For all new bookings from 9.30pm on Thursday 5th Nov, credit card details will automatically be sent into the secure card vault in Resly at the time of booking.
You will not have to retrieve the card details from Resly Connect.
Update: Completed.
We expect a short period of service interruption for the Channel Manager and Booking Engine between 4.45am and 5.30am AEST on Wednesday 4th November while we perform some scheduled maintenance.
This outage shouldn't affect your operations or OTA bookings, however you won't be able to retrieve credit card details from Resly Connect for around 4 hours.
New look vault
Can save multiple cards against each booking (a guest card, virtual card etc)
Can save cards against a guest profile and it will populate into all their bookings (except OTA bookings with a VCC)
Groundwork done for auto-populating cards from agents into Resly (Scheduled for mid-Nov release)
Dashboard > Finance > Undisbursed
FYI from our integration partner Basiq
Update Friday - ANZ bank feed should now be working. Transactions are flowing in.
If you still can't see them, please go to Settings > Integration > Bank Feed and disconnect. Then reconnect.
You have to follow all the steps. Enter mobile number press start. A new tab will open for you to log into your bank, follow the prompts until you get a green tick. Then come back into Resly and select the trust account from the drop-down menu.
Update Wednesday - The ANZ connector has been stable since we updated it yesterday to handle the website overhaul; however, there are some outstanding edge cases that the team are still working through.
As a result, you may see occasional jobs failing more than normal for a small subset of users, and we are working through those edge cases as fast as we can. However, the large majority of jobs are succeeding and we recommend that you use the connector as normal.
We will monitor for another day while we work through the remaining exceptions and will update this incident tomorrow morning if not before.
Monitoring - We have updated code and will monitor for 24 hours. For now, we believe this issue is resolved.
Identified - ANZ jobs are currently failing with an error, "account-not-accessible-requires-user-action". This error indicates that a popup is blocking us from proceeding with the data retrieval.
The popup in this case reads:
"We have updated Internet Banking to give you a fresh new look and consistent experience. We have retained all your favourite features and functionality. To learn more about these exciting changes, click on the 'What's New' button at the top of the page once you have logged in."
Unfortunately, clearing the popup does not "unblock" the connection in this case: the bank has made changes to their internet banking portal and we need to update our code to handle this change.
Our engineers are working on this right now; we will keep you updated.
Disbursement is now more flexible. You can now manually add a tariff item in the accommodation disbursement. Great if you have receipted everything under accommodation, you can now go into the disbursement and add an item instead of reversing the receipt and adding it.
Thanks for everyone's feedback. You can now easily extend or upgrade a booking.
You will now see a new drop-down menu in a guests booking.
Extension/upgrade - use this to process an upgrade or extend a booking. You can select a different agent from the one that originally made the booking. So a guest that may have booked through booking.com wants to extend their stay directly with you, by selecting agent as 'direct' the cost of the extension won't be included in the booking.com commission calculation. 
Please see this announcement from Booking.com regarding an ongoing issue.
Some bookings from yesterday were not received until the early hours of this morning. We are still occasionally getting error responses from their servers.
The top date bar will now be frozen at the top of the calendar when scrolling down. We have also bought the daily occupancy and arrivals/departures to the top.
Please refresh your browser to see the update.
Exciting News! Resly is now automated to STR
Who are STR?
Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for global hospitality sectors and are the leading source of accommodation performance data in Australia.
As a Resly client, you now have the ability for automated connectivity to STR and complimentary access to their premier benchmarking services through their Free Hotel Survey program.
What is benchmarking?
Key to identifying opportunities for growth, benchmarking is the process of evaluation that focuses on comparison with a standard. In the accommodation industry, that means comparison with your local market or a group of competitor properties.
Confidential benchmarking with STR enables a 360-degree view of the marketplace, covering historic performance metrics as well as a detailed view of business on the books.
As the industry navigates through unchartered times, these insights will be crucial in the recovery process. STR has specialised in delivering such services for 35 years, and we are excited to bring our solutions to your property.
STR also manage the Australian Accommodation Monitor and provide to you:
Resly invites you on behalf of STR to take advantage of this opportunity for meaningful aggregate data to help make informed decisions. Never before has data been such an integral part of decision making in our industry
Your individual performance data is 100% protected and confidential, and by participating, you are contributing to the overall aggregate data set for the region. Only you will see your individual performance relative to your local market.
No need for manual date updates - data submission can be 100% automated via Resly
To help articulate the benefits of STR we encourage you to view this four minute introduction – www.bit.ly/IntroToBenchmarking
How do you get started?
Registration is quick and easy via this online link - CLICK HERE
Paul is available to answer any questions you might have on 07 5628 2404 or [email protected]
Paul and STR look forward to working with you and supporting your market insight.
