Dear Resly Users,

We hope this email finds you well. We wanted to take a moment to update you on some changes that are coming this month to our customer support system.

To ensure that we continue to deliver the high level of service that you have come to expect from Resly, we have made a significant investment in a new customer support system. This system will be implemented the week of May 15th.

The upgrade in technology will allow us to focus on providing conversational support. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based engagement. This means that customers and agents can be connected in real-time or asynchronously, and customers can stop and restart the conversation when it’s convenient – without ever losing context.

While we anticipate that any disruption to our service will be minimal, we want to make you aware that you may notice some differences in the way that we reply to your support tickets. However, please be assured that these changes have been made with the aim of providing you with an even better customer experience.

We are excited about the benefits that this new system will bring, including improved response times and a more streamlined approach to managing support tickets. We believe that this will help us to continue to deliver the excellent level of service that you deserve.

Thank you for your continued support of Resly. We look forward to serving you even better with our new system.

Best regards,