Greenline® and HighDay are joining forces to bring a comprehensive marketing platform to Greenline®-powered retailers. This partnership enables cannabis retailers to effortlessly utilize their POS data to launch targeted marketing campaigns via SMS/MMS, email, social media, reputation management, and more. Learn More

We’re excited to announce an exciting new feature in BLAZE ECOM™ designed specifically to enhance the customer experience for cannabis retailers across Canada — Express Checkout for Kiosk Orders.

How it Works

Enabling this feature setting allows customers to place orders quickly without providing any sensitive contact information such as an email or phone number. Once the order is placed, customers can head directly to the express pick-up area to collect their products.

Offer a frictionless, self-service kiosk where customers can easily browse your menu, discover new products, and place orders simply by providing their first and last names. This speeds up the ordering process and allows customers to skip the line.

Why You'll Love Express Checkout Kiosk Orders

• Faster, Frictionless Kiosk Orders: Customers can place orders quickly without verifying their email address or responding to a 2FA SMS.
• Improve Staff Efficiency: Free up your team to focus on personalized service while kiosks handle routine transactions.
• Protect Customer Privacy: Anonymous kiosk orders allow customers to place orders discreetly without sharing personal contact information.

Staying competitive means prioritizing customer convenience, and our Express Checkout for Kiosk Orders does exactly that.

If you’d like to see it in action, schedule a demo with our specialists to learn how this feature can improve the customer experience and optimize operations.

Click here to know more about this feature

We’re excited to introduce improvements to the Customer Search in the Dashboard and POS!

Our latest update enhances the speed, functionality, and usability of customer searches, making it easier than ever to find the customer information you need.

Key Features:

• Faster Search Performance: Search results now load quicker, allowing you to assist customers in less time.
• New and Improved UI: Enjoy a refreshed, user-friendly design in both the Dashboard and web POS for a smoother, more intuitive experience.
• Advanced Filtering Options: Filter customers by location, last purchase date, or loyalty tier to find the exact data you need faster.
• Partial Detail Search: You can now search using partial information, including phone numbers, making it even easier to locate customer records.

We’re pleased to announce our new integration with Sticky Cards so retailers can increase customer engagement with an app-free, digital wallet loyalty solution.

Digital Wallet Loyalty

Designed specifically for cannabis retailers, Sticky Cards introduces a new loyalty program that doesn’t rely on apps or SMS. Wallet cards, unlike apps, never expire, are never removed from your device’s storage, and ensure messages are always delivered.

This solution overcomes the constraints of SMS regulations, allowing retailers to send precise push notifications directly to customers’ wallets.

When you scan a Sticky Card at the point of sale, the customer’s loyalty points, transaction history, and upcoming rewards are instantly displayed in Greenline. 

We’re excited to announce a significant upgrade to the new Insights Reports section on your dashboard. This new reporting feature is designed to handle large quantities of data much faster and more consistently.

The new Insights Reports will replace the Advanced Reports section on the dashboard, which will be deprecated on Tuesday, August 20, 2024.

What’s New

Improved Performance

• Insights Reports offer quicker access to your data, making it easier to make informed decisions.

Expanded Reporting

• All the reports you’ve been using in the Advanced Reporting tab, and more, are now available in the Insights section.

Future Enhancements

• We’re planning to add even more powerful reporting tools to the Insights section to further enhance your operations.

What’s Changing?

• We will be deprecating the Advanced Reporting tab on August 20, however, all the reports you’ve relied on have already been transitioned to the Insights section, where you’ll find improved performance.

We encourage you to explore the new Insights Reports to familiarize yourself with the new section. If you have any questions or need assistance with the transition, we’re here to help!

We’re thrilled to share a fantastic new enhancement to our loyalty feature that we think you’ll love. You can now tie automatic discounts to loyalty tiers! Previously, loyalty discounts had to be manually applied, but with this update, you can offer special pricing and promotions for your loyalty customers directly through the point of sale. Please note that automatic discounts cannot remove loyalty points from the purchase.

To set this up navigate to your BLAZE Canada dashboard > Products > Discounts

1. Set up a new discount as an automatic discount
   
2. Add a loyalty tier to the discount
   

Once the discount is set up > simply add a customer to the cart and the corresponding discounts will be visible.

Important Note: There is a known issue where if you add a customer from a loyalty tier, add a discounted product, then remove the customer from that loyalty tier, the discount will still apply. In this very rare case, the budtender can manually remove the discount.

To learn more about BLAZE Loyalty click here.

We hope this new feature makes it easier for you to reward your loyal customers and streamline your operations. As always, we’re here if you have any questions or need assistance.

Print Automation for Online Order Management

Greenline makes is easy for retailers to save time when printing online orders. The new auto print feature provides additional speed and accuracy, which in turn reduces errors and increases budtender productivity.

How to Enable Auto print

1. Turn on Auto print
   • Navigate to the Sales Settings on your POS device and turn on ‘Auto Print Receipts’.
2. Select Printer for Online Orders
   • Choose the printer used for printing online order receipts.
3. Choose Receipt Type
   • Select whether you want to print Online Order Receipts, Packing Slips, or both.

Single Device Activation:

Once Auto print is enabled on one device, it cannot be turned on in another device to prevent duplicated receipts.

Dedicated Printer Recommendation:

It is highly recommended to have a dedicated printer for online orders to avoid mixing up in-store sales receipts.

This functionality is available for TabletPOS only

Please click here to view the knowledge base article with setup details.

Please be aware that BLAZE ECOM will be offline for approximately 3 hours from 12am to 3am PST on Wednesday, July 17th for scheduled maintenance.

We apologize for any inconvenience.

View the BLAZEPAY Webinar!

We’re pleased to announce that we’ve enhanced our software integration with the Springbig loyalty program. Join our webinar on July 18 at 11am PST! Now, you can expect more flexibility with discounts and rewards, making it easier to scale your loyalty and marketing efforts.
Register here!