You can now customise your guest invoice by showing room number, or showing room type, or not showing anything.

Go to Settings - General - Charges - Invoice - Room Details

By default, it's showing nothing.

Online check-in has been improved to validate and collect your guests direct contact details. 

New rule: If the mobile number is missing the guest will be prompted to enter it. 

New rule: If the email is a channels alias address (@guest.booking.com) the system will recognise this and prompt the guest to enter their actual email address. 

We now include a breakdown of the daily rates for every booking. Click into the comment field to see the breakdown. 

Resly will now identify group bookings if they have the same Agent Reference. You can edit the Agent Reference for direct bookings by clicking on the agent (highlighted below), you can also enter this when creating the booking. 

We have pushed an update which now allows properties to provide quotes (This is the first release). Adding a quote will temporally hold the room for a period and auto cancel if the quote is not converted into a booking. 

You should see a new 'Add Quote' button at the bottom of the Add Reservation tab. 

You have the option to hold the quote for 24 hours, 3,5 or 7 days. If the quote is not confirmed at the end of the chosen period the quote will expire and the room released back for sale. 

You can view all your active quotes in Reservations > Reservations List > Active Quotes.

Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!

Unpresented receipts and payments that have been left for over 5 days will show as overdue on your 3way. 

A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature. 

Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.  

Here is the article to walk you through the set up.

When an owner is staying in another unit but wants to charge their stay back to their own account, you can now select 'contra' as a payment method.

When adding a task to a reservation, you can quickly select the check in or check out date as the due date for the task.