The new Insights mobile dashboard has been released for Android and iOS devices on Google Play and the Apple Store. This new view provides an overview of account activities, services requested, and their status. In addition, customers get a quick glimpse of what they can do with their Earth Class Mail account from the data summaries in the app and could find added value in services or features they may have been unaware of.
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How to access Insights on your mobile app
Open the Earth Class Mail app > At the bottom, click Insights
Customers will see information for these five account activities:
- Scans: The number of new scans (which are scans of items available in the MailRoom with the status "unread") and the number of pending scans that are in progress.
- Checks: Number of items in Mailroom with "check detected" status that are not in the check deposit process.
- Deposits: Items currently in the check deposit process.
- Storage: Number of mail/parcel items incurring storage fees (items being stored that are beyond the grace period).
- Shipments: The number of items pending shipment.
🙌 Note: Admin users can also view a monthly summary of account activities.
New Insights Mobile Dashboard: Apple iOS
New Insights Mobile Dashboard: Android
That’s a wrap!
At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.
🙋 Do you have feedback for us? Please reach out: firstname.lastname@example.org
🙌 Note: The new Insights mobile dashboard feature works on any mobile device—just be sure to update your app to the newest version in the Apple Store or on Google Play.
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