Dear Resly Users,

We hope this email finds you well. We wanted to take a moment to update you on some changes that are coming this month to our customer support system.

To ensure that we continue to deliver the high level of service that you have come to expect from Resly, we have made a significant investment in a new customer support system. This system will be implemented the week of May 15th.

The upgrade in technology will allow us to focus on providing conversational support. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based engagement. This means that customers and agents can be connected in real-time or asynchronously, and customers can stop and restart the conversation when it’s convenient – without ever losing context.

While we anticipate that any disruption to our service will be minimal, we want to make you aware that you may notice some differences in the way that we reply to your support tickets. However, please be assured that these changes have been made with the aim of providing you with an even better customer experience.

We are excited about the benefits that this new system will bring, including improved response times and a more streamlined approach to managing support tickets. We believe that this will help us to continue to deliver the excellent level of service that you deserve.

Thank you for your continued support of Resly. We look forward to serving you even better with our new system.

Best regards,

Introducing the newest enhancement to the VRBO/STAYZ channel! 

We're excited to share that you can now communicate directly with guests on VRBO/STAYZ, just like they can with Airbnb and Booking.com 🤩 Allowing for seamless communication and the best possible guest experience. 

Whether it's answering questions, providing important information, or resolving issues, VRBO/STAYZ channel messaging is now live and ready for property managers to start using.  

If you have activated 2-way messaging, then you can disregard this.

Time to take action

Hey there!

We hope you're doing well and that you’re enjoying all the recent updates to Resly! We wanted to give you a heads up about an important regulatory change that's coming up soon for our Programmable SMS Product in Australia.

In short, the Australian Communications and Media Authority (ACMA) has recently approved revisions to the Scam Code, which means that all Alphanumeric Sender IDs must be pre-registered in order to comply with these regulatory changes. Dynamic Alphanumeric Sender IDs won’t be allowed in Australia, so you'll need to pre-register your brand-specific Alphanumeric Sender IDs by April 15, 2023 to make sure your messages don't get blocked.

We know this is a bit of a hassle, but we want to make sure you're fully informed and prepared for these changes. Our SMS provider, Twilio, will require some documentation from you to complete the pre-registration process, including proof of identity, business registration license, trade license, and/or registered trademark details.

Don't worry though, we've got your back! We'll be sending you a prompt within Resly in the coming days to help you complete the registration form and provide your business details. Please make sure you have all the necessary documentation ready to upload.

You will be asked to upload a proof that you are entitled to use the Alphanumeric Sender ID in the form of a Business Registration License, examples of which include:

• Australian Business Number (ABN)
• Australian Company Number (ACN)
• Australian Registered Body Number (ARBN)
• Indigenous Corporation Number (ICN)

Effective April 25, 2023, messages sent using unregistered Alphanumeric Sender IDs will be blocked. We don't want you to experience any service disruptions, so please make sure to pre-register your Alphanumeric Sender IDs before the deadline.

What is an Alphanumeric Sender ID?

It is the name or word that appears as the sender on an SMS message, instead of a mobile number. It's a combination of alphabetic and numeric characters that can be used to identify a brand or organisation to the recipient of the SMS message.

For example, if a hotel called "ABC Hotel" were to send an SMS message, they could use "ABC" or "ABCHTL" as their Alphanumeric Sender ID instead of a mobile number. It helps recipients recognise the sender and increase the likelihood of engagement with the message.

Although our support team is unable to complete or provide your registration documents, they will be submitting the registration on your behalf. They are available if you have any questions or concerns. You can contact them at support@resly.com.au.

Thank you for choosing Resly as your technology partner.

The Resly Team

Dear valued customers,

We are thrilled to celebrate International Women's Day with our female staff. To commemorate this special occasion, all of our female staff members will be attending an event.

Due to this, our phone support will be temporarily closed for the day. However, please be assured that our email support will remain open to assist you with any queries or concerns you may have.

Please note that there may be a delay in response time due to the absence of our female staff members. 

We appreciate your patience and understanding during this time.

Thank you for your continued support, and we hope you have a wonderful International Women's Day!

Best regards,

The Resly Team

It's official! The Resort Rundown podcast is live. 

Hosted by our very own Sam from Resly, and co-hosted by Marisa from Women in and Freedom Internet, the podcast promises unfiltered conversations with different guests each episode. We'll be sharing insights and experiences from within the industry and discussing current trends and challenges.

Whether you're a property manager, industry expert or just interested in learning more about management rights, this podcast is for you. 

Episode one with Stephen West is available now on Apple Podcasts and Spotify. 

We're excited to share our passion for the industry and hope you'll join us on this journey.

Attention all Management Rights and Short-Term Rental industry professionals! We are excited to announce the launch of a new benchmark tool designed specifically for your industry. Introducing Benchmark by Caatz, a powerful new tool that allows managers to answer critical questions regarding fees and charges in the industry.

Benchmark is the result of a partnership between Caatz Management Rights Accountants and Resly, and is designed to help you determine what other holiday letting businesses charge for cleaning, direct bookings, and maintenance. It also provides information on the average fees and charges across the industry, helping you compare your holiday letting business to others.

With Benchmark, you will have the data to back up your decisions regarding setting fees and charges with owners. Unlike traditional survey methods, Benchmark uses real-time data from Resly and aggregates key metrics, providing you with accurate and up-to-date information.

Quarterly results and reports are available for free to all Resly customers who agree to include their business in the aggregated data. Plus, all data provided to Benchmark is opaque, ensuring the privacy of your business, owners, and guests.

We invite you to take advantage of this innovative tool to help you make informed decisions and stay ahead of the competition in the Management Rights and Short-Term Rentals industry. Get started with Benchmark today and take your business to the next level!

Click here to activate Benchmark in the your Resly integrations tab!

We are pleased to introduce our speakers and announce the conference schedule has been finalised.

We have a great line up of speakers attending. Each one bringing a wealth of knowledge to the stage. 

Mark Olsen, CEO of Tourism Tropical North Queensland

Joanne Whitby-Lee and Sean Cho from Booking.com

Chris De Closey from Coastal Letting Co 

Martin Trantor from Bolt Burchill Tranter Lawyers

Shane Devenish from Devenish Law

Miriam Eagle from Eagle Accounting

Michael Huelin from WGC Lawyers

Marisa Maline from Freedom Internet

Robert and Victoria Cuda from Caatz.

Danny Adams from NQ Finance

Geoff Ellis from North Queensland Management Rights

Alex Barker-Re from Calvin Bailey Management Rights

There are only a few tickets remaining. You can secure your spot using this link.

We look forward to seeing you all there!

Team Resly will be offline from 3pm today, attending offsite training and team building. Support will be back online tomorrow, Thursday at 9am. 

A handful of the industries leading companies will be heading to Cairns for a full day to educate, share knowledge & insights and of course network.

We have a great mix of experts from all aspects of trust accounting and management rights attending. The event will be emceed by the wonderful Stephen Ollie from Hostplus.

The full day conference and workshop gives business owners the ability to network with industry leaders as well as join expert panel discussions on a range of topics; including Preparation for sale, Resort Marketing and Hotel Technology.

It is fully catered event including morning tea, lunch and afternoon tea, as well as a fabulous 3 course wrap up dinner at Paper Crane restaurant.

This is an open invite to anyone in the industry, regardless if they are Resly users or not. Feel free to spread the word, invite your industry colleagues and friends.

This is all made possible due to the generosity of these businesses, without them we would not be able to put on this event. Thank you to Resly, Booking.com, Switch Hotel Solutions, Caatz Management Rights Accountants and Room Price Genie.

It is a ticketed event, with a small contribution of $40 ($60 incl dinner) from the delegates. Limited to 80 tickets.

We have three exciting opportunities available for technical support agents to join the Resly family. This role is responsible for providing top-notch customer service to our users by troubleshooting technical issues and helping them resolve problems related to our products and services.

The ideal candidate will have a strong background in technology and a passion for helping others. If you have excellent communication skills, a friendly and patient demeanor, and a problem-solving mindset, we encourage you to apply.

As a technical support agent at Resly, you will have the opportunity to work with a dynamic and supportive team while gaining valuable experience in a fast-paced and constantly evolving industry.

Don't miss out on this exciting opportunity to join our team at Resly. Job description and application details can be found here.