We’re excited to announce a significant upgrade to the new Insights Reports section on your dashboard. This new reporting feature is designed to handle large quantities of data much faster and more consistently.

The new Insights Reports will replace the Advanced Reports section on the dashboard, which will be deprecated on Tuesday, August 20, 2024.

What’s New

Improved Performance

• Insights Reports offer quicker access to your data, making it easier to make informed decisions.

Expanded Reporting

• All the reports you’ve been using in the Advanced Reporting tab, and more, are now available in the Insights section.

Future Enhancements

• We’re planning to add even more powerful reporting tools to the Insights section to further enhance your operations.

What’s Changing?

• We will be deprecating the Advanced Reporting tab on August 20, however, all the reports you’ve relied on have already been transitioned to the Insights section, where you’ll find improved performance.

We encourage you to explore the new Insights Reports to familiarize yourself with the new section. If you have any questions or need assistance with the transition, we’re here to help!

We’re thrilled to share a fantastic new enhancement to our loyalty feature that we think you’ll love. You can now tie automatic discounts to loyalty tiers! Previously, loyalty discounts had to be manually applied, but with this update, you can offer special pricing and promotions for your loyalty customers directly through the point of sale. Please note that automatic discounts cannot remove loyalty points from the purchase.

To set this up navigate to your BLAZE Canada dashboard > Products > Discounts

1. Set up a new discount as an automatic discount
   
2. Add a loyalty tier to the discount
   

Once the discount is set up > simply add a customer to the cart and the corresponding discounts will be visible.

Important Note: There is a known issue where if you add a customer from a loyalty tier, add a discounted product, then remove the customer from that loyalty tier, the discount will still apply. In this very rare case, the budtender can manually remove the discount.

To learn more about BLAZE Loyalty click here.

We hope this new feature makes it easier for you to reward your loyal customers and streamline your operations. As always, we’re here if you have any questions or need assistance.

Print Automation for Online Order Management

Greenline makes is easy for retailers to save time when printing online orders. The new auto print feature provides additional speed and accuracy, which in turn reduces errors and increases budtender productivity.

How to Enable Auto print

1. Turn on Auto print
   • Navigate to the Sales Settings on your POS device and turn on ‘Auto Print Receipts’.
2. Select Printer for Online Orders
   • Choose the printer used for printing online order receipts.
3. Choose Receipt Type
   • Select whether you want to print Online Order Receipts, Packing Slips, or both.

Single Device Activation:

Once Auto print is enabled on one device, it cannot be turned on in another device to prevent duplicated receipts.

Dedicated Printer Recommendation:

It is highly recommended to have a dedicated printer for online orders to avoid mixing up in-store sales receipts.

This functionality is available for TabletPOS only

Please click here to view the knowledge base article with setup details.

Please be aware that BLAZE ECOM will be offline for approximately 3 hours from 12am to 3am PST on Wednesday, July 17th for scheduled maintenance.

We apologize for any inconvenience.

View the BLAZEPAY Webinar!

We’re pleased to announce that we’ve enhanced our software integration with the Springbig loyalty program. Join our webinar on July 18 at 11am PST! Now, you can expect more flexibility with discounts and rewards, making it easier to scale your loyalty and marketing efforts.
Register here!

• This update is not retroactive. Only future updates will be affected by this change.

Join Greenline, a BLAZE® company, on Tuesday, July 9th at 11:00am PST for a webinar on our new, fully integrated payment processing solution for in-store and online payment transactions.

This webinar will walk through some of the unique advantages of BLAZEPAY™ and its proven techniques to increase adoption and average order value for cannabis retailers.

What we’ll cover:

• Configuring the BLAZEPAY Payment Terminals
• Navigating the BLAZEPAY Merchant Portal
• Managing Tipping, Refunds and Payment Reconciliation
• The Greenline and BLAZE ECOM Integration with BLAZEPAY

Speakers:

Chris Violas, CEO, BLAZE
Joe Pascale, Payments Manager, BLAZE
Tristan Cutler, Canadian Sales Manager, Greenline, a BLAZE company

This webinar will be recorded and shared with all registered attendees, along with a downloadable PDF of the presentation materials. 

Don’t miss this opportunity to see how you can make in-store and online sales faster with credit and debit card payment processing, enhance the customer experience, and automatically increase average order values. 

Register here for the BLAZEPAY Webinar.

• A ‘loading indicator’ will be visible when data is loading for all display types.

We are excited to announce updates and improvements to the online order receipt process and Order Hub features for our retailers. Here’s what you need to know:

Parked sales became Order Hub

• The parked sale modal and dashboard page are being renamed to Order hub. Functionality will not change.

Dashboard Integration:

• A new button is added to the dashboard for each online order. Retailers can click this button to view and print the online order receipt. Packing slip button hasn’t changed.
  

Tablet POS Settings:

• Under the "Receipt Printing" section in the tablet POS settings, a new option is introduced for default printing preferences:
  • Packing Slip Only
  • Online Order Receipt Only
  • Both

Order Hub Enhancement:

• Long-pressing the print button for online orders in the Order Hub allows retailers to override the default printing setting for that specific order. This override is temporary and applies only to the current order.

Visual Feedback:

• When long-pressing the print button in the Order Hub, a progress bar appears to indicate that the request is being processed in the background, enhancing user experience and ensuring smooth deliverability.
  

WebPOS Buttons:

• In WebPOS, two separate buttons are introduced for printing:
  • Packing Slip
  • Online Order Receipt
• Retailers who wish to print both documents need to click both buttons sequentially.

Online order receipt:

• Packing slip hasn’t been changed
• Online order receipt will have additional information such as:
  • Discounts applied to the products,
  • Subtotal
    • Taxes
  • UNPAID tag for unpaid orders
  • PAID tag for paid orders