Commonwealth Bank are advising planned maintenance early on Saturday morning, 02:00 - 08:00 AEDT.

Please be aware that CBA bank feeds may fail during this period, if Netbank is unavailable.

You can read more on the CBA service updates page, here: https://www.commbank.com.au/about-us/support/commbank-incidents.html

Hi All, we are happy to announce we have partnered with Escabags, an Australian registered charity helping victims of domestic and family abuse. 

The initiative provides free 'Escape Bags' filled with the necessities that a victim may need when initially escaping an abusive or dangerous situation. 

Our partnership has been formed to help get 'Escape Bags' in as many hotels as possible across the country. 

There is no cost to be part of this initiative. The 'Escape Bags' themselves do not need to be on display; they can be kept safely in an office or cupboard. All that we ask is that you kindly display a small poster at reception or on a noticeboard to ensure those in your community are aware that you have them available should a victim require one.

The 'Escape Bags' are provided complete and will be sent via our courier partner, so there is absolutely no cost to you. 

If you are happy to become a stockist, please fill in your details here and we will send you a box of 4 bags. 

Thank you for getting behind this great cause. 

We are in talks with some Buy Now, Pay Later providers, think AfterPay. We would like to gage our users interest in this as a potential payment offering for direct bookings. 

• Offer guests flexible payment when booking direct. Payment split over 4 - 6 weekly payments
• No risk for the hotels, You’ll get paid right away while customers spread the cost and provider takes the debt risk. 
• Improve direct booking offerings by having a flexible payment option
• Increased average booking value/length of stay due to interest free payment option. 
• Low merchant fees, will be around 1% 
• Completely integrated within Resly, so no extra or manual work for Buy now, Pay Later bookings. 

Please comment or use the smiley faces if you are interested in something like this. 

Just a reminder that your 2021 Christmas and NYE dates will be open and bookable, given the 365 rolling date range. If you haven't looked at your Dec rates and restrictions already, please do so. 

Please refresh your browser to load the latest update of Resly, v1.7. Simply click on the circular arrow icon in Chrome. 

Then click on your property name (top right) to check you are now on version 1.7.0

There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year. 

The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.

Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.

The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:

• Pivot their product, service and/or marketing to a domestic tourism market
• Meet operating costs while the business hibernates until international markets reopen.

Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries

You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government

More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant

A friendly reminder to use the correct channels for support. 

The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc

You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback. 

Current ticket resolution time: 80 minutes

NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe

New incident: Identified

CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.

We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.

Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.

Please reach out to support@resly.com.au with any questions, problems or concerns.

We will update this notice with progress.