New incident: Identified

CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.

We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.

Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.

Please reach out to support@resly.com.au with any questions, problems or concerns.

We will update this notice with progress.