Swipe Action Menu and UI Improvements on the Earth Class Mail iOS App

The new swipe action menu with color and other enhancements is now available for iOS devices in the Apple Store. Customers will experience a more familiar and consistent experience across all platforms. The updated swipe action menu now presents text labels under each action to provide visual cues and prevent errors. The use of swipe gestures can cut down the number of steps to take actions on your virtual mail such as scanning, shredding, archiving, or moving your paper mail to the trash. In addition, the updated MailRoom interface improves the readability of your read versus unread mail items for an improved and more user-friendly experience.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!


See how the improved swipe menu feature works
The newly updated swipe menu has labels that add additional colorful visual cues under each action. The action icons are now consistent with the status icons. The easy-to-spot visual cues provide a more user-friendly experience and make it easier to spot errors.


In the iOS Earth Class Mail app, navigate to: 
Choose your mail item first > swipe left or right for options.

Swipe left to mark read or unread


Swipe right to choose from other options including Shred, Scan, Archive, or Trash


See the new look of the improved user interface
The updated MailRoom interface helps distinguish between your read versus unread mail items by adding more contrast, increasing the width of text fields, and decreasing visual clutter.


Improved User Interface: Light


Improved User Interface: Dark


🙌 Note: The updated swipe menu feature and professionally designed user interface are some of the most recent steps we have taken to increase the quality and consistency of our customer's experience.


That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then create the best possible experience for you.

Don't miss out on using these updated features on your Earth Class Mail iOS device. Make sure to update your mobile app to the newest version in the Apple Store

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

A New Feature - Edit Sender’s Name Now Available on Earth Class Mail Mobile Apps

The new edit sender’s name feature has been released for Android and iOS devices on Google Play and the Apple Store.  Our customers are now able to edit a sender's name from their mobile device or tablet. This capability comes in handy for items with "Unknown Sender" or when the sender's name is incorrect. This allows customers to find and sort their mail faster and more efficiently from their mobile device or tablet.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!


How to edit the sender’s name
Navigate to your inbox and view the item’s detail screen, click on the "More" button at the bottom right. Then select the "Edit sender’s name" option. A pop-up window will open that enables you to edit the sender’s name, and then click OK to confirm it.

In the Android or iOS Earth Class Mail apps, navigate to:
Choose your mail item first > Then on bottom right > Select More > Edit sender’s name


ANDROID Example:


APPLE iOS Example:

🙌 Note: The edit sender’s name feature works on your Earth Class Mail web application, mobile device, or tablet. Just be sure to update your mobile app to the newest version in the Apple Store or on Google Play




That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com


PS: If you appreciate this post, will you give us a like?👍 


New Search Feature Now Available on the Earth Class Mail Android App

The new mobile search feature has been released for Android devices on Google Play. With the new search and filter options, our customers can now access specific mail items faster. No more scrolling through entire lists in each folder to find what they are looking for. Search mail items by recipient, sender, tags, and scanned mail—all from a mobile phone or tablet.

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!

How to search for mail items
Click on the search icon and enter a query that contains a combination of text, tag, or recipients to filter out mail items, or select a folder and enter a search query from there.

In the Earth Class Mail Android app, navigate to:
Top right > Search icon > Enter search query

🙌 Note: By default, the search feature will present suggested tags, recipients, and folders.
 
Click on the "See All" button to open a list of all recipients, all tags, or all folders.


How to clear a search query
Edit or remove search queries by clicking on X next to a tag. If there are no results from the search query entered, it will display no items matching for the query entered.


That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to to update your Android app to the latest version in the Google Play store.


🙋 Do you have feedback for us? Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍 

Check Deposits Now Available on the Earth Class Mail Mobile App

The Android™ app with a new check deposit feature has been released on Google Play.  Our customers have asked for the ability to schedule check deposits using their Android devices.  Now, you can deposit a check to any US domestic bank account with no limitations on the quantity or amount, add a new check deposit account, request a check deposit, and track the status of each deposit directly within the Android app. 

🙌 Note: The new search feature works on the Earth Class Mail web application, mobile device, or tablet. Just be sure to update your Android app to the latest version in the Google Play store.


🌐 Discover all the ways Earth Class Mail has you covered.
Check out our blog for tips, updates, and more!


Adding a Deposit Account

To add a new lending institution in the Earth Class Mail Android app, navigate to:

Sidebar > Settings > Deposit Accounts > Add Deposit Account

Have a check or bank statement ready with the following information: 

  • Bank routing number
  • Deposit account number
  • Name, address, phone number, and business name (if applicable).

Follow the on-screen prompts. 


Requesting Check Deposits

With Earth Class Mail, checks are automatically detected and tagged during the scanning process. To proceed with a check deposit request, navigate to:

Check Detected > Deposit

Follow the prompts to select the preferred bank, bank account, and choice of delivery method - overnight or standard shipping.

🙌 Note: standard shipping is free and overnight shipping incurs an express fee which will be shown on screen.

Track Deposit Status

To track the status of a deposit, navigate to:

Mail Item Details > Deposit Requested



That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙌 Note: Don't forget to update your Android app to the latest version in the Google Play store.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍

Introducing New Earth Class Mail Integration Features!

We are excited to launch a new experience for the Earth Class Mail (ECM) integrations page that provides seamless connectivity with Bill.com, Quickbooks, Xero, Box, Dropbox, Google Drive, Zapier, and the ECM API. The ability to share, embed, and customize integrations allows individuals and organizations to automate and enhance data flow directly from the Earth Class Mail web application.  

The new experience makes it easier to manage your integrations with a dedicated view for each integration with more information and easy-to-follow setup instructions.  

Quickly Identify Integration Status

Easily identify which integrations are active by looking for the green 'Connected' status button in the top-right corner of each integration tile.

Add New Integrations

Select the "Connect" link inside the tile to add a new integration. The next screen provides a Connection Setup Guide and a "Connect Account" link. Follow the on-screen prompts to set up your integration.

QuickBooks Integration

Manage Current Integrations 

You can see all current connections and account details from the individual integration tiles. From this view, you can disconnect or rename an integration and review the Connection Setup Guide. 

🙌 Tip! For a more automated solution, we recommend creating an automation rule to send your documents directly to an integration (see next section, Automating Document Delivery to an Integration). 

Bill.com Integration

Dropbox Integration

Automating Document Delivery to an Integration

To send documents directly to your integrations, create an automated rule. 

Account Settings > Automation Rules > Add New

Account Settings > Automation Rules > Add New > Select New Recipient

Continue to follow the on-screen prompts to customize your automation rule. For more information with step-by-step instructions, follow this link.

What's Next? 

Future plans include improving the Zapier integration to work with our Two-Factor authentication,  API Key functionality improvements, and more integrations. 


Customer Support

If you cannot access your account for any reason, reach out:

Customer Support Team

Email: support@earthclassmail.com

Call (210) 802-5211, Option 1

8:00 AM - 5 PM CST

 Customer Feedback Channel

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then create the best possible experience for you.

PS: If you appreciate this post, will you give us a like?👍 

Improved Account Notifications for All Earth Class Mail Users

On December 16, 2021, Earth Class Mail released an improved account notifications experience for all accounts.

What are account notifications? 

Account notifications allow you to customize the frequency and type of email notifications of your incoming mail, packages, and checks.  For example, you can receive instant notification for the receipt of a new check, but only receive a daily summary of incoming mail items. Customize your notifications to receive weekly or monthly summaries of any of the categories, such as a month-end summary of all packages received or checks received. 

How do I enable account notifications? 

From the home screen, navigate to Account Settings > Your Settings > Notifications


Notification types and frequency

 

In this view, you can customize whether to receive instant email notifications of new items or opt for a summary daily, weekly or monthly. 

 

General email settings

 In the General Email Notifications Settings, provide specific instructions on what you want to see in the email notifications such as type of email scans, PDFs, and envelope scans. 

 


Why did we release a new account notification experience?

We aim to provide an easy-to-use, secure, consistent, and fully functional experience each time you log in. In addition, the security of our mail is of paramount importance to us at Earth Class Mail.  This is yet another way we deliver on that promise

That's a Wrap!!


Customer Support

If you cannot access your account for any reason, reach out:

Customer Support Team

Email: support@earthclassmail.com

Call (210) 802-5211, Option 1

8:00 AM - 5 PM CST

 

Customer Feedback Channel

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com


Two-Factor Authentication Now Available on Mobile Apps

We are thrilled to announce that all Earth Class Mail accounts now come with Two-Factor Authentication (2FA), allowing you to enable additional security settings on your account from anywhere, anytime, and any device.

What is 2FA? 

The 2FA feature is an authentication method requiring an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, your account is protected even if your password becomes compromised. Anyone trying to access it will have to provide a unique one-time verification code. The verification code is only available on your designated authentication device.

To enable 2FA on your iOS or Android mobile device, follow the four easy steps below.

Step One: 

Update your mobile app to the most current version.


Step Two: 

To activate your multi-factor authentication feature, navigate to the

Settings > Security page. 

Click on Two-factor authentication.


Step Three:

Choose your authentication method: Text Message (SMS) or an Authenticator App. See the next steps for both options below. 

Using the Text Message (SMS) Option:

Click the toggle next to Text message (SMS).  Add your mobile phone number or confirm an existing one. This number will be used to send you an SMS with a security code. 

A confirmation code will be sent to your mobile device as a text message. Enter the 6-digit code within ten minutes.

Using the Authenticator App Option:

To use an authentication application, click the toggle next to, Authenticator app. Then, scan the QR code with an authenticator app of your choice or set up an authenticator app on the same mobile device you are on; click the code below to copy and paste it on your authenticator app. After successfully adding the token code to the authenticator app, click Continue.

Copy the code generated in the authenticator app into the ECM app and click Continue.


Step Four:

Safeguard the backup code! 

Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account. 

Your setup is complete!

Trusted Devices

If you want the convenience of 2FA but don't want to generate a code each time you log in, click on the  "Trust this device" checkbox during authentication. Your device will be added to a list of Trusted Devices and you will not be asked for a security code on this device again. 

You can always examine the list of Trusted Devices by going to Settings > Security > Trusted devices.


That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.

Click to Ship on Android Devices With the Earth Class Mail App!

We are happy to announce a new feature available on your Earth Class Mail Android app - shipping! You can now manage your shipping address(es), select a carrier, and ship your mail and packages right from your Android device - anywhere in the world. Other popular features you can access directly from your Android phone or tablet include:

  • Viewing your account and mail.
  • Requesting mail scans.
  • Viewing and sharing your mail as a PDF.
  • The ability to cancel a shipment or check deposit.

Download the Android app

To enable the shipping feature on your Android device, please follow the eight steps below.

Step One: Manage your Shipping

Settings > Shipping Addresses

Step Two: Add new shipping addresses

View the shipping addresses associated with your account or add new ones.

Step Three: Start a shipment

Inbox > 

To start a shipment, navigate to your Inbox and select the item to ship.

Step Four: Shipping Cart

Inbox > More... > Add to Shipping Cart

At the bottom of the screen, choose More and then Add to Shipping Cart. To ship multiple items to the same address, repeat this process.  

Step Five: Check out from Shipping Cart 

Inbox > Shipping Cart

The next screen will show the items ready to ship with a green bar to the left of the item. Next, click on the Shipping Cart button at the bottom of the screen.

Step Six: Confirm shipment(s)

Inbox > Shipping Cart > Ship items

The next screen will confirm the shipments. Click Ship Items

Step Seven: Select shipping details 

The following steps will guide you through the shipping options, and details such as: require a delivery signature, insurance, your choice of carriers - FedEx, UPS, USPS - and customs requirements if you are shipping outside the United States. 

Step Eight: Confirmation

You will receive a confirmation screen for final review. Click OK to continue. 

Your shipment is now complete!

View Pending Shipments and Processed Shipments from the shipments tab.  


What’s next?

Future upgrades will include a bulk selection mode for an even faster shipping process. 

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.

Would you like a live demo with a virtual MailRoom expert? Book a demo here.





Extra security for your Earth Class Mail account!

We are happy to announce that all Earth Class Mail accounts now come with Two-Factor Authentication (2FA). The 2FA feature is an authentication method that requires providing an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, even if your password becomes compromised, your account will still be protected as the person trying to access it will have to provide a unique one-time verification code. The verification code is only available to the person in possession of the mobile device used to set up 2FA.

To enable 2FA, please follow the six easy steps below.

Step One: 

To activate your 2FA feature, navigate to the 

Settings > Security tab.

Step Two: 

Select the preferred authentication option: SMS code, Authenticator app, or choose both.

Step Three:

If you choose the SMS code, you will receive a one-time verification code delivered to your mobile phone device via an SMS message. First, a mobile number will be required. If you already have an active mobile number in your account, skip to step four.

Step Four:

Once your telephone is verified, you will receive a verification code on your mobile device. Enter the code in the SMS authentication box.

Step Five:

If you want to enable 2FA via an authenticator application (e.g., Google Authenticator, Microsoft Authenticator, or Authy), use the QR code on your screen. 

Step Six: 

Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account. 

Note: If you cannot access your account for any reason, reach out to our Customer Support team via email: support@earthclassmail.com anytime, or call us at (210) 802-5211 between 8:00 AM - 5 PM CST.

Why did we release 2FA? 

The security of our customers' mail is of paramount importance to us at Earth Class Mail. This is yet another way we deliver on that promise, enabling each customer to add another layer of security to their accounts. We aim to provide a secure, consistent, and fully functional experience each time you log in. 

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋  Have feedback for us?  Please reach out: customervoice@earthclassmail.com

🛃  Need customer support? Email: support@earthclassmail.com, or 

Call: (210) 802-5211 between 8:00 AM - 5 PM CST.



A new login experience for the Earth Class Mail iOS app!

For our Apple product users, a newly redesigned experience is now available in the App Store for iPhone and iPad. To see it in person, you have to download the upgrade which is quick and easy:

Download it here

New features

The new experience, after upgrading to the new 1.2.7 Version, is the first screen you see sleek and inviting.



The new screen comes in a choice of light or dark mode. The dark mode is useful for reducing eye strain in low light conditions. To activate the dark mode you may need to change your settings in the account. Here are a few quick steps to take:

  1. From your Mailroom page, click the hamburger icon in the upper left corner. 
  2. Click on Settings.
  3. Find the Theme setting all the way at the bottom of the screen.
  4. The Theme will give you two options: Automatic (iOS settings) and Dark mode. Make your selection.





    Why did we release this upgrade?

    Our aim is to provide a more satisfying, consistent, and fully functional experience for you.


    More to come

    Updating the login experience is one of many upgrades coming in the future. A more secure entry point is in development with a new Two-Factor Authentication (2FA) and the ability to show or hide your password at login. 


    That’s a wrap!

    At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

    🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

    PS: If you appreciate this post, will you give us a like?👍 



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