Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!
CNS/PD Virgin Sale
Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!
There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year.
The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.
Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.
The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:
Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries
You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government
More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant
A friendly reminder to use the correct channels for support.
The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc
You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback.
Current ticket resolution time: 80 minutes
NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers.
- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?
- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon?
- Maximise availability on your grid - move bookings around to reduce short gaps between bookings.
- Activate online/mobile check-in with Resly - COVID Safe
New incident: Identified
CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.
We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.
Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.
Please reach out to support@resly.com.au with any questions, problems or concerns.
We will update this notice with progress.
For all new bookings from 9.30pm on Thursday 5th Nov, credit card details will automatically be sent into the secure card vault in Resly at the time of booking.
You will not have to retrieve the card details from Resly Connect.
Update: Completed.
We expect a short period of service interruption for the Channel Manager and Booking Engine between 4.45am and 5.30am AEST on Wednesday 4th November while we perform some scheduled maintenance.
This outage shouldn't affect your operations or OTA bookings, however you won't be able to retrieve credit card details from Resly Connect for around 4 hours.
Dashboard > Finance > Undisbursed
FYI from our integration partner Basiq
Update Friday - ANZ bank feed should now be working. Transactions are flowing in.
If you still can't see them, please go to Settings > Integration > Bank Feed and disconnect. Then reconnect.
You have to follow all the steps. Enter mobile number press start. A new tab will open for you to log into your bank, follow the prompts until you get a green tick. Then come back into Resly and select the trust account from the drop-down menu.
Update Wednesday - The ANZ connector has been stable since we updated it yesterday to handle the website overhaul; however, there are some outstanding edge cases that the team are still working through.
As a result, you may see occasional jobs failing more than normal for a small subset of users, and we are working through those edge cases as fast as we can. However, the large majority of jobs are succeeding and we recommend that you use the connector as normal.
We will monitor for another day while we work through the remaining exceptions and will update this incident tomorrow morning if not before.
Monitoring - We have updated code and will monitor for 24 hours. For now, we believe this issue is resolved.
Identified - ANZ jobs are currently failing with an error, "account-not-accessible-requires-user-action". This error indicates that a popup is blocking us from proceeding with the data retrieval.
The popup in this case reads:
"We have updated Internet Banking to give you a fresh new look and consistent experience. We have retained all your favourite features and functionality. To learn more about these exciting changes, click on the 'What's New' button at the top of the page once you have logged in."
Unfortunately, clearing the popup does not "unblock" the connection in this case: the bank has made changes to their internet banking portal and we need to update our code to handle this change.
Our engineers are working on this right now; we will keep you updated.
Thanks for everyone's feedback. You can now easily extend or upgrade a booking.
You will now see a new drop-down menu in a guests booking.
Extension/upgrade - use this to process an upgrade or extend a booking. You can select a different agent from the one that originally made the booking. So a guest that may have booked through booking.com wants to extend their stay directly with you, by selecting agent as 'direct' the cost of the extension won't be included in the booking.com commission calculation. 
