FYI from our integration partner Basiq

Update Friday - ANZ bank feed should now be working. Transactions are flowing in. 

If you still can't see them, please go to Settings > Integration > Bank Feed and disconnect. Then reconnect. 

You have to follow all the steps. Enter mobile number press start. A new tab will open for you to log into your bank, follow the prompts until you get a green tick. Then come back into Resly and select the trust account from the drop-down menu. 

Update Wednesday - The ANZ connector has been stable since we updated it yesterday to handle the website overhaul; however, there are some outstanding edge cases that the team are still working through.

As a result, you may see occasional jobs failing more than normal for a small subset of users, and we are working through those edge cases as fast as we can. However, the large majority of jobs are succeeding and we recommend that you use the connector as normal.

We will monitor for another day while we work through the remaining exceptions and will update this incident tomorrow morning if not before.

Monitoring - We have updated code and will monitor for 24 hours. For now, we believe this issue is resolved.

Identified - ANZ jobs are currently failing with an error, "account-not-accessible-requires-user-action". This error indicates that a popup is blocking us from proceeding with the data retrieval.

The popup in this case reads:
"We have updated Internet Banking to give you a fresh new look and consistent experience. We have retained all your favourite features and functionality. To learn more about these exciting changes, click on the 'What's New' button at the top of the page once you have logged in."

Unfortunately, clearing the popup does not "unblock" the connection in this case: the bank has made changes to their internet banking portal and we need to update our code to handle this change.

Our engineers are working on this right now; we will keep you updated.