Hey there! We've got some exciting news to share with you! We've just launched a brand new feature in Resly PMS and the staff portal that will help you streamline your property operations.

With the Inspection tab in Resly PMS, you can create a to-do list for each room in your property. You can add descriptions, images, and more to make sure nothing gets missed. You can even change the order of tasks with a simple drag and drop!

We've also made it easy to assign default housekeepers and inspectors to each room. The default housekeeper/inspector can always view the housekeeping/inspection job in the staff portal, but can only start it if the job is not assigned to someone else and the room housekeeping status is clean.

To assign an inspection job, go to the Dashboard page and click on the Housekeeping tab. From there, you can easily assign pre-arrival checks to the inspector.

When the inspection is underway, your inspector can mark each task as done or leave it undone and add comments and images.

Inspectors can also view the inspection reports in the staff portal. This comes in handy if your inspector, let's say Kevin, finds an issue during an inspection. Kevin can check the last report made by Sarah to see if the issue was already reported.

Once the inspection is complete, you'll get a notification in Resly PMS. You can check the inspection history on the Rooms - Reports tab for each room or simply click the notification.

The Inspection tasks are also added to the housekeeping task in the staff portal. So your housekeepers can also easily mark tasks as done or undone and add comments. You can also view housekeeping reports from the Housekeeping Reports page or the room reports page in Resly PMS.

We hope this new feature helps simplify your inspections and housekeeping tasks, saving you time and making your job easier!

If you have any questions or need assistance with the new Inspection functionality via Resly Staff Portal, feel free to reach out to our support team. You can also leave a comment below with your name and company, and we'll get back to you via email as soon as possible. Please note that we aren't able to reply to your feedback on this page directly, but we're always here to help you make the most of Resly PMS!

Tuesday 4th April, 4pm - It looks like the issue hasn't been completly resolved. We have updated Suncorp and waiting on a fix. 

~

Most connections are restored successfully but we are still monitoring the connection. 

~

There looks to be an outage with Suncorp and their bank feeds. If your account has been disconnected and the bank feeds are not updating, please send the latest transactions in a CSV file to support@resly.com.au. We can manually import the transactions so you can balance and roll end of month. 

Log into sunscorp online banking > select the trust account > click download transactions > file type is CSV > Date format as dd/mm/yyyy > All transactions > download. 

Hello there,

We have some exciting news to share with you! We have just added a bulk printing feature to Resly, making it super easy for you to print letters to multiple recipients. This feature is now available on several pages of our platform, including:

• Dashboard: Arrivals, Departures, In-house, and New Bookings
• Reservation List
• Tenancy List
• Accounts List

With the new bulk printing feature, you can now quickly print your email templates or write your own messages to multiple recipients.

To use this feature, simply go to the relevant page and select the bulk print option. Then, select the recipients and templates, and you're all set!

We hope this feature will make your life easier and your business run smoother. As always, if you have any questions or need any assistance, please leave your name and company in the comments below, and we'll get back to you via email.

Thank you for using Resly!

We are excited to announce a big change to fee calculation within Resly. 

For a lot of our holiday home group clients, cleaning and booking fees are separated from the accommodation total. This change will help a lot. 

For traditional resort clients, if cleaning and booking fees are paid by the owners, this may not be relevant so you can safely ignore this.

Set up cleaning/booking fees

Starting now, you will be able to set up different account codes, descriptions, and accounts for these fees under Settings / Room Types.

Fee calculation for direct bookings

When you create a new reservation, these fees will be calculated and added to the total cost, and can also be viewed as a breakdown table on the new reservation page.

Fee calculation for OTA bookings

Additionally, when reservations are dropped in from OTAs, the corresponding cleaning and booking fees for that room type will be automatically applied and can be found in the separated charge lines. 

Note that for channels like Booking.com, the total gross amount will be recorded and used to calculate agent rebates, which can also be adjusted manually. Just click the Accommodation line and make changes here if needed.

We are excited to announce a new feature for Resly Direct+: the ability for guests to view all room types and listings, even if they are not currently available.

This new feature allows guests to get a better understanding of the full range of options available at a property, and to plan their future stays with more flexibility. When searching for rooms, guests can now select the option to view all room types, rather than just those that are currently available.

We hope this new feature will make it easier for guests to find the perfect room for their needs, and we look forward to continuing to improve the Resly Direct+ experience for all of our customers.

Bonus: We also updated the starting page to prompt users to search for their stay instead of searching dates by default as sometimes the whole property may have no availability at all, which confuses the guests.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are excited to announce that the Resly Direct+ booking engine now has the ability to disable children options for adult-only resorts. This means that when booking a stay at an adult-only resort, customers will not be able to select children as part of their reservation.

This new feature is designed to ensure that adult-only resorts are able to maintain their atmosphere and cater to the preferences of their guests. We hope this update will enhance the booking experience for both customers and resorts.

To enable this, go to Resly Direct+ under General tab, Tick the Adults Only checkbox and your booking engine will be updated.

And this is what it looks like on the booking page:

Thank you for using Resly. If you have any questions or feedback, please don't hesitate to reach out.

We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.

We're still working on getting through the sending queues. You may see a delay in events on the activity page while we try to speed up the queue sending process.

Hey everyone, thank you for your patience as we work through these issues today. We are all hands on deck here, and we'll continue to post updates here.

We want to reiterate that we are sending email, but with significant delays due to an issue with one of our providers. We'll post updates as soon as we know more.

Outbound sending is currently delayed due to an issue at a third party provider. 

We are unable to retrieve any transactions after 13th Dec for any NAB customers. We have reported the outage to NAB who are investigating it with high priority. 

This outage only affects properties that have their NAB trust account linked via the Open Banking connection. 

We will continue to update this post with more information as it is received.