Established in 1984, Pan Pacific Travel is one of Australasia’s leading inbound companies specialising in FIT, Group and Incentive travel through its operations in Australia and New Zealand.  Pan Pacific has the most diverse global client portfolio of any Australian inbound company with customers located throughout UK/Europe, Scandinavia, North & South America, China and SE Asia.

Pan Pacific has its own proprietary online reservations system called Lynx.  In addition to supporting nett contract rates for all ground travel product types, Lynx has connectivity with multiple external systems for real-time access to dynamic hotel rates and instant room availability, seamlessly delivered to customers through the Lynx B2B web booking portal or via XML/API. 

With its own online booking technology and internal IT resources Pan Pacific has significant flexibility in undertaking new system development to swiftly react to changing market conditions and individual client demand.

Properties can now connect to Pan Pacific Travel using Resly Connect, we have a full two-way connection with Pan Pacific Travel. 

If you wish to partner with Pan Pacific Travel, please get in touch with Denis Perche, Key Account Manager – Channel Distribution Connections at dperche@panpacifictravel.com.au.

Resly is proud to announce our first industry partnership with marketing and revenue management specialists, Switch Hotel Solutions. 

SHS offers a one stop solution for hotels, motels and resorts. They provide intelligent and unique strategies to their clients and are specialists in the management rights industry. SHS understand that all of their clients are different, so why should your strategy be cookie cutter? 

Switch Hotel Solutions have a solid background in strata and online travel agencies which puts them in a position to understand what is needed to make your business thrive. 

Chris at Switch Hotel Solutions will implement revenue management tools and strategies normally reserved for the big chain properties, making them more accessible for his independent properties. 

As you know, I am always out to get Resly users access to the best tools and resources for less, so all Resly users receive 50% discount on Switch Hotel Solutions' offering for the first two months. Email Chris above. 

*If you are outside GC and would be interested if I put together something similar let me know - sam@resly.com.au 

Direct Booking Marketing by Sojern. 

Contact Irina Markovych for more details. 

0431990084 • irina.markovych@sojern.com 

Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!

A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature. 

Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.  

Here is the article to walk you through the set up.

Some of you might find these stats interesting. The average cleaning and commission charges for the Sunshine Coast and TNQ. As we continue to expand we will hopefully have more data points to look at and share. 

With the recent announcement to ban paper check-ins, we would like to remind users how to utilise Resly for capturing and storing information should you need to provide it to relevant authorities. 

Encourage guest to use online check-in. This process will capture the lead guests' ID and store it against their booking in Resly. It will also validate their email or mobile number to ensure their contact details are correct. A standard COVID declaration is required to be completed during the online check-in process. 

All details captured from online check-in are stored against the guests booking in Resly. 

Providing details to authorities. Go to Reservations > Reservations List > and simply export a CVS file selecting all the required information.

If any guests are unreachable or their details are incorrect, you have a copy of their ID on the profile which you can share with authorities. 

If you haven't set up online check-in yet, please read this article. Once activated, you can create a dummy booking with your own contact details (mobile number and email) and test it. 

A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect. 

Rule of thumb - Resly PMS should be the source of truth. 

Bulk update - Best for updating multiple rate plans for a bulk period of dates.

Yearly view - Best for updating a single rate plan based on season dates or for a full year. 

Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value. 

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!