Resly Announcements

https://app.resly.com.au

Bank Feed Outage *Resolved*

0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority. 

1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.

1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.

1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.

1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.

2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.

[FIXED] PayAdvantage Error

[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.

We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back. 



Keyless Access - New Integration Partner Goki

We have a new integration partner coming onboard - Goki. 

Cost effective keyless access solution for hotels, resorts and holiday homes. Goki will be integrated with Resly and our online check-in, providing a seamless experience for your guests. 

Super affordable - from $200 per door for the hardware. Visit https://gokitech.com for more info. 

Sales contact - Jack - jack@goki.travel

Partner Offer: Switch Hotel Solutions

Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.

Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients. 

Their packages and costs are tailored to suit your property and business. 

Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts. 

Reach out to Chris for a no obligation discovery call. 



Supplier Spotlight - Pan Pacific Travel

Established in 1984, Pan Pacific Travel is one of Australasia’s leading inbound companies specialising in FIT, Group and Incentive travel through its operations in Australia and New Zealand.  Pan Pacific has the most diverse global client portfolio of any Australian inbound company with customers located throughout UK/Europe, Scandinavia, North & South America, China and SE Asia.

 

Pan Pacific has its own proprietary online reservations system called Lynx.  In addition to supporting nett contract rates for all ground travel product types, Lynx has connectivity with multiple external systems for real-time access to dynamic hotel rates and instant room availability, seamlessly delivered to customers through the Lynx B2B web booking portal or via XML/API. 

 

With its own online booking technology and internal IT resources Pan Pacific has significant flexibility in undertaking new system development to swiftly react to changing market conditions and individual client demand.


Properties can now connect to Pan Pacific Travel using Resly Connect, we have a full two-way connection with Pan Pacific Travel. 

 

If you wish to partner with Pan Pacific Travel, please get in touch with Denis Perche, Key Account Manager – Channel Distribution Connections at dperche@panpacifictravel.com.au.

Marketing Assistance - Introducing Switch Hotel Solutions

Resly is proud to announce our first industry partnership with marketing and revenue management specialists, Switch Hotel Solutions. 

SHS offers a one stop solution for hotels, motels and resorts. They provide intelligent and unique strategies to their clients and are specialists in the management rights industry. SHS understand that all of their clients are different, so why should your strategy be cookie cutter? 

Switch Hotel Solutions have a solid background in strata and online travel agencies which puts them in a position to understand what is needed to make your business thrive. 

Chris at Switch Hotel Solutions will implement revenue management tools and strategies normally reserved for the big chain properties, making them more accessible for his independent properties. 

As you know, I am always out to get Resly users access to the best tools and resources for less, so all Resly users receive 50% discount on Switch Hotel Solutions' offering for the first two months. Email Chris above. 

Invitation to participate - May/June Destination Gold Coast Campaign

Resly and Trip A Deal, in conjunction with Destination Gold Coast extend their invitation to to participate in the upcoming DGC Campaign Activity in May/June 2021. 

This campaign is not currently public knowledge and will target the Australian and New Zealand Markets with a maximum of 8 properties being promoted (selection based on availability, rooms to sell and the offer). 

Resly properties are the first to get the option to participate. Please do not forward this email outside of your property. 

In summary;

Key Campaign Objective: Generate weekday and low season room nights within the Gold Coast region.
Co-sponsorship: TripADeal & Destination Gold Coast
Overall Campaign Period: 8 Weeks (01 May to 30 June 2021)
Hotel Sales Period: 3 Weeks
Markets: Australia / New Zealand

If you are interested please provide the following;

1. Notification you are interested by email to sam@resly.com.au 
2. A net rate package with a minimum stay of 3 nights, offering 3/5/7 night packages - if we could look at re-running any of our previous offers that would be great otherwise feel free to submit something different) 
3. Travel Period and Block out dates;
4. No competing offers in market for your 3 weeks sales period; and
5. Preference of Sale Dates within the campaign period.

Please find attached the Campaign Overview deck that outlines the campaign investment from TripADeal and Destination Gold Coast.

Please review one of our latest campaign pages, as an example of what your campaign page would look like https://www.tripadeal.com.au/deals/3753-qt-auckland  
The deadline for submission 15 April 2021

*If you are outside GC and would be interested if I put together something similar let me know - sam@resly.com.au 


Sojern - Partner Offer - 25% Discount

Direct Booking Marketing by Sojern. 

Promo Offer

- 25% off your commission invoices for the first 3 months- Standard Commission: 12% on stayed bookings - for the first 3 months of your campaign, for all completed stays we drove to you, we’ll offer you 25% discount on the commission- Campaigns we run:
  • Display Banner Ads across desktop and mobile; Including Free display banner creatives + Free bi-annual banner refresh
  • Facebook & Instagram Sponsored Ads Including creatives
  • Search Engine Marketing (SEM)

Attached is a summary of how Sojern works. One important thing to note is that there is a requirement that the property generates $12,000 - $15,000 gross revenue in direct bookings per month. 

Contact Irina Markovych for more details. 

0431990084 • irina.markovych@sojern.com 


New Integration - Accomms Least Wanted

Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!

CNS/PD Virgin Sale

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!