[UPDATE] We appreciate your feedback and patience. There are some issues with the pre-arrival check tasks and notes display; they are now fixed. Please simply refresh the page to receive this update.

Please ensure you are using the latest version of Resly. Click on your property name (top right) and check the version is 1.8.0. It's a big update so apologies for the long post. 

Housekeeping Updates 

1. Introduction of 'Ready' room status. You can change the room status from any area by clicking on the current room status. A 'Ready' room is a room that is cleaned and has had its pre arrival check completed.

2. Housekeeping Report now displays more details including both the departing and arriving guest. Bedding configuration, departure and arrival times, number of guests and now the rate plan so you can easily identify a lock-off or dual key rooms. 

3. Easily edit housekeeping tasks from the report or on the dashboard. 

4. Pre-arrival tasks can now be assigned to staff. If marked done, the room status will be updated to 'Ready'. 

Reverse Actions

1. You can now reverse checking in or out a guest. 

Integrated Payment Collection

1. You can now activate our virtual payment terminal thanks to our partnership with PayAdvantage. With the click of a button Resly will perform a fraud check, process the credit card payment, issue a trust receipt and deposit the funds into your bank account (over night). To get started with a free merchant account, please sign up using this link. There are no monthly account fees, just a negotiated merchant fee. More details to come. 

Rebranding on some channels

1. Expedia your channel manager and PMS are now both tagged as Resly. 

2. Agoda now refers to your channel manager as Resly Channel Manager

Content

1. Improved content functionality. Images and descriptions can now be loaded into Resly and will populate the booking engine. This is a stage 1 push, still building this feature out. 

Integrations 

1. Guest black list. New integration with Accomms Least Wanted provides live 2-way integration with a large database of rouge guests. Receive alerts from properties near by about problem guests, report guests to the database and search the database from within Resly. Resly clients can get 6 weeks free here.

As always feedback is appreciated and welcomed. Please remember to include your name or property with any comments so we know who to contact. 

We will be pushing a big update tonight @ 10 pm Sydney time. 

We don't anticipate there will be any downtime and this update will not affect your live availability or rates. 

Version 1.8.0 will include

• Housekeeping report improvements
• Reverse actions 

Please refresh your browser first thing tomorrow morning and make sure you are on the latest version - 1.8.0

1 - Click the refresh icon on your browser - top left, next to the address bar. 

2 - Then check to see if you are on the new version. Click on your properties name (top right). You want to see <> Version 1.8.0

*If you are outside GC and would be interested if I put together something similar let me know - sam@resly.com.au 

Around mid-day on Friday we noticed some inconstancies with the Agoda channel. We proactively took the decision to temporally take all Agoda listings offline until everything is fixed. This will prevent any booking issues, but also means we won't receive booking amendments, modifications or cancelations during this period. 

It is important to acknowledge any email communication from Agoda and action any changes or cancelations manually. 

As soon as Agoda has confirmed everything is 100% we will reactivate the listings. 

As of Sunday @ 3pm the listings remain offline. 

A quick note - we don't see which user posted a comment or feedback, so please include your name or property name when leaving feedback so we know who to get back too. Thanks :) 

We are thinking of subsidising a travel photographer and videographer to travel around to each property and generate content for your social and digital platforms. 

Matt (Sam's brother) & Holly have worked with some of the biggest global brands to generate content from Tourism NZ to Cunard Cruise Line. Normally a package like this would cost in excess of $2,000. 

We are proposing that each property will receive the following package; 

• Full day shoot on location
• At least 50 x high res, edited room images
• At least 15 x high res, edited resort & facilities images
• 5 staged images for social (model relaxing by the pool, checking in etc)
• 2 x videos (15 second and 45 second edits)

Flights, accommodation & rental car will be provided by Resly, as well as $150 per property towards the cost of the shoot. The total out of pocket cost for a property will be $915. 

Have a look at their instagram here - https://www.instagram.com/_farfromhome/?igshid=tpv30nahbydz

If interested please comment on this post with your property name and any questions. For this to work we will need to get some minimum numbers. Likely to be later this year July/Aug

Direct Booking Marketing by Sojern. 

Contact Irina Markovych for more details. 

0431990084 • irina.markovych@sojern.com 

What does this mean for tourism operators in Brisbane?

• People can continue to arrive to Greater Brisbane from outside the region to return home, stay at a residence such as a family member’s home or hotel, or for an essential purpose such as work or for essential health care. However, if they do, they are required to comply with all the requirements of the lockdown.
• If you have guests from the Brisbane area due to check in after 5:00pm AEST today and over the next three days, they will be unable to. Brisbane residents can only leave home for essential reasons and leisure travel is not one of the reasons.
• Guests who are currently on an island within the Greater Brisbane region can return home during the lockdown period. However, these guests should travel directly home and then continue to comply with the stay at home direction, only leaving home for essential reasons.

What does this mean for tourism operators outside of Brisbane?

• If you have guests already staying with you who have been in the Greater Brisbane area since 20 March 2021, these people should stay where they are and follow the lockdown restrictions as though they were in Brisbane – i.e. they should only go out for essential purposes and should wear a mask when doing so. They should also check the contact tracing alert and follow Queensland Health's advice if they have been in any of the locations listed.
• If you have guests from the Brisbane area who made a booking for today and/or arrived today before 5:00pm AEST, you can take those bookings, however those guests will also need to follow the lockdown restrictions wherever they are. You also have the right to refuse service, if you wish.
• If you have guests from the Brisbane area due to check in after 5:00pm AEST today and over the next three days, they will be unable to. Brisbane residents can only leave home for essential reasons and leisure travel is not one of the reasons.
• If you have guests who need to return home to Brisbane, they can do so. They should travel directly home and then continue to comply with the stay at home direction, only leaving home for essential reasons.
• Restrictions have also changed across Queensland outside of Brisbane – including a requirement for seated dining, mask wearing in indoor areas and lowered gathering numbers. All businesses outside of Brisbane must adhere to the restrictions outlined in the 'Restrictions for Queensland' Direction.

Advice on how tourism operators can respond and assist has been issued in this fact sheet.

You can now have your website built, hosted and managed by Resly! 

This new product provides our users with a modern, easy to navigate website that designed to convert lookers into bookers. 

All the website content is managed from within Resly, you can edit and update your website with the click of a few buttons. 

We don't charge to build the website, just a low monthly hosting and upkeep fee of $69 all inclusive. 

- Website hosting including global CDN (fast website experience globally)

- Easy website editor within Resly, change and update content without the need for external website managers and extra costs. 

- Seamless integration with our booking engine. 

- Automated updates and new features being added (just like Resly)

If you would like more information, reach out via phone or email. 

Live examples: 

https://cairnsbeachresort.com.au/ 

https://www.rainbowbayresort.com.au/

Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!