Dear Resly Users,

We hope this email finds you well. We wanted to take a moment to update you on some changes that are coming this month to our customer support system.

To ensure that we continue to deliver the high level of service that you have come to expect from Resly, we have made a significant investment in a new customer support system. This system will be implemented the week of May 15th.

The upgrade in technology will allow us to focus on providing conversational support. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based engagement. This means that customers and agents can be connected in real-time or asynchronously, and customers can stop and restart the conversation when it’s convenient – without ever losing context.

While we anticipate that any disruption to our service will be minimal, we want to make you aware that you may notice some differences in the way that we reply to your support tickets. However, please be assured that these changes have been made with the aim of providing you with an even better customer experience.

We are excited about the benefits that this new system will bring, including improved response times and a more streamlined approach to managing support tickets. We believe that this will help us to continue to deliver the excellent level of service that you deserve.

Thank you for your continued support of Resly. We look forward to serving you even better with our new system.

Best regards,

Hello there,

We have some product updates to share with you. Our latest improvement, Breakfast Report, is designed to streamline your booking process and help you manage your hotel operations more efficiently.

With Breakfast Report, you can now set whether breakfast is included in your rate plans and quickly identify bookings with breakfast included using the new breakfast icon added to the dashboard page. Additionally, we have added a new filter option for in-house bookings to help you sort and print the breakfast report.

We believe this update will help you keep track of your hotel's breakfast offerings and improve your overall guest experience.

We appreciate your feedback and suggestions, and our team is always available to assist you with any questions or concerns. We hope you find this update useful!

Hello there!

We have some exciting news to share with all our valued clients! We've just improved our account summary reports feature that we think you're going to love.

Starting now, you can view your account summary reports by selecting any month range that suits you, as long as it's no larger than 12 months. This means you have greater flexibility and control over the data you want to see, allowing you to quickly and easily access the information that's most important to you.

Of course, if you prefer to stick with the traditional financial year format, you can still access that option via our handy shortcut. It's all about giving you more choices and making it easier for you to use Resly in a way that works best for you.

Thank you for choosing Resly, and we hope you enjoy the new and improved reporting options!

Hey there! We've got some exciting news to share with you! We've just launched a brand new feature in Resly PMS and the staff portal that will help you streamline your property operations.

With the Inspection tab in Resly PMS, you can create a to-do list for each room in your property. You can add descriptions, images, and more to make sure nothing gets missed. You can even change the order of tasks with a simple drag and drop!

We've also made it easy to assign default housekeepers and inspectors to each room. The default housekeeper/inspector can always view the housekeeping/inspection job in the staff portal, but can only start it if the job is not assigned to someone else and the room housekeeping status is clean.

To assign an inspection job, go to the Dashboard page and click on the Housekeeping tab. From there, you can easily assign pre-arrival checks to the inspector.

When the inspection is underway, your inspector can mark each task as done or leave it undone and add comments and images.

Inspectors can also view the inspection reports in the staff portal. This comes in handy if your inspector, let's say Kevin, finds an issue during an inspection. Kevin can check the last report made by Sarah to see if the issue was already reported.

Once the inspection is complete, you'll get a notification in Resly PMS. You can check the inspection history on the Rooms - Reports tab for each room or simply click the notification.

The Inspection tasks are also added to the housekeeping task in the staff portal. So your housekeepers can also easily mark tasks as done or undone and add comments. You can also view housekeeping reports from the Housekeeping Reports page or the room reports page in Resly PMS.

We hope this new feature helps simplify your inspections and housekeeping tasks, saving you time and making your job easier!

If you have any questions or need assistance with the new Inspection functionality via Resly Staff Portal, feel free to reach out to our support team. You can also leave a comment below with your name and company, and we'll get back to you via email as soon as possible. Please note that we aren't able to reply to your feedback on this page directly, but we're always here to help you make the most of Resly PMS!

The reconciliation history page just got a whole lot better! 

Now you can check payouts and download ABA files right from the summary tab - no more hunting through Cashbook page to find what you need. 

Plus, there's a new search function for reports that makes finding specific report a breeze. 

And you can even bulk send supplier statements! That means you can save tons of time and effort by communicating with multiple suppliers all at once. 

Introducing the newest enhancement to the VRBO/STAYZ channel! 

We're excited to share that you can now communicate directly with guests on VRBO/STAYZ, just like they can with Airbnb and Booking.com 🤩 Allowing for seamless communication and the best possible guest experience. 

Whether it's answering questions, providing important information, or resolving issues, VRBO/STAYZ channel messaging is now live and ready for property managers to start using.  

Tuesday 4th April, 4pm - It looks like the issue hasn't been completly resolved. We have updated Suncorp and waiting on a fix. 

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Most connections are restored successfully but we are still monitoring the connection. 

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There looks to be an outage with Suncorp and their bank feeds. If your account has been disconnected and the bank feeds are not updating, please send the latest transactions in a CSV file to support@resly.com.au. We can manually import the transactions so you can balance and roll end of month. 

Log into sunscorp online banking > select the trust account > click download transactions > file type is CSV > Date format as dd/mm/yyyy > All transactions > download. 

If you have activated 2-way messaging, then you can disregard this.

Time to take action

Hey there!

We hope you're doing well and that you’re enjoying all the recent updates to Resly! We wanted to give you a heads up about an important regulatory change that's coming up soon for our Programmable SMS Product in Australia.

In short, the Australian Communications and Media Authority (ACMA) has recently approved revisions to the Scam Code, which means that all Alphanumeric Sender IDs must be pre-registered in order to comply with these regulatory changes. Dynamic Alphanumeric Sender IDs won’t be allowed in Australia, so you'll need to pre-register your brand-specific Alphanumeric Sender IDs by April 15, 2023 to make sure your messages don't get blocked.

We know this is a bit of a hassle, but we want to make sure you're fully informed and prepared for these changes. Our SMS provider, Twilio, will require some documentation from you to complete the pre-registration process, including proof of identity, business registration license, trade license, and/or registered trademark details.

Don't worry though, we've got your back! We'll be sending you a prompt within Resly in the coming days to help you complete the registration form and provide your business details. Please make sure you have all the necessary documentation ready to upload.

You will be asked to upload a proof that you are entitled to use the Alphanumeric Sender ID in the form of a Business Registration License, examples of which include:

• Australian Business Number (ABN)
• Australian Company Number (ACN)
• Australian Registered Body Number (ARBN)
• Indigenous Corporation Number (ICN)

Effective April 25, 2023, messages sent using unregistered Alphanumeric Sender IDs will be blocked. We don't want you to experience any service disruptions, so please make sure to pre-register your Alphanumeric Sender IDs before the deadline.

What is an Alphanumeric Sender ID?

It is the name or word that appears as the sender on an SMS message, instead of a mobile number. It's a combination of alphabetic and numeric characters that can be used to identify a brand or organisation to the recipient of the SMS message.

For example, if a hotel called "ABC Hotel" were to send an SMS message, they could use "ABC" or "ABCHTL" as their Alphanumeric Sender ID instead of a mobile number. It helps recipients recognise the sender and increase the likelihood of engagement with the message.

Although our support team is unable to complete or provide your registration documents, they will be submitting the registration on your behalf. They are available if you have any questions or concerns. You can contact them at support@resly.com.au.

Thank you for choosing Resly as your technology partner.

The Resly Team

Dear valued customers,

We are thrilled to celebrate International Women's Day with our female staff. To commemorate this special occasion, all of our female staff members will be attending an event.

Due to this, our phone support will be temporarily closed for the day. However, please be assured that our email support will remain open to assist you with any queries or concerns you may have.

Please note that there may be a delay in response time due to the absence of our female staff members. 

We appreciate your patience and understanding during this time.

Thank you for your continued support, and we hope you have a wonderful International Women's Day!

Best regards,

The Resly Team

It's official! The Resort Rundown podcast is live. 

Hosted by our very own Sam from Resly, and co-hosted by Marisa from Women in and Freedom Internet, the podcast promises unfiltered conversations with different guests each episode. We'll be sharing insights and experiences from within the industry and discussing current trends and challenges.

Whether you're a property manager, industry expert or just interested in learning more about management rights, this podcast is for you. 

Episode one with Stephen West is available now on Apple Podcasts and Spotify. 

We're excited to share our passion for the industry and hope you'll join us on this journey.