We are pleased to introduce our new reporting tool, Insights, to bring improved reporting performance. This initial release has been enabled for all customers.
We are adding additional upgrades to our reporting system, and will keep you updated.
We are pleased to introduce our new reporting tool, Insights, to bring improved reporting performance. This initial release has been enabled for all customers.
We are adding additional upgrades to our reporting system, and will keep you updated.
We are excited to announce a major update to BLAZE POS that will make redeeming AlpineIQ or springbig Rewards smoother than ever! With this latest enhancement, you can now view and directly redeem eligible rewards and offers right within the POS. This seamless integration means no more manual actions are needed to apply your discounts—providing a faster, more convenient checkout process for you and your customers.
Key Features:
Learn More:
This feature is available starting today! We are committed to continuously improving your experience and are here to assist with any questions you may have regarding this update.
We are pleased to announce that we are currently developing a dedicated payment processing solution designed exclusively for licensed cannabis retailers in Canada.
Your insights are useful to help us tailor this platform to meet your needs and challenges in the Canadian cannabis payment processing space.
We kindly request your participation in a brief survey to provide feedback that will guide us in the development process.
Your input will help ensure that our integrated payment solution seamlessly aligns with your existing workflows, delivering greater efficiency, security, and compliance.
Please take a moment to complete the survey and contribute to this important initiative:
https://survey.hsforms.com/1--PRZ_1GRr2hw0FHysUUWA42f60
Online Order sound notification
We have improved the online order sound notification in the POS. No more missed orders or overlooked notifications! This new functionality ensures that every online order receives the attention it deserves, allowing for smoother operations and happier customers.
You can customize the frequency of the notification beep to suit your workflow preferences. Simply navigate to the settings page and, under Sales settings, you can select the frequency that works best for your team. For the frequency setting to show up you must have the “Online order notification” turned on.
The sound notification will beep based on the chosen frequency until a Budtender clicks on the “Parked” button to acknowledge the new online order.
Introducing SampleDirect – our latest feature in collaboration with Buddi!
SampleDirect connects you directly to brands and products without the need for another third-party platform (regardless of which e-commerce platform you use).
Retailers can seamlessly order product samples and stay in the know about upcoming product drops, all within the BLAZE POS system.
Key Features:
Please direct any questions or feedback to support@buddi.io.
BLAZE® and Surfside have joined forces to bring Surfside’s revolutionary Commerce Media solution to BLAZE ECOM™ retailers.
With this strategic partnership retailers can monetize brand-sponsored ad placements on BLAZE ECOM menus and it gives brands access to premium site placements.
Retailers benefit from increased exposure at the point of purchase which gives them faster sell-through rates, larger basket sizes, and greater sales volume.
Learn more about Surfside:
Demo: https://surfside.io/demo
Contact: https://surfside.io/contact
We are implementing an upcoming change to our customer search functionality that may require your attention.
What's Changing?
Starting on February 27th, when searching for customers, you will be prompted to select the specific customer search field (such as phone number, email, name, or card ID) from a dropdown menu before entering the relevant information.
Tablet POS
Web POS
This adjustment will apply to both the Web and Tablet versions of our Point of Sale. Upon selecting a search field (e.g., phone number), the system will remember your preference, defaulting to that field for future searches. This will streamline your workflow and provide quicker access to the information you need.We understand that any modification, no matter how small, can disrupt your routine. However, this adjustment is essential to enhance the overall performance of our Point of Sale system, ensuring a smoother and more efficient experience for you.
Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated support team or your customer success representative.
Thank you.
We would like to remind customers that online orders from Leafly (delivery and pickup) and Uber Eats can now be fulfilled entirely in the Greenline POS. Learn how to set up the Leafly Order Integration here: https://help.leafly.com/hc/en-us/articles/16530594062995-Greenline-Order-Integration-Guide
We are actively addressing an issue related to customer search functionality on the tablet POS.
We are implementing a Search button within the tablet POS. This update aims to align the customer search process on the tablet with the functionality available in the Dashboard.
We appreciate your understanding and patience and apologize for any inconvenience this might cause.
On January 5th there will be a scheduled maintenance taking place between 12am and 3am PST.
The expected downtime will be around 5 minutes.
Please note that stores currently on our BETA feature for the new Insights reports will not receive updated data until early next week. Regular reports will not be affected.
