Yesterday, we had to do an urgent system update in the middle of the day, which took down the system most of the day yesterday.
Everything is now back online and fully operational.
Did you know you can now add BikerBot.net to your website, which automatically talks to customers, sends them text messages, and generates new leads for your dealership? You can even have it call customers back automatically. It will instantly save you $500 per month if your using KENNECT because it can 100% replace KENNECT and automatically talk to customers.
To learn more, visit BikerBot.net, install the mobile app to get started, or schedule a FREE installation by calling 414-326-4100.
Once BikerBot talks to customers and has a full conversation, it will create a note summary; these notes can be shared within your CRM or other systems using hyperlinks. This article explains a few different methods to share and link to customer notes.
Adding "switches" at the end of the note URL lets you change the note style from a summary to a text to HTML or automatically sync it with your CRM or current lead system.
You can use this feature to share notes with your team, clients, or anyone else who needs access to the information.
To learn more about how BikerBot can help improve your customer experience, please visit BikerBot.net
Basic Note Link
To share a note, you can use a standard link structure:
https://notes.bikerbot.net/{note-id}
Replace {note-id} with the actual ID of your note.
Example Note:
https://notes.bikerbot.net/7f43d14d-d06e-412f-90f3-248306250bd1
Switches
1. Complete Switch
You may use the complete switch when you want to share the entire conversation, providing detailed information. Adding /complete to the end of the note link will display the full conversation:
https://notes.bikerbot.net/{note-id}/complete
Example:
https://notes.bikerbot.net/7f43d14d-d06e-412f-90f3-248306250bd1/complete
2. JSON Switch
For sharing note data in a machine-readable format, the JSON switch is handy. If you want to share the note data in JSON format, add /json:
https://notes.bikerbot.net/{note-id}/json
Example:
https://notes.bikerbot.net/7f43d14d-d06e-412f-90f3-248306250bd1/json
3. Text Switch
When a simplified, text-only version of the note is sufficient, use the text switch. To display the note in a plain text version, add /text:
https://notes.bikerbot.net/{note-id}/text
Example:
https://notes.bikerbot.net/7f43d14d-d06e-412f-90f3-248306250bd1/text
4. Note-Link Switch
To share a concise summary with a link back to the full note, use the note-link switch. For a summary with a link back to the full note, use /note-link:
https://notes.bikerbot.net/{note-id}/note-link
Example:
https://notes.bikerbot.net/7f43d14d-d06e-412f-90f3-248306250bd1/note-link
We are currently experiencing a temporary interruption in functionality affecting specific aspects of our system integration with Talon. This impacts the following areas:
Our dedicated team is diligently working towards a resolution and expects to have all functionalities restored by the end of the business day on Friday.
In the meantime:
Dear Valued Customers,
ISSUE:
Google Chrome recently released a security update affecting the behavior of pop-ups and website redirects. Some may experience issues saving their email campaigns when using the drag-and-drop/responsive editor. After clicking the Save button, the confirmation page no longer pops up like usual. Others also report that the email preview link redirects them to a blank page.
WORKAROUND:
A. Use the backup link.
1. Login like the usual to https://intranet.morethanrewards.com/ and launch the Email Marketing page.
2. On the address bar of your browser, replace the URL to start with "http://" instead of "https://". Press enter to reload the page.
3. You may be prompted to start an unsecured session. Click continue anyway to proceed.
4. Create your email campaign as usual.
B. Use the normal editor when creating your email campaigns. The problem only persists when using the responsive editor.
C. Issue is only isolated to Google Chrome. Other browsers like Microsoft Edge and Mozilla Firefox are unaffected and should continue to work as usual.
RESOLUTION:
Our Developers have already identified that the issue is with Google Chrome only and how it processes pop-ups and website redirects. Fixing this would require a few updates with the coding and some testing. Our Devs have set this on low priority as of this time and may take a while to resolve. If none of the provided workarounds works for your use case, please let us know immediately so that we can whip up something for your team.
We sincerely appreciate everyone's patience on this matter.
Contact More Than Rewards Support
support@morethanrewards.com
414-326-4100 / 414-326-4023
SEPT 1ST - SEPT 15th - SOME TEXT ALERTS FROM THE COUNTER TOP IPADS MAY BE DELAYED
Starting September 1st, some phone carriers (AT&T, T-Mobile, Verizon) will enforce a new antispam rule called "10DLC Update". If you remember the AntiSpam update that was introduced last year for email, this is similar, except it's targeting SMS/texting now. We are pushing out iPad updates that support this new rule, what it means is the "From Phone" will be changing to a new from number that is tied directly to your dealer number to comply with this new rule.
WILL THE CONTEST, RAFFLES AND "CHECK-IN" SYSTEM STILL WORK? - YES
Customers will still get a "check-in" credit for visiting, you'll still be able to use these for raffles, contests, giveaways, and more. The only issue is that the actual text message itself may not be sent or be delayed when checking in.
ARE ALL CHECK-INS DELAYED - NO
This does not affect everyone; what happens is once 500 messages are sent for the day after that point, any check-in will be delayed or dropped. This is because the carriers put a daily limit of 500 on text messages per company. So to avoid this, each company must have its own phone number vs. using a shared phone.
WHEN WILL IT BACK TO NORMAL? - BEFORE THE 15TH
We are told that the 10DLC update will be completed by September 15th. However, it may be done sooner.
❤ ❤ ❤ ❤ ❤ ❤ ❤
OUR PRICES ARE INCREASING - FOR NEW CUSTOMERS ONLY
We charge $299 monthly for the entire More Than Rewards suite,
including Rider Rewards, Email Marketing, Text Marketing,
and now the new Dealer Perks add-on.
WE ARE NOT INCREASING CURRENT CUSTOMER PRICES
We have not increased prices in 15 years for new customers; it's time.
WHAT WILL BE THE NEW PRICES AFTER JULY 1ST
Rider Rewards ($499mo), Thank You Paintings ($499mo),
Live Leads ($499mo), Biker Bot ($499mo), Chrome Quest ($499mo)
+ $50mo Discount for Multi-Dealers.
❤ ❤ ❤ ❤ ❤ ❤ ❤
AVAILABLE JUNE 1ST - CONTACT US FOR EARLY ACTIVATION - 414-326-4100
We have gotten feedback from dealers looking for ways to create unique custom perks to help separate them from their competition with the new launch of the National H-D Rewards program, and we listened!
More Than Rewards is proud to announce that we will offer a new Add-On to work with the local Rider Rewards Loyalty and National HD Rewards customers. This new add-on allows dealers to create unique in-store experiences beyond point-based rewards in traditional loyalty programs such as Rider Rewards or the HD National Rewards program. Think of this as the ultimate upgrade; the best part is it's FREE if you're already a Rider Rewards customer!
HOW IT WORKS :
We'll be providing more details the first week of April, but in short, customers will enter their phone number on the keypad and be sent a text with a store "mission", store missions will automatically change every week! This could be a poker run, scavenger hunt, quiz, or more. The customer will go around the store and scan unique QR codes hidden throughout the dealership each week, collecting virtual Patches. Once they contain so many patches, they will win free prizes! You'll be able to "set it and forget it" or you can log in to the admin portal and fully customize the missions. We will have hundreds of missions, and every dealer's mission will be different. Even "Cashing Out" those "Virtual Patches" will be unique at each location, so you'll be able to fully customize the benefits for your dealer franchise and local brand.
Rider Rewards dealers will be sent an "Upgrade Kit," including a new branded banner sign for their keypad, in-store signs, and marketing materials, promoting the quests.
Whether you're using our flagship proven loyalty product Rider Rewards, or the new National H-D Rewards, you'll be able to leverage the power of CHROME QUEST at your dealership and stand out from your competition.
More information will be posted the first week of April, get ready for CHROME QUEST!
You can now combine several queries using the pipe ("|") character.
When used in conjunction with the search button, this is both sophisticated AND quick!
For example, if you type “first:v* | last:c* | state:WI” in the Search bar, it translates to below.
If you utilize the refresh function for one of the dashboard widgets, it will update the count on all widgets.
We now have a “Last Manual Note Date” option in Advanced Search.
This search function will do the following:
