Jobs not progressing past "in-progress"

Incident status: Monitoring

Thank you for your patience. Basiq have released a fix for the issue and are monitoring.

We will update you on root cause and any other actions needed.

Time posted

Dec 8, 11:30 AEDT

New incident: Investigating

Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs.

The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available.

We are investigating and will have an update shortly.