NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe

We have completely redone the Housekeeping reports. 

Housekeeping Report (Daily) - Dashboard

• More details on the arriving guest including arrival time and bedding config. The printed report is also a lot cleaner. 
• Handy notifications bar at the top that will identify any conflicting tasks - i.e a departure clean hasn't been marked as done, yet the guest has checked-in. 
• Able to edit housekeeping notes and bedding config from within the report.
• Clean, dirty and in-house tags shown.

Housekeeping Report (forecast) - Reports Tab

We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling. 

"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house. 

We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30. 

The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble. 

Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}. 

New incident: Identified

CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.

We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.

Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.

Please reach out to support@resly.com.au with any questions, problems or concerns.

We will update this notice with progress.

Now when assigning a room you will see a slightly different drop-down menu. Occupied nights pre and post-stay displayed along with monthly occupancy. These changes will help properties reduce gaps between bookings and identify back-to-back stays. 

Unavailable rooms - greyed out and unable to select

Red dates - the room is occupied 

White dates - the room is empty 

Adding a reservation manually has the same dropdown. You can now select the room type/category first, then it will give you the available rooms to choose from. 

For all new bookings from 9.30pm on Thursday 5th Nov, credit card details will automatically be sent into the secure card vault in Resly at the time of booking. 

You will not have to retrieve the card details from Resly Connect. 

Update: Completed.

We expect a short period of service interruption for the Channel Manager and Booking Engine between 4.45am and 5.30am AEST on Wednesday 4th November while we perform some scheduled maintenance.

This outage shouldn't affect your operations or OTA bookings, however you won't be able to retrieve credit card details from Resly Connect for around 4 hours. 

New look vault

Can save multiple cards against each booking (a guest card, virtual card etc)

Can save cards against a guest profile and it will populate into all their bookings (except OTA bookings with a VCC)

Groundwork done for auto-populating cards from agents into Resly (Scheduled for mid-Nov release)

Dashboard > Finance > Undisbursed 

FYI from our integration partner Basiq

Update Friday - ANZ bank feed should now be working. Transactions are flowing in. 

If you still can't see them, please go to Settings > Integration > Bank Feed and disconnect. Then reconnect. 

You have to follow all the steps. Enter mobile number press start. A new tab will open for you to log into your bank, follow the prompts until you get a green tick. Then come back into Resly and select the trust account from the drop-down menu. 

Update Wednesday - The ANZ connector has been stable since we updated it yesterday to handle the website overhaul; however, there are some outstanding edge cases that the team are still working through.

As a result, you may see occasional jobs failing more than normal for a small subset of users, and we are working through those edge cases as fast as we can. However, the large majority of jobs are succeeding and we recommend that you use the connector as normal.

We will monitor for another day while we work through the remaining exceptions and will update this incident tomorrow morning if not before.

Monitoring - We have updated code and will monitor for 24 hours. For now, we believe this issue is resolved.

Identified - ANZ jobs are currently failing with an error, "account-not-accessible-requires-user-action". This error indicates that a popup is blocking us from proceeding with the data retrieval.

The popup in this case reads:
"We have updated Internet Banking to give you a fresh new look and consistent experience. We have retained all your favourite features and functionality. To learn more about these exciting changes, click on the 'What's New' button at the top of the page once you have logged in."

Unfortunately, clearing the popup does not "unblock" the connection in this case: the bank has made changes to their internet banking portal and we need to update our code to handle this change.

Our engineers are working on this right now; we will keep you updated.