Update: Completed.
We expect a short period of service interruption for the Channel Manager and Booking Engine between 4.45am and 5.30am AEST on Wednesday 4th November while we perform some scheduled maintenance.
This outage shouldn't affect your operations or OTA bookings, however you won't be able to retrieve credit card details from Resly Connect for around 4 hours.
Dashboard > Finance > Undisbursed
FYI from our integration partner Basiq
Update Friday - ANZ bank feed should now be working. Transactions are flowing in.
If you still can't see them, please go to Settings > Integration > Bank Feed and disconnect. Then reconnect.
You have to follow all the steps. Enter mobile number press start. A new tab will open for you to log into your bank, follow the prompts until you get a green tick. Then come back into Resly and select the trust account from the drop-down menu.
Update Wednesday - The ANZ connector has been stable since we updated it yesterday to handle the website overhaul; however, there are some outstanding edge cases that the team are still working through.
As a result, you may see occasional jobs failing more than normal for a small subset of users, and we are working through those edge cases as fast as we can. However, the large majority of jobs are succeeding and we recommend that you use the connector as normal.
We will monitor for another day while we work through the remaining exceptions and will update this incident tomorrow morning if not before.
Monitoring - We have updated code and will monitor for 24 hours. For now, we believe this issue is resolved.
Identified - ANZ jobs are currently failing with an error, "account-not-accessible-requires-user-action". This error indicates that a popup is blocking us from proceeding with the data retrieval.
The popup in this case reads:
"We have updated Internet Banking to give you a fresh new look and consistent experience. We have retained all your favourite features and functionality. To learn more about these exciting changes, click on the 'What's New' button at the top of the page once you have logged in."
Unfortunately, clearing the popup does not "unblock" the connection in this case: the bank has made changes to their internet banking portal and we need to update our code to handle this change.
Our engineers are working on this right now; we will keep you updated.
Thanks for everyone's feedback. You can now easily extend or upgrade a booking.
You will now see a new drop-down menu in a guests booking.
Extension/upgrade - use this to process an upgrade or extend a booking. You can select a different agent from the one that originally made the booking. So a guest that may have booked through booking.com wants to extend their stay directly with you, by selecting agent as 'direct' the cost of the extension won't be included in the booking.com commission calculation. 
Please see this announcement from Booking.com regarding an ongoing issue.
Some bookings from yesterday were not received until the early hours of this morning. We are still occasionally getting error responses from their servers.
Exciting News! Resly is now automated to STR
Who are STR?
Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for global hospitality sectors and are the leading source of accommodation performance data in Australia.
As a Resly client, you now have the ability for automated connectivity to STR and complimentary access to their premier benchmarking services through their Free Hotel Survey program.
What is benchmarking?
Key to identifying opportunities for growth, benchmarking is the process of evaluation that focuses on comparison with a standard. In the accommodation industry, that means comparison with your local market or a group of competitor properties.
Confidential benchmarking with STR enables a 360-degree view of the marketplace, covering historic performance metrics as well as a detailed view of business on the books.
As the industry navigates through unchartered times, these insights will be crucial in the recovery process. STR has specialised in delivering such services for 35 years, and we are excited to bring our solutions to your property.
STR also manage the Australian Accommodation Monitor and provide to you:
Resly invites you on behalf of STR to take advantage of this opportunity for meaningful aggregate data to help make informed decisions. Never before has data been such an integral part of decision making in our industry
Your individual performance data is 100% protected and confidential, and by participating, you are contributing to the overall aggregate data set for the region. Only you will see your individual performance relative to your local market.
No need for manual date updates - data submission can be 100% automated via Resly
To help articulate the benefits of STR we encourage you to view this four minute introduction – www.bit.ly/IntroToBenchmarking
How do you get started?
Registration is quick and easy via this online link - CLICK HERE
Paul is available to answer any questions you might have on 07 5628 2404 or phammond@str.com
Paul and STR look forward to working with you and supporting your market insight.
Thank you to everyone that provided feedback.
The new housekeeping report will focus more on the incoming guests, rather than the departing ones. You will see the booking details, housekeeping notes, bedding configuration. If it's a back to back clean, you will also see a red tag on the report so your cleaners can prioritise.
You can now bulk update your housekeeping tasks. Select multiple tasks and you will see "Bulk Update" floating on the bottom. You can mark them all as done, assign them to a housekeeper or change the due date.
You will need to set up your bedding configurations (article here: https://resly.zendesk.com/hc/en-us/articles/360050078792)
Once set up, you can choose a bedding config for each booking, this will show on the housekeeping report. Great for lock-off rooms where your cleaners need to know how to prepare the room.
We have updated our EOM guide. Please refer to this and try to prepare for EOM.
https://resly.zendesk.com/hc/en-us/articles/360040137091
We now have a partnership with Trip.com Group and have negotiated a lower commission rate for all Resly properties (12% instead of 15%).
Trip is one of the biggest in the World. With over 1,400,000 hotel partners, 1 Billion subscribers, and 400 Million active users, Trip.com Group owns: Ctrip, Trip.com, Skyscanner, Qunar, Baidu & MakeMyTrip.
"We are seeing a great pick up with the domestic market at the moment. Moreover, Chinese travelers are #1 International visitors coming into Australia (1.8 million people in 2019), therefore, once the borders are open I am sure more bookings will come in. Tourism Australia and Trip.com group are working together at the moment to make sure the Chinese market will be traveling to Australia once the borders are open"
Jose Sentieiro - Mobile 0451 882 192 - Email jose.sentieiro@trip.com
You can sign up for a Trip.com listing here or complete the form and send it to Jose.
As always you book an appointment with us to finalise your EOM together. Book a time with us here.
