Online Order sound notification

We have improved the online order sound notification in the POS. No more missed orders or overlooked notifications! This new functionality ensures that every online order receives the attention it deserves, allowing for smoother operations and happier customers.

You can customize the frequency of the notification beep to suit your workflow preferences. Simply navigate to the settings page and, under Sales settings, you can select the frequency that works best for your team. For the frequency setting to show up you must have the “Online order notification” turned on.

The sound notification will beep based on the chosen frequency until a Budtender clicks on the “Parked” button to acknowledge the new online order.

Introducing SampleDirect – our latest feature in collaboration with Buddi!

SampleDirect connects you directly to brands and products without the need for another third-party platform (regardless of which e-commerce platform you use).

Retailers can seamlessly order product samples and stay in the know about upcoming product drops, all within the BLAZE POS system.

Key Features:

• Order product samples directly from brands.
• Get advance notice of upcoming new product drops in your market.

Please direct any questions or feedback to support@buddi.io. 

BLAZE® and Surfside have joined forces to bring Surfside’s revolutionary Commerce Media solution to BLAZE ECOM™ retailers.

With this strategic partnership retailers can monetize brand-sponsored ad placements on BLAZE ECOM menus and it gives brands access to premium site placements.

Retailers benefit from increased exposure at the point of purchase which gives them faster sell-through rates, larger basket sizes, and greater sales volume.

Learn more about Surfside:
Demo: https://surfside.io/demo
Contact: https://surfside.io/contact

We are reaching out to share an important update regarding the AGCO/OCS transactional reporting platform, specifically concerning the upcoming issuance of "reconciliation emails."

You may have recently received communication from the OCS regarding the commencement of "reconciliation emails" starting on March 4th.

Here's what you need to know:

• Your data is now being transmitted to the regulator on an hourly basis for review.
• In the event of any errors pertaining to product data, inventory, or transactions, the regulator will flag these issues in emails sent out every Tuesday and Thursday.
• Upon receiving these notifications, it is imperative that you promptly address and correct any errors within your Greenline dashboard.
  • For any inquiries or clarifications regarding identified errors, please don't hesitate to reach out to your AGCO representative.
• Until further notice from AGCO, you are still required to submit your Excel-based reports.

Ensuring Data Accuracy:

• If you have any missing product information (such as SKU/barcode) for your cannabis products, it is crucial to fill in this information to ensure the accuracy of your data submissions.
• When creating cannabis products, always utilize our OCS Product Importing tool to ensure all necessary information is included.
  • Should any SKUs be missing from the Import Tool, please send our support team an updated OCS catalogue, and they will promptly import the latest data into the system.
• We highly recommend taking advantage of our Transactional Compliance Training to familiarize yourself with the platform and ensure prompt resolution of any issues that may arise.
  • Sign up here to access the training course.

Our overarching objective with this initiative is to facilitate the accurate and timely submission of data to the regulatory body, thereby aiding you in managing compliance and ensuring the integrity of your reporting within the system.

We are implementing an upcoming change to our customer search functionality that may require your attention.

What's Changing?

Starting on February 27th, when searching for customers, you will be prompted to select the specific customer search field  (such as phone number, email, name, or card ID) from a dropdown menu before entering the relevant information.

Tablet POS

Web POS

This adjustment will apply to both the Web and Tablet versions of our Point of Sale. Upon selecting a search field (e.g., phone number), the system will remember your preference, defaulting to that field for future searches. This will streamline your workflow and provide quicker access to the information you need.We understand that any modification, no matter how small, can disrupt your routine. However, this adjustment is essential to enhance the overall performance of our Point of Sale system, ensuring a smoother and more efficient experience for you.

Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated support team or your customer success representative.

Thank you.

We would like to remind customers that online orders from Leafly (delivery and pickup) and Uber Eats can now be fulfilled entirely in the Greenline POS. Learn how to set up the Leafly Order Integration here: https://help.leafly.com/hc/en-us/articles/16530594062995-Greenline-Order-Integration-Guide

We are actively addressing an issue related to customer search functionality on the tablet POS.

We are implementing a Search button within the tablet POS. This update aims to align the customer search process on the tablet with the functionality available in the Dashboard.

We appreciate your understanding and patience and apologize for any inconvenience this might cause.

On January 5th there will be a scheduled maintenance taking place between 12am and 3am PST.

The expected downtime will be around 5 minutes.

Please note that stores currently on our BETA feature for the new Insights reports will not receive updated data until early next week. Regular reports will not be affected.

1. Generate QR Codes: Head to Mission Control > Products. Click the "See in" dropdown to download the QR code.
2. Display Anywhere: Place the QR code in-store, on your website, or in marketing emails.

1. In-Browser Camera: Access the Side Bar Menu in your mobile browser, allow camera access, and scan the QR code.
2. Mobile Device Camera: Open your device camera, point it at the QR code, and voila!

• The scanned QR code leads customers to the product page with a "Buy Now" button.
• One-click adds the product to the cart, expediting the checkout process.

We are excited to inform you about an upcoming React Native update that will enhance your app experience. We want to reassure you that this update will not result in any downtime, but it is important to note a few essential details about this update.

Key Details:

1. Potential Hardware Disconnections: While we have taken every precaution to minimize any disruptions, there is a possibility that your device's hardware may briefly disconnect during the update process. We apologize for any inconvenience this may cause and appreciate your understanding. Here’s our help article about connecting hardware

2. Mandatory Update:

This update is mandatory to ensure the continued smooth operation of the app.

3. No User-Facing Changes:

While this update is essential, we want to emphasize that there will be no user-facing changes. You can continue using the app as you always have, with the added peace of mind that it's running the latest version for optimal performance.

We understand that updates can sometimes be inconvenient, and we appreciate your cooperation.