We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30.
The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble.
Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}.
Now when assigning a room you will see a slightly different drop-down menu. Occupied nights pre and post-stay displayed along with monthly occupancy. These changes will help properties reduce gaps between bookings and identify back-to-back stays.
Unavailable rooms - greyed out and unable to select
Red dates - the room is occupied
White dates - the room is empty
Adding a reservation manually has the same dropdown. You can now select the room type/category first, then it will give you the available rooms to choose from.
For all new bookings from 9.30pm on Thursday 5th Nov, credit card details will automatically be sent into the secure card vault in Resly at the time of booking.
You will not have to retrieve the card details from Resly Connect.
New look vault
Can save multiple cards against each booking (a guest card, virtual card etc)
Can save cards against a guest profile and it will populate into all their bookings (except OTA bookings with a VCC)
Groundwork done for auto-populating cards from agents into Resly (Scheduled for mid-Nov release)
Dashboard > Finance > Undisbursed
New report - Owner charges. This report will generate all charges that have been applied to an owner account except those associated with a booking.
https://app.resly.com.au/finance/financial-reports?report=owners-charges
Improvements to invoice feature now live.
You can send invoices from Resly
You can pay off reservations from within the invoice.
Once you have issued the invoice, you will see 'Send Email' and 'Pay Invoice'
Send Invoice will email the invoice as an attachment to the email address attached to the agent or company.
Pay Invoice will allow you to receipt payment to each booking from one screen.
Disbursement is now more flexible. You can now manually add a tariff item in the accommodation disbursement. Great if you have receipted everything under accommodation, you can now go into the disbursement and add an item instead of reversing the receipt and adding it.
Thanks for everyone's feedback. You can now easily extend or upgrade a booking.
You will now see a new drop-down menu in a guests booking.
Extension/upgrade - use this to process an upgrade or extend a booking. You can select a different agent from the one that originally made the booking. So a guest that may have booked through booking.com wants to extend their stay directly with you, by selecting agent as 'direct' the cost of the extension won't be included in the booking.com commission calculation. 
Exciting News! Resly is now automated to STR
Who are STR?
Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for global hospitality sectors and are the leading source of accommodation performance data in Australia.
As a Resly client, you now have the ability for automated connectivity to STR and complimentary access to their premier benchmarking services through their Free Hotel Survey program.
What is benchmarking?
Key to identifying opportunities for growth, benchmarking is the process of evaluation that focuses on comparison with a standard. In the accommodation industry, that means comparison with your local market or a group of competitor properties.
Confidential benchmarking with STR enables a 360-degree view of the marketplace, covering historic performance metrics as well as a detailed view of business on the books.
As the industry navigates through unchartered times, these insights will be crucial in the recovery process. STR has specialised in delivering such services for 35 years, and we are excited to bring our solutions to your property.
STR also manage the Australian Accommodation Monitor and provide to you:
Resly invites you on behalf of STR to take advantage of this opportunity for meaningful aggregate data to help make informed decisions. Never before has data been such an integral part of decision making in our industry
Your individual performance data is 100% protected and confidential, and by participating, you are contributing to the overall aggregate data set for the region. Only you will see your individual performance relative to your local market.
No need for manual date updates - data submission can be 100% automated via Resly
To help articulate the benefits of STR we encourage you to view this four minute introduction – www.bit.ly/IntroToBenchmarking
How do you get started?
Registration is quick and easy via this online link - CLICK HERE
Paul is available to answer any questions you might have on 07 5628 2404 or phammond@str.com
Paul and STR look forward to working with you and supporting your market insight.
