A sure-shot way to establish good customer experience is to have good customer communication. Front App makes it very easy to manage all customer communication by having a shared inbox where your team can manage all conversations, assign them to the right people and set up automated workflows. 

Now imagine getting all your feedback in this shared inbox too and responding to all customers from within Front. We've made it happen! Introducing Zonka Feedback's latest integration with Front App. 

With Front and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Front as conversations. Conversations are automatically linked to Contacts in Front (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Learn how to integrate Front with Zonka Feedback

Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience. 

Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration. 

Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person. 

With the Shopify and Zonka Feedback integration, you can: 

• Trigger Email Surveys after an order is placed 
• Trigger Email Surveys after an order is fulfilled
• Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled 
• Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy 
• Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score 

Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒

Learn how to integrate Shopify with Zonka Feedback

Now send Leads, Contacts and Survey Data from Zonka Feedback to Constant Contact automatically and put your email marketing on autopilot with the new Zonka Feedback and Constant Contact Integration. 

Constant Contact Integration with Zonka Feedback

Taking surveys from different locations? We've introduced a user-friendly External Id that can be added for any Location and then used as Variable in Survey Links to pass the Location with the Survey Responses. 

How Location External Id works?

• While adding a Location or editing any Location in Locations Module, you can add the Location External Id. 
• This Location External Id is a Parameter in Survey Variables as 'locationId' and can be used in Survey Links, QR Codes and Web Surveys to pass Location with the Survey Response without the Survey Respondent choosing it. 
• The Variable can be added in your Survey Link as https://us1.zonka.co/surveyid?locationId=externalId

Why use Location External Id?

• Location External Id is a user-friendly Id available for you to use while passing information about Location in your Survey.
• This is very helpful in multi-location surveys where you are already aware of the location of the Survey Respondent and don't require them to fill it out.
• These can be used in Survey Links, QR Codes, APIs.

With Zonka Feedback, you can add your Team in your account and associate Customer Feedback with them - take feedback for particular Team Members, or Team Members could specifically capture their Customer Feedback. 

In such cases, it is important to know how well your Team is doing on all the parameters you're measuring. For instance, what's the Net Promoter Score or Customer Satisfaction Score or Customer Effort Score for all customers by Team Member A vs Team Member B and so on. 

We now have a Team Performance Insights Report to help you evaluate how well your Team is doing and see their performance on all questions and CX Metrics. 

How to access Team Performance Insights Report on Zonka Feedback?

Here's how you can accessing Team Performance Insights Report: 

1. Navigate Analytics in the Survey you'd like to see Team Performance Report for. 
2. Click on Insights Report. 
3. Choose Team Performance to view the Report. 

What you get in the Team Performance Report?

In the Team Performance Report, you can view the following: 

• Responses and CX Metrics against each team member and user 
• Survey Question Analysis for each team member 
• Team Member Performance Comparison
• Heatmap for Team Performance Report 

Analyzing Feedback related to Team Members was never easier! 👥 📈

Integrations make automation possible. And easy. Without the worry of coding. 

We're happy to introduce out-of-the-box integrations at Zonka Feedback. Now, besides using open APIs and Webhooks, you can connect the tools you use in one-click with Zonka Feedback and create seamless workflows (without any coding!).

The integrations ready to use and available in your account are the following. 

Slack Integration with Zonka Feedback

Slack is a very popular communication tool. You can integrate Zonka Feedback and Slack now. What you can do with Slack and Zonka Feedback integration: 

• Set up new Survey Response Notifications to be sent to Slack Users and Channels 
• Set up Custom Alerts for Survey Responses to be sent to Slack Users and Channels 
• Send Surveys to Slack 

Learn how to integrate Slack with Zonka Feedback

Google Sheets Integration with Zonka Feedback

Google Sheets has made working on spreadsheets and collaborating on-the-go very easy. With the Google Sheets and Zonka Feedback Integration, you can automate sending new Survey Responses to new or existing Google Sheets in real-time. 

Learn how to integrate Google Sheets with Zonka Feedback

Mailchimp Integration with Zonka Feedback

Mailchimp is a very popular email marketing tool. The Zonka Feedback and Mailchimp integration enables you to add Survey Respondents to Mailchimp Lists and Audiences automatically, based on any filters and conditions you set.

Learn how to integrate Mailchimp with Zonka Feedback

These three integrations are just the beginning! Our Integrations Team is already working on the next set of integrations and we will be bringing them to you very soon. 🎉 

Text Analytics Report is great to evaluate unstructured, open-ended questions. The Text Analytics report in Zonka Feedback gives you a Word Cloud and Word Count Table along with all the CX Metrics. 

Till now you were able to view Text Analytics for your first Comments field, but we thought why restrict it at all? So now you can view Text Analytics for all Text Box Questions in your Survey. 💬

With powerful text analytics, data gets organized for your Customer Happiness Teams to give you deep insights into what drives customers, in their own words, and what improvements you can make for your customers, employees and brand.

You can now Duplicate Surveys, in your Zonka Feedback account, in one-click to create copies of an existing survey. This will drastically reduce your survey creation time as well as time to get started with distributing the survey. 

Duplicate Surveys work very easily. You simply have to select the survey you'd like to make a copy of and duplicate it. While duplicating, you can choose the name of the survey, it's the description and it's ready for customization. All questions, settings, and styling including background, font color, and logo will get copied to the new survey. 

Once done, you can make edits in the survey, if required, and start distribution! 

We love it when something saves time and are sure this will come very handy to you as well! Happy Surveying 📋

When you're viewing reports, you often want to drill down to view actual responses for a corresponding data set, without moving away from your report. 

For instance, if you're viewing a report for a Customer Satisfaction Survey, you may want to drill down to the actual responses of the Unhappy Customers from within the report itself. Now imagine, you've filtered your report by a specific time period, by location, by specific contact attributes (say premium users) and a few more filters to get a specific set of data — the drilling down to specific responses becomes even more useful and powerful. 

Now you have that power in Zonka Feedback. 

How do Drill Down Reports help?

1. Gives you in-depth Insight into Survey Response Data 
2. Gives Instant Access to Responses without navigating away from Reports
3. Makes your reports interactive and powerful
4. Saves time

How do Drill Down Reports work on Zonka Feedback?

Accessing Drill Down Reports is really simple. 

1. Navigate to the report you'd like to Drill Down. 
2. Select any filters from the top navigation (Date, Filters). 
3. Scroll down to your report. 
4. Click on any value in the report. 
5. Once you do, the relevant responses for that result will open in a sidebar.
   
   Note: You can click on any Response to view it in detail. While at it, you can also add Tags, add notes, add tasks, star the response, and mark it as important. Basically, take action while viewing the report.
   
   Once done, simply close the response and you'll be back in your report. 

Drill Down Reports work for every report in your Zonka Feedback Account — Snapshot, Insights, Trends, Text Analytics, and Tags Analytics.  

Personalized messages always grab more attention and add uniqueness. When you personalize Email and SMS Surveys, they tend to be noticed more and increase your chances of getting more responses. 

Now you can personalize your Email and SMS Survey messages by inserting placeholders to add values from Contact Attributes and Survey Attributes.