity or amount, add a new check deposit account, request a check deposit, and track the status of each deposit directly within the Android app. 

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.

🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

Adding a Deposit Account

To add a new lending institution in the Earth Class Mail Android app, navigate to:

Sidebar > Settings > Deposit Accounts > Add Deposit Account

Have a check or bank statement ready with the following information: 

• Bank routing number
• Deposit account number
• Name, address, phone number, and business name (if applicable).

Follow the on-screen prompts. 

Requesting Check Deposits

With Earth Class Mail, checks are automatically detected and tagged during the scanning process. To proceed with a check deposit request, navigate to:

Check Detected > Deposit

Follow the prompts to select the preferred bank, bank account, and choice of delivery method - overnight or standard shipping.

🙌 Note: standard shipping is free and overnight shipping incurs an express fee which will be shown on screen.

Track Deposit Status

To track the status of a deposit, navigate to:

Mail Item Details > Deposit Requested

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to update your Android app to the latest version in the Google Play store.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

We are excited to launch a new experience for the Earth Class Mail (ECM) integrations page that provides seamless connectivity with Bill.com, Quickbooks, Xero, Box, Dropbox, Google Drive, Zapier, and the ECM API. The ability to share, embed, and customize integrations allows individuals and organizations to automate and enhance data flow directly from the Earth Class Mail web application.  

The new experience makes it easier to manage your integrations with a dedicated view for each integration with more information and easy-to-follow setup instructions.  

Quickly Identify Integration Status

Easily identify which integrations are active by looking for the green 'Connected' status button in the top-right corner of each integration tile.

Add New Integrations

Select the "Connect" link inside the tile to add a new integration. The next screen provides a Connection Setup Guide and a "Connect Account" link. Follow the on-screen prompts to set up your integration.

QuickBooks Integration

Manage Current Integrations 

You can see all current connections and account details from the individual integration tiles. From this view, you can disconnect or rename an integration and review the Connection Setup Guide. 

🙌 Tip! For a more automated solution, we recommend creating an automation rule to send your documents directly to an integration (see next section, Automating Document Delivery to an Integration). 

Bill.com Integration

Dropbox Integration

Automating Document Delivery to an Integration

To send documents directly to your integrations, create an automated rule. 

Account Settings > Automation Rules > Add New

Account Settings > Automation Rules > Add New > Select New Recipient

Continue to follow the on-screen prompts to customize your automation rule. For more information with step-by-step instructions, follow this link.

What's Next? 

Future plans include improving the Zapier integration to work with our Two-Factor authentication,  API Key functionality improvements, and more integrations. 

Customer Support

If you cannot access your account for any reason, reach out:

Customer Support Team

Email: support@earthclassmail.com

Call (210) 802-5211, Option 1

8:00 AM - 5 PM CST

 Customer Feedback Channel

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then create the best possible experience for you.

PS: If you appreciate this post, will you give us a like?👍 

On December 16, 2021, Earth Class Mail released an improved account notifications experience for all accounts.

What are account notifications? 

Account notifications allow you to customize the frequency and type of email notifications of your incoming mail, packages, and checks.  For example, you can receive instant notification for the receipt of a new check, but only receive a daily summary of incoming mail items. Customize your notifications to receive weekly or monthly summaries of any of the categories, such as a month-end summary of all packages received or checks received. 

How do I enable account notifications? 

From the home screen, navigate to Account Settings > Your Settings > Notifications

Notification types and frequency

In this view, you can customize whether to receive instant email notifications of new items or opt for a summary daily, weekly or monthly. 

General email settings

 In the General Email Notifications Settings, provide specific instructions on what you want to see in the email notifications such as type of email scans, PDFs, and envelope scans. 

Why did we release a new account notification experience?

We aim to provide an easy-to-use, secure, consistent, and fully functional experience each time you log in. In addition, the security of our mail is of paramount importance to us at Earth Class Mail.  This is yet another way we deliver on that promise

That's a Wrap!!

Customer Support

If you cannot access your account for any reason, reach out:

Customer Support Team

Email: support@earthclassmail.com

Call (210) 802-5211, Option 1

8:00 AM - 5 PM CST

Customer Feedback Channel

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

We are thrilled to announce that all Earth Class Mail accounts now come with Two-Factor Authentication (2FA), allowing you to enable additional security settings on your account from anywhere, anytime, and any device.

What is 2FA? 

The 2FA feature is an authentication method requiring an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, your account is protected even if your password becomes compromised. Anyone trying to access it will have to provide a unique one-time verification code. The verification code is only available on your designated authentication device.

To enable 2FA on your iOS or Android mobile device, follow the four easy steps below.

Step One: 

Update your mobile app to the most current version.

Step Two: 

To activate your multi-factor authentication feature, navigate to the

Settings > Security page. 

Click on Two-factor authentication.

Step Three:

Choose your authentication method: Text Message (SMS) or an Authenticator App. See the next steps for both options below. 

Using the Text Message (SMS) Option:

Click the toggle next to Text message (SMS).  Add your mobile phone number or confirm an existing one. This number will be used to send you an SMS with a security code. 

A confirmation code will be sent to your mobile device as a text message. Enter the 6-digit code within ten minutes.

Using the Authenticator App Option:

To use an authentication application, click the toggle next to, Authenticator app. Then, scan the QR code with an authenticator app of your choice or set up an authenticator app on the same mobile device you are on; click the code below to copy and paste it on your authenticator app. After successfully adding the token code to the authenticator app, click Continue.

Copy the code generated in the authenticator app into the ECM app and click Continue.

Step Four:

Safeguard the backup code! 

Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account. 

Your setup is complete!

Trusted Devices

If you want the convenience of 2FA but don't want to generate a code each time you log in, click on the  "Trust this device" checkbox during authentication. Your device will be added to a list of Trusted Devices and you will not be asked for a security code on this device again. 

You can always examine the list of Trusted Devices by going to Settings > Security > Trusted devices.

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.